Security Guard On-Site

Mohammad Nazrul Islam

Address: ** ***** **** **, *********** ON M1B 1R6

Cell: 438-***-****

Email: **************@*****.***

SKILL:

Organization: Exceptional at maintaining order for heightened productivity. Honesty and Diligence: Committed to integrity and hard work for superior results. Active Listening: Attentive listener, fostering effective communication and collaboration. Respectful Collaborator: Valuing diversity and collaboration for a positive work environment.

Resilience: Thrive under pressure, delivering results consistently. Analytical Mindset: Knowledgeable and open-minded, driving innovation and problem- solving.

Bilingual: English and French.

Computer knowledge: Navigating the internet, using email, understanding file management, and proficiently using word processing software like Microsoft Word and Power point. WORK EXPERIENCE:

Security Guard as Admin October 2019 to Present

SMS Security Company / Scarborough ON

• Verified identities upon entry and managed visitor access.

• Conducted regular patrols and monitored security systems to ensure site awareness.

• Maintained order by observing establishment activities.

• Enforced strict adherence to safety and emergency protocols on-site.

• Check in establish identity and purpose, check authorization, issue pass or permit, record entry, provide instructions.

• Oversee and co-ordinate office administrative procedures and policies. Paragon Security Company September 2020 to December 2022 Security Supervisor / Toronto ON

• Recorded incident reports with detailed accounts of occurrences.

• Conducted regular patrols of facility to detect and deter security threats.

• Prepared and submitted reports to keep management informed of security activities and developments.

• Oversaw team of security officers and managed scheduling and performance evaluations.

• Monitored alarm systems and CCTV footage to enable prompt attention and response.

• Supervised and evaluated security staff performance to determine compliance with safety regulations.

• Monitored and approved access control systems for accessibility to authorized personnel.

• Coordinated with security personnel or other departments to establish safety of visitors and staff.

• Developed and implemented strategies to prevent and respond to security incidents.

• Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.

• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.

• Managed security policies and procedures to promote safety and security personnel and assets.

Paragon security Company May 2018 to August 2020

Security Guard & Screen Officer / Toronto / ON

• Monitored visitor flow, identifying, and addressing suspicious behavior to prevent security threats.

• Provided directions and assistance to ensure a positive shopping experience for visitors.

• Managed queues and maintained order during peak times to facilitate smooth shopping.

• Acted promptly during emergencies, assisting in evacuations, and coordinating with emergency services.

Paragon Security Company October 2020 to May 2021

Dispatcher / Toronto / ON

• Enforced safety protocols and managed medical emergencies or security threats effectively.

• Assisted visitors courteously, directing them and addressing inquiries professionally.

• Documented incidents and communicated with supervisors and law enforcement as needed.

• Worked with administrative and law enforcement personnel to ensure effective security measures.

Walmart Super Centre January 2017 to July 2020

Cashier and Floor associate / Scarborough / ON

• Oversaw interactions, resolves complaints, and ensures high satisfaction levels.

• Provided guidance on procedures, product knowledge, and policies to enhance associates and skills.

• Managed daily operations, including scheduling and inventory, for smooth processes.

• Monitored metrics, like feedback and wait times, to improve performance and achieve goals.

A&W Restaurant January 2017 to July 2019

Cashier and Team Lead / Scarborough / ON

• Greet customers, answer questions, and resolve complaints.

• Process payments, scan items, and issue receipts.

• Count cash drawers, provide change, and balance accounts.

• Promote products, make sales referrals, and cross-sell.

• Process returns and check for damaged items.

• Stock shelves and clean the checkout area.

• Weigh produce, calculate foreign currency exchange, verify age for age-restricted items, and accept reservations.

EDUCATION:

Security Course from Paragon Security Company @ Toronto in September 2019. Graduate (B.S.T Course) and master’s degree from Dhaka Medical college, Dhaka, Bangladesh on January 2000 @ GPA 4 out of 4.

SSC Dhaka Commerce college from Dhaka, Bangladesh in April 1989 @ First Class Division in Commerce subjects.

HSC Dhaka Notre Dame College from Dhaka, Bangladesh in April 1989 @ First Class Division in Commerce subjects.

Abroad Working Experience:

AB Bank LTD May 2000 to June 2004

Bank Teller / Dhaka / Bangladesh

• Recording transactions, which involves logging checks and preparing transaction reports. Counting and packaging currency and reconciling cash drawers.

• Opening new accounts, helping with loan applications, and exchanging foreign currency.

• Oversees banking services, especially customer service, to ensure excellence, contacts or assists customers and prospective customers.

• Selling banking and third-party products to customers based on their needs.

• Assist customers with requests and complaints, research account problems.

• Supervise teller balancing procedures, assist tellers with problems and questions on procedures.

• Managing day-to-day banking operations. Like processing customer request forms, processing account opening forms, transfer of other branch account, debit card issue, upgradation, stop payment, debut card hot listing. Swimming Pool Volunteer April 1984 to December 1986 National Swimming Complex / Dhaka / Bangladesh

• Connects with Meet Director upon arrival and assists with various pool-centric roles to include, set up of score tables and equipment, table for judges, aprons and ribbons or flags, ensure false start rope is in place, check with announcer, scorekeeper, event sign changer, ready benches, and coaches.

CERTIFICATIONS:

Licenses

G Driving License

Private Security License

Emergency First Aid with CPR C Level

Smart Serve Certificate

“References Available Upon Request”

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