Customer Service Child Care

Shierlene Mayet A. Nicolas

Blk.* Street ** Bldg.*1 Farwaniyah Kuwait

**** ***** **. ***. ** Lot 2 Rocka Village 2 Tabang Plaridel,Bulacan Philippines 3015

*********************@*****.*** /

+965-******** (whatsup)

yukieyoush0828 (Skype)

SUMMARY OF QUALIFICATIONS

●Over 8 years of experience on different fields in customer service and sales.

●Strong knowledge in speciality coffee such as V60, CHEMEX, AERO PRESS, TODDY, COLDBREW etc.

●Strong knowledge in using Digital Latte Art.

●Strong background in customer service and convenience.

●Proven skills in handling customer needs.

●Demonstrated ability to conduct sales in a given work place.

●Professional communication skills includes fluency in English, Basic Japanese, Basic Arabic

●3 years of experience in Kitchen Crew.

●Graduate of Reflexology (Short Course – TESDA Philippines)

●Graduate of Caregiver (Vocational Course) Filipino International Academy KUWAIT

●2 Years of experience in Baby Sitting/Child Care.

●Complete Training with Certificate in FIRST AID and CPR

●Computer skills include: - Internet and E mail

-MS Word

-MS Excel

-

PROFESSIONAL EXPERIENCE

Barista

Aspro Restaurant and Café Grand Avenues Kuwait. November 11,2020 – Present

●In charge in re ordering some of the items through our supplier.

●In charge in handling Catering Services in Coffee Station all over Kuwait.

●Assisting in making Weekly Rooster Schedule of the staff.

●Making and handling inventories of the items.

●Ensuring to check properly what is miss and plus of the store for everyday needed.

●Promotes coffee consumption by educating customers; preparing and serving a variety of coffee drinks, along with pastries and cookies.

●Welcomes customers by determining their coffee interests and needs.

●Educates customers by presenting and explaining the coffee drink menu; answering questions.

●Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, cortado, caffe latte, and cappuccino.

●Maintains safe and healthy work environment by following organization standards and sanitation regulations.

●Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

●Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.

●Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job

Hostess / Señor Waitress / Señor Barista

Shakespear and Co. Kuwait Gate Mall Kuwait. July 12,2017 – November 7,2020

• Welcoming and Greeting the Guest

• Assisting the guest until they seated on their tables and giving the Menu.

• Getting the proper reservation of the guest and calling them when the table is ready.

• Maintain the high standard of guest service and follow up guest needs. • Always perform on guest satisfaction. • Follow the daily push items and focus on daily upselling and suggestive selling.

• Following the Standard amount when making hot and cold drinks such as Coffee, Fresh Juices,

Mocktails and Teas.

• In charge for back ups of all desserts and butter.

• Display cakes plate cleaning, bun machine and under it, espresso machine, juice dispenser, counter top restock and refill all beverages, glasses and mop bar area floor, all bar should be presentables.

Secretary

HoneyBee Rice Dealer, Inter City Wakas, Bocaue, Bulacan, Philippines Oct. 29,2009 – Jan. 15,2010

Call Center Agent (Outbound)

Lakbayan Teleserve, Sta.Rita, Guiguinto, Bulacan, Philippines May 19,2009 – Oct. 12,2009

SALES PERSONNEL RELIEVER

Crissa Jeans, Plaridel, Bulacan Philippines Feb. 2, 2005 – June

Cashier / Food Attendant

Sharp Canteen, Ayala, Alabang, Philippines June 8, 2001 – Feb. 4, 2002

EDUCATION

Caregiver (Short Course / Vocational)

Filipino International Academy, Hawally Kuwait November 2018

Reflexology Certificate TESDA (Short Course) November 2007

Technical Education and Skills Development Authority, Guiguinto, Bulacan.

High School Diploma June 1996 – March 2000

Marcelo H.del Pilar High School, Malolos City, Bulacan, Philippines

Elementary Diploma June 1990 – March 1996

Tabang Elementary School

Baby Sitting / Childcare

Jleeb Kuwait

July 2017 – March 2019

CHARACTER REFENCES UPON REQUEST.

Contact this candidate