Customer Service Call Center

TH

Terrihaeg@yahoo.co***-***-****

Vancouver, Washington

EDUCATION

High School Diploma

Island High School

Alameda, Ca

ADDITIONAL SKILLS

Call Center Operations

High Volume Environment

Understanding Customer Needs

Answering Customer Questions

Building Customer Trust and Loyalty

Courteous with Strong Service Mindset

Efficient and Detail-Oriented

Understands Customer Needs

Setting Up Files

Inbound and Outbound Calling

Teresa Haeg

summary

Highly motivated Customer Service professional with many years of remote sales, data entry and mortgage originator & processor experience while providing 100% customer and employer satisfaction.

EXPERIENCE

Roofwise Mar. 2022 – Feb.2024 Remote, Customer Service

●Called on interested homeowners to set up roof inspections

●Inputted all information in their site

●Checked inspectors calendars, set appointments and sent to the inspector

Rooftek Oct. 2020 – Feb. 2022 Remote, Call Center, Customer Service

●Called on interested homeowners to set up roof inspections

●Inputted all information in their site

●Checked inspectors calendars, set appointments and sent to the inspector

Synnex Feb.2018 – May 2019 Cable Prepper

●Measured different size cables for the servers

●Labeled and wrapped cables according to size

●Examined, measured, weighed and tested sample products to ensure conformance to specifications

Loan Source Funding Jun. 2011 – May 2016 Remote, Mortgage Loan Originator, Processor

●Obtained and compiled copies of loan applicants’ credit histories, corporate financial statements and other financial information

Universal Lending Apr. 2006 – Jan 2010 Remote, Mortgage Loan Officer, Processor

●Offered homeowners refinance, lines of credit or 2nd mortgages

●Gathered all documents, submitted to lender and title company and set closing date

●Approved loans within specified limits and referred loan applications outside those limits to management for approval

Contact this candidate