Customer Service Front Desk
Resume:
AKASI KAKOA EDJAH
Brunswick, Maryland, 21716
************@*****.***
Professional Summary
Dedicated and customer-oriented Front Desk Associate with 7 years of experience in providing excellent customer service, managing front desk operations, and ensuring smooth daily administrative functions. Skilled in handling inquiries, scheduling appointments, and maintaining a welcoming and professional environment. Adept at multitasking, problem-solving, and using office management software to improve efficiency.
Key Skills
Excellent verbal and written communication skills
Strong customer service and interpersonal skills
Proficiency in office management software (MS Office, CRM systems)
Ability to handle multi-line phone systems and manage schedules
Problem-solving and conflict resolution
Attention to detail and organizational skills
Cash handling and payment processing experience
Customer service excellence
Professional Experience
Front Desk Associate
Labadi Beach Hotel, Accra, Ghana
June2016 to August 2019
Greeted and assisted guests as well as customers in a friendly and professional manner.
Managed check-ins, check-outs, and reservations using our Hotel Management software.
Handled incoming calls, emails, and in-person inquiries, providing accurate information.
Maintained front desk security by following procedures and controlling access.
Assisted in administrative duties such as data entry, filing, and report generation.
Resolved guest complaints and escalated issues as necessary to management.
Ensured a clean, organized, and welcoming reception area.
Customer Service Representative
Capital & More Finance
Oct 2019 to Dec 2021
Provided high-quality customer service and support to clients.
Scheduled and confirmed appointments, coordinating with different departments.
Managed office supplies inventory and placed orders when necessary.
Processed payments, invoices, and handled cash transactions securely
Conducted detailed analysis of Customer service needs and effectively communicated the full range of available products and services, ensuring customers made informed decisions.
Collaborate with branch staff to ensure smooth and efficient branch operations
Assisted with special projects and administrative tasks as assigned.
Administration Assistance 01/2021 to Current
Little Bee Montessori
January 2022 to January2025
Perform office receptionist duties, answer and respond to phone messages on multiple phone lines and respond to emails.
Regularly assess students performance and school effectiveness through testing evaluations, and feedback.
Responsible for overseeing the operations, resources, and personnel within an organization.
Supervise staffs and personnel, provide guidance and training, and ensure professional standards are met.
Handle scheduling for meetings, appointments, and events, including coordinating with internal teams or external parties, booking meeting rooms, and ensuring schedules are properly managed
Manage, organize and file both physical and digital documents, ensuring that information is easily accessible and properly archived
Education:
Bachelor of Buianess Administration (BBA)
Methodist University College
Aug. 2012 to Apr. 2016
Certifications:
Certified Buisness Administrator
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