Customer Service Administrative Assistant
Resume:
Nicole D. Eason
Administratior Extraordinaire
California State East Bay University
Los Angeles Pacific University
Bachelor in Psychology, 2003
Fluid Sweeper/Safety- 11/2023-10/2024
Administrative Assistant with a warm and friendly demeanor. Skilled at conflict resolution. Team builder who is acutely attentive to employee and customer needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the management team. Detailed and meticulous, offering a record of success in optimizing office workflows. Excellent Customer Service skills utlizing strong verbal communication to ensure successful outcomes.
Administratively close trailers with shipment, utilize multiple software programs to support closure: Microsoft Excel, Slack, Apollo and Doc Management, Collaborate with Trailer Dock Release team to approve audit to close trailer, complete audits for PPE gear and educate staff on correct way to utilize PPE gear Management Skills
Customer Service Skills
Strong Communication Skills
Leadership
Critical Thinking
Problem Solving
• English
Master in Business Administration, 2022
************@*****.***
2107 Sumac Way Antioch, CA. 94509
CONTACT
EDUCATION
ABOUT ME
EXPERIENCE
Amazon
SKILLS
LANGUAGE
Conifer Health Solutions
Admitting Representative- 6/2023-Present
Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures. Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.
Nicole D. Eason
Administratior Extraordinaire
************@*****.***
2107 Sumac Way Antioch, CA. 94509
CONTACT
EXPERIENCE
Prepares and maintains Quality directives, policies, processes, procedures and metrics to assure program, contract, customer, regulatory requirements, international standards and working agreements are deployed. Analyzes process data, metrics, models and flows to identify root cause of problems. Educate members on plan selection, work collaboratively with Hospital transportation for members needs, investigate all members complaints until successful outcome.
Kaiser Permanente - 3/2018-9/2022
Senior Quality Specialist
Anka Behavioral Center
Administrative Assistant I - 1/ 2016-5/2017
Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors. Handling administrative requests and queries from senior managers, Organizing and scheduling appointments with admin software, Planning meetings and taking detailed minutes, outreach and enroll patience into the program, identify each patience health coverage to bill accordingly and collaborate appropriately as the liason with social worker, client transportation, family for wrap around services, Respond to questions and concerns about service and escalate calls appropriately. Update client files, Order medication list and patient psychiatric evaluations, Collaborate with County to renew clients annually, Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns, Update client information spreadsheet and goals.
Assisting the accounting department in daily activities, Communicating with clients, Processing transactions. Managing payment schedules, Reviewing financial information, Preparing financial statements, Maintaining accurate records and Generating reports
Express Professionals - 3/2023-12/2023
Accounts Specialist
Nicole D. Eason
Administratior Extraordinaire
Express Professionals - 10/2010-12/2014
Provide general administrative/clerical support to management and other staff, Assist in resolving customer complaints and inquiries, Perform a routine of clerical accounting duties Maintain records, logs and files including petty cash, daily cash, and daily revenue records, Prepare and modify documents including correspondence, reports, drafts, and memos, Answer, screen and transfer inbound calls, Assist in the preparation of regularly scheduled reports, Code and file material according to the established procedure, and Receive and direct visitors and clients
************@*****.***
2107 Sumac Way Antioch, CA. 94509
CONTACT
EXPERIENCE
Administrative Assistant III
Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures. Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.
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