Customer Service Client Relationship
Resume:
ADRIANNA
ANDERSON
es *****************@*****.**
m
SKILLS
Teamwork orientation
Client relationship building
Goal oriented
Property management
Fair housing laws
Real estate
Lease administration
Customer service
Fair housing policies
Clear communication
Lease renewals
Team collaboration
Lease agreements
Property inspections
Telephone and email etiquette
Creative problem solving
Cash handling
Customer service expertise
Unit inspection
Leasing terms and specifications
Relationship building
Phone and email etiquette
Training and mentoring
Property tours and inspections
Flexible schedule
Leasing and sales
Application processing
Team building
Organized mindset
EDUCATION
United Education Institute
Huntington Park, CA » 06/2006
Associate Of Business
Administration: Business
PROFESSIONAL SUMMARY
A dynamic Leasing Agent Assistant with a proven track record at
Intersolustoons, excel in client relationship building and property
management. My efforts streamlined the leasing process, significantly
enhancing tenant satisfaction and contributing to a notable increase in
lease renewal rates. Skilled in lease administration and fostering team
collaboration, consistently deliver exceptional customer service and
operational efficiency.
WORK HISTORY
Intersolustoons - Leasing Agent Assistant
Culver City, CA + 08/2019 - Current
+ Collaborated with maintenance staff to ensure timely completion of
tenant requests and work orders.
+ Managed rental payments, ensuring accurate records for financial
reporting purposes.
+ Developed strong relationships with tenants through proactive
communication and excellent customer service skills.
+ Assisted with marketing efforts to increase property visibility and
attract potential renters.
+ Prepared lease agreements and ensured accuracy of all
documentation prior to tenant signing.
+ Streamlined the application process for prospective tenants,
resulting in quicker lease signings.
+ Supported property manager with administrative tasks such as filing,
data entry, and scheduling appointments.
+ Increased lease renewal rates by fostering positive rapport between
management and residents.
+ Assisted in planning community events for residents, promoting a
sense of belonging within the property community.
+ Contributed to improved online presence by responding to tenant
reviews professionally on various platforms.
+ Regularly updated vacancy listings across multiple advertising
channels for optimal visibility among potential renters.
+ Provided exceptional support during annual rent increases by
addressing tenant concerns professionally
+ Kept current on local market trends in order to provide competitive
pricing information to property manager.
+ Facilitated smooth move-ins and move-outs by coordinating
schedules and communicating expectations clearly with tenants.
+ Resolved conflicts between tenants regarding noise, encroachments,
and parking.
+ Inspected properties before and after new tenant move-ins to
schedule maintenance, cleaners, and other services.
+ Collected monthly rent payments and other fees, always properly
recording, and processing money.
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