Project Manager Customer Service

HAROLD B. PHILLIPS III

******@*****.***

Phone: 929-***-****

Location: Troy/Bronx, NY 12180/10474

Professional Summary

A results-driven management professional with exceptional communication, organizational, and analytical skills. Proficient in devising innovative strategies to tackle business and technology challenges, I am committed to advancing organizational objectives through effective team leadership. As a hands-on Project Manager, I am recognized for my ability to execute projects flawlessly and resolve complex issues. I am adept at developing project scopes and objectives while ensuring thorough documentation is maintained. My track record reflects a consistent ability to deliver critical projects on time and within budget.

Core Competencies - Inventory Management - Document Management - Vendor Sourcing - Technical Support - Project Planning - Client Relations - Project Scope Analysis - Coaching and Mentoring - Software Development Lifecycle - Customer Relations Specialist - Site Safety Coordination - Cost Reduction and Containment - Performance Evaluations

Professional Experience

Outside Adjuster

Allstate Insurance Company April, 2024-September 2024

- Conducted thorough investigations of property and casualty claims by visiting the sites of loss, interviewing claimants, and gathering evidence to assess damages.

- Evaluated and documented property damages, estimating repair costs using industry-standard software and guidelines.

- Collaborated with policyholders, contractors, and legal representatives to resolve claims in a fair and timely manner.

- Analyzed insurance policies to determine coverage, limits, and exclusions relevant to each claim.

- Maintained detailed records of all communications and findings, ensuring compliance with regulatory requirements and company policies.

- Provided exceptional customer service, explaining the claims process and addressing policyholder questions and concerns.

- Utilized negotiation skills to settle claims efficiently, balancing the interests of the policyholder and the company.

- Participated in ongoing training and professional development to stay updated on industry trends, regulations, and best practices.

Service Master Restore Green Island, NY

Large Loss (CAT) Project Manager March 2023 – April 2024

- Successfully managed multiple projects concurrently, adhering to strict deadlines.

- Maintained comprehensive documentation for each project, including specifications, change orders, and invoices.

- Oversaw vendor and supplier contracts, delegating tasks and communicating deliverables effectively.

- Identified project-related risks and formulated mitigation strategies.

- Collaborated with cross-functional teams to develop innovative solutions for complex challenges.

First On Site New York, NY

Large Loss Project Manager June 2021 - March 2023

- Defined specific project goals to monitor progress and assess outcomes effectively.

- Identified opportunities for improvement, providing focused insights for decision-makers to implement changes.

- Set and enforce clear objectives to foster collaborative efforts among team members.

- Analyzed needs and coordinated resource allocation to meet quality standards timely and economically.

Servpro of NYC July 2020 - June 2021

Large Loss Project Manager

- Managed large-scale restoration projects across various locations, overseeing the full lifecycle from initial assessment to project completion.

- Conducted on-site evaluations of damages to develop comprehensive project plans, timelines, and budgets tailored to client needs.

- Coordinated with insurance adjusters, contractors, and clients to facilitate effective communication and ensure timely project execution.

- Led and trained project teams, ensuring adherence to Servpro's standards of quality and safety throughout the restoration process.

- Implemented strategic solutions to mitigate damages and reduce costs while maximizing efficiency and client satisfaction.

- Monitored project progress and adjusted plans as necessary to meet evolving client requirements and industry standards.

- Prepared detailed reports and documentation for project stakeholders, including progress updates, financial summaries, and post-project evaluations.

- Fostered strong client relationships through consistent communication, addressing concerns and providing solutions to enhance customer satisfaction.

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