Data Entry Customer Service

Chassidy Ivey

Social Circle, GA *****

*************@*****.*** +1-678-***-****

Professional Summary

Detail-oriented and customer-focused professional with extensive experience in customer service, data entry, and claims processing. Skilled in managing high call volumes, handling health benefits inquiries, and accurately processing sensitive data. Adept at working with various software applications, including Microsoft Office Suite, and ensuring compliance with HIPAA regulations. Recognized for strong problem-solving abilities, effective communication, and a commitment to delivering exceptional service.

Work Experience

Data Entry Specialist

Broadpath — Remote

September 2024 to Present

• Process incoming faxes from patients for medications on behalf of Regalo, ensuring accuracy and confidentiality.

• Review and enter critical information, including applications, insurance details, proof of income, prior authorizations, and clinical documentation.

• Manage casework efficiently, verifying data and maintaining up-to-date records.

Customer Service Representative

Ranstad Staffing Service — Remote

October 2023 to September 2024

• Assisted customers with employer-sponsored health benefits, handling HSA, FSA, MRA, and HRA accounts.

• Reviewed claims for accuracy and ensured proper documentation for eligibility.

• Managed both incoming and outgoing calls while performing data entry to maintain detailed client records.

Delivery Driver

UberEATS, DoorDash — Remote

March 2023 to October 2023

• Delivered food, groceries, and essential items, ensuring timely and reliable service to customers.

• Maintained a 100% customer satisfaction rate with prompt deliveries and consistent communication.

• Followed all safety and traffic regulations while providing excellent service.

Customer Service Representative

Hire Dynamics — Remote

October 2022 to February 2023

• Processed payments, placed and tracked orders, handled refunds, and price adjustments for a clothing company.

• Resolved customer inquiries and provided exceptional service to enhance client satisfaction.

Customer Service Representative

TRC Staffing — Remote

February 2022 to October 2022

• Managed 20 to 100 daily calls for an energy company.

• Processed payments, arranged payment plans, and provided information on customer assistance programs.

• Resolved account issues and coordinated service requests.

Data Entry/CSR

Vdart Inc — Remote

June 2018 to December 2021

• Scheduled job interviews and orientations for prospective candidates.

• Conducted outbound calls to confirm applicant interest and schedule appointments.

• Accurately entered and updated client information in internal systems.

Customer Service Representative

Chico's FAS — Winder, GA

August 2016 to May 2018

• Handled high call volumes, assisting customers with product inquiries, order placements, and returns.

• Provided product knowledge and ensured customer satisfaction through effective communication.

Customer Service Representative

Williams-Sonoma, Inc. — Athens, GA

October 2013 to July 2016

• Processed orders, returns, and payments for kitchen and home products.

• Managed 70 to 80 daily calls, addressing customer concerns and resolving payment issues.

Education

High School Diploma or Equivalent

Social Circle High School — Social Circle, GA

January 2006 to December 2010

Skills

• Data Entry

• Microsoft PowerPoint (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Access (8 years)

• Medicare Knowledge

• Microsoft Office Suite (10+ years)

• HIPAA Compliance

• Microsoft Outlook (8 years)

• Computer Skills (6 years)

• Microsoft Word (10+ years)

• Microsoft Publisher (8 years)

Certifications and Licenses

Driver's License

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