Customer Service Patient Care
Resume:
ERICKA HARRIS
Snellville, Georgia 30078
*********@***.***
SUMMARY
Dedicated, work-oriented college student and team player with over 25 years in Customer Service. I have 7+ years of experience as an administration assistant. Strong background in communication. CNA certification from Kennesaw State University. SKILLS
Medical/Administration
Critical thinking; Strong Attention to detail; adaptability. Problem solving. Openness.
Teamwork; Time management. Excellent communication skills. Interpersonal skills.
Work Ethic. Empathy and Compassion. Conflict resolution. WORK EXPERIENCE
PCT/CNA/Transporter/Sitter,2000-2022 770-***-****
*Provided patient care by assisting with daily ADL’s
*Transported patients to treatment units, using a wheelchair and stretcher
*Observed patient’s conditions, measure and record food and liquid intake and output, took vitals and recorded changes to the RN
ICU Tech, 2022-2023 770-***-****
*Executed daily duties at the Nursing Station and answered patients call signals
*Maintained inventory by storing, preparing, sterilizing and issuing supplies on the entire floor
*Cleaned rooms and changed linen
*Turned and repositioned seriously ill patients
*Answered phones and assisted in directing visitors CMT, Jan 2023-August 2023 770-***-****
*Daily Monitored patient EKG rhythms and reported any changes
* Answered calls in the CMT monitor office
*Charted patient information daily in EPIC, using multiple screens at a time Claims Injury Specialist Jan 1/24/2024-Present 770-***-****
*investigate, evaluate, and settle claims
*Work with clients to resolve claims by determining coverage and liability
*Negotiate and litigate claims with attorneys confirming settlements CNA In-Homecare @ Angel Companions 770-***-****
*Companionship *Bathing and Hygiene *Meds Reminders *Meal Preparation *Incontinence Care * Dressing and Grooming *Light Housekeeping and Laundry EDUCATION
Chamberlain College Atlanta, GA
No Degree
Gwinnett Technical College Lawrenceville, GA
No degree/In pursuit
License: GA Nurse Aide Registry #CN0030066025 Ex 06/04/2027 References:
Available upon request
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