Business Analysis, Project Management, Scrum

Sharda Iyer Phone : 615-***-****

BA/ PM /PO/ Scrum / QA Email:**********@*****.***

Summary

Sharda is a resourceful technology professional with strong & diverse experience & Certified Business Analysis, Quality Assurance and Project Management.

Sharda’s technology expertise of more than 15 years includes –

− Thought Leadership, passion for product and process improvements, Stakeholder & Team Management and following result-oriented methodology.

− Client Engagement & Partnership

− Requirements’ Gathering Analysis, Prioritization, Business Transition & Knowledge Management.

− End-End solution delivery including product enhancements and change management.

− Product demonstrations as a part of Core Agile Teams in the area of Pre-Authorization, Claims Management, EMR, Data integration, Clinical Trials etc.

− Involved in cross vendor transitions for Risk Evaluation and Management as a liaison between clients and stakeholders leading to seamless handover & delivery.

− Process Compliance, Initiatives toward continuous Process improvement, leading to efficiency and quality gains.

− Adept in process reengineering by documenting and evaluating existing business processes. Consults with users to evaluate business requirements, identify operating procedures, evaluate existing or proposed systems, and prepare detailed specifications.

− Functionality testing and enabling user acceptance testing of software solutions across domains such as healthcare and financial services.

− Hands on experience in Computer System Validation (CSV) and in testing methodologies such as prototype model, Agile testing, the Waterfall model

− Liaised with Production Support Team in Incident Triage and performed root cause analysis to identify and prevent reoccurring problems.

− Involved in organization initiatives including case studies, proposals leading to effective Client Engagement

− Extensively involved in learning and development team including conducting training, documentation (e.g., TAAS. UAT testing practices) leading to sound Knowledge repository and Team Engagement Prior to joining CitiusTech, Sharda worked as a Senior Verification and Validation Engineer with one of the world's foremost providers of consulting, technology, and outsourcing services. Sharda has completed her Master of Computer Applications from India. She is a Certified ISTQB Tester

(Agile and Foundation) and a Certified Scrum Master. Awards and Accolades

− Recognized with the Crown Award by stakeholders for contributing to Product Improvement ideas leading to increased Product vision alignment and improved Renal Patient Care

− Attained a CSAT score of 5 for demonstrating efficiency and on-time quality service delivery while working in various projects (involving life sciences, Revenue Cycle Management, Hedis Measure Implementation etc.)

− Best Team Award for “110% initiative and Excellence” & recognized at the organizational level for consistency in solution delivery and seamless transition of projects.

− R & R -Rewards & Recognition Award : Recognized in Citius Tech for demonstrating initiative, consistency in project milestones, drive for proactively working as a partner with the client, leading to seamless transition of one the critical projects in Pre-Authorization and Claims Management for a major US healthcare payer

− Attained the “Passion Certificate” for displaying ownership, client centricity, and accountability for on-time project delivery at Capgemini (Erstwhile IGATE).

− Attained Certificate of Excellence for contributing toward the knowledge management practice at Capgemini (Erstwhile IGATE).

Educational Background

MCA – Sikkim Manipal University, India, Year 2011

BCom – Mumbai University, India, Year 2007

Certifications

Generative AI Fundamentals-Databricks,Year 2025

Scrum Alliance- Advanced Certified Scrum Master, Year 2023

Scaled Agile Framework-Certified SaFe 5 Agilist, Year 2022

International Institute of Business Analysis-Certified ECBA, Year 2021

Scrum Alliance-Certified Scrum Master, Year 2020

ISTQB – Foundation Level Certificate in Software Testing, Year 2015

ISTQB – Agile Extension Certificate, Year 2015

Healthcare Skills

• Healthcare Workflows

Renal Care, Preauthorization Workflows, Disease Management System, EMR, Clinical Trials, Claims Management, Data Integration etc. Technical Skills

• Environments Windows, Web

Database SQL (Basic)

Servers IIS

Testing Tools ALM, RQM, Bugzilla, Perfecto Mobile, Computerized System Validation Management Tools Jira, VersionOne, Team Foundation Server, Azure Devops, Domains Healthcare, BFSI

Professional Experience

CitiusTech Healthcare Technology Pvt. Ltd. Duration: Jun 2014 – Till Date CitiusTech is a specialized provider of healthcare technology and business process services to healthcare technology companies, healthcare providers, managed care organizations, health plans, and disease management companies.

Project CWOW (Centre Without Walls)

Summary

This project aims at providing comprehensive services and products including dialysis, pharmacy, laboratory, vascular-access, EHR software and care-coordination services to support better patient care, enhance patient engagement and leverage continuum of care. Client DaVita -Brentwood, Tennessee

Tools/Technologies TFS, ALM, Top Team, Confluence, Octane Responsibilities

As a Sr. BA engaged with customers and key stakeholders to understand business requirements, enabling further analysis and implementation.

Collaborate with core IT teams and SME to collect, analyze, and evaluate information from multiple sources including present findings enabling further recommendations to stakeholders and leading to continuous product improvements.

Facilitate Requirements Prioritization, Planning and Review.

Documenting Requirement Artifacts adhering to Legal, Compliance, Privacy, and quality standards to facilitate sustainable service delivery.

UX Design Reviews, requirements transition to cross functional and implementation teams, eliminating requirement gaps and anomalies, enabling smooth product implementation.

Test Cases review to ensure requirements coverage and effective validation of solution to meet business requirements.

UAT Training and Support.

Liaise with Production Support team leading to better clarity, root cause analysis, timely redressal of issues enabling effective execution.

Status Reporting and timely key stakeholders leading to transparency, effective collaboration, and enhanced Client Engagement.

Involved in team management, training, and development. Project Insmed

Summary This project aimed to facilitate consistent and accurate data integration to support clinical research studies conducted across multiple organizations. The project also enabled SSO portal creation which is one-stop destination for all enterprise users to access different applications without signing into respective applications. Client Insmed-Bridgewater, New Jersey

Tools/Technologies Azure Devops -Project Mgmt., Visio, Talend Server, Tidal, ReactJS Responsibilities Worked as a BA and Scrum Master coordinated with core business and development teams to ensure sustainable service delivery.

Liaised with customers and key stakeholders to understand business requirements, enabling further analysis and implementation.

Was responsible for requirements management across multiple teams, transition, documentation and implementing project management practices.

Facilitated documentation of SOW, Functional Specification Document, QA understanding document etc. leading to sound knowledge repository creation.

Ensured timely redressal and change request implementation leading to transparency

& client satisfaction.

Project Simba

Summary This project was an enterprise-level initiative which enabled margin improvement opportunity through pyramid and utilization levers. Client Citius Tech PMO Senior Leadership Team/ Baring Investors Tools/Technologies Jira, Angular 9, Node.js API Layer, SQL DB Responsibilities Worked as a BA and Scrum Master for Drive Framework Initiative to digitize gross margins related data across the organization for Delivery and Account Management Teams

Liaised between cross functional teams and led requirements elicitation and analysis.

Enabled Requirements Review and Prioritization.

Facilitated demonstration of UX design, requirements transition to core development team, eliminating requirement gaps and anomalies, enabling smooth product implementation.

Additionally, facilitated as a Scrum Master accountable for sharing of best practices and enhancing quality standards.

Project Trail Projection Suite

Summary This project involved extending the data projection tool to support non-EDC data elements, queries, and process projected patient data, along with the enrolled patient data in order to assist the clinical and data management staff to know what case report forms have been collected and are still outstanding in order to meet the goal of timely and accurate data collection for a leading Contract Research Organization (CRO). Client PPD-Waltham, Massachusetts

Tools/Technologies Jira, Angular 2.0, SQL, SAS Reader Responsibilities Worked as a BA and led Scrum rituals (Requirements grooming, priotization and review), and leveraged the Scrum practices through Jira Kanban board implementation, custom dashboards, handled metrics setup leading to seamless requirements implementation monitoring and control.

Suggested different perspectives to requirements as endorsed by client leading to better clarity, root cause analysis, and effective execution; suggested approach to incrementally demonstrate cyclic visit module to gain more inputs.

Enabled continuous improvement through retrospective review and closure leading to seamless requirements management, quality service delivery and enhanced customer satisfaction (RCA results: data issues reduced by 87%, coding errors by 67%)

Ensured timely redressal and change request implementation leading to transparency and effective fixed price product management; client acknowledged the project to be one of the smooth projects in all initiatives and change request contributed to 13% of the overall revenue of project budget.

Project HEDIS Measure Implementation

Summary The project involved implementation of standard HEDIS measures for a leading US healthcare payer.

Client Blue Cross Blue Shield (BCBS) -Brooksville, Florida Tools/Technologies ALM, SQL, Tableau Reporting Tool, ETL Responsibilities Collaborated with onsite – offshore team for requirements scoping, analysis and understanding.

Liaised with BA, offshore development and QA team and enabled stakeholders reporting.

Grasped Interactive Data Submission System (IDSS) nuances which led to better understanding of requirements.

Put forward different perspectives to testing approaches/requirements leading to root cause analysis and effective execution (Additional Attributes/IDSS)

Involved in team management, training, and development. Project Mobile Ethics Application

Summary The project involved providing employees, vendors, and business partners easy access to information through a mobile application (that works in iOS), which enabled in making ethical decisions.

Client Cambia-Portland, Oregon

Tools/Technologies Jira, Cordova, PhoneGap with Ionic Framework Responsibilities Collaborated with the client-offshore team for project requirements scoping, knowledge transfer, requirements gathering, project status reporting, and more.

Responsible for Requirements Management, project, and test planning.

Conducted weekly reviews with client and collaborated with client for further product enhancements.

Conducted product demos on iOS device and emulators leading to seamless transition and value addition.

Project Pre-Auth Systems

Summary The project was for Comprehensive Specialty Benefits Management for a leading US healthcare provider. Image One and Carriers Web applications used for creating cases for pre-authorization of all diagnostic procedures (radiology, cardiology, musculoskeletal management, radiation therapy, lab management, pain management, spine surgery). Client eviCore Health Care-Bluffton, South Carolina Tools/Technologies Jira Classic ASP, SQL

Responsibilities Detailed requirements gathering and analysis during Product Workshops leading to better understanding of requirements and smooth implementation.

Requirements Transition to core development teams leading to effective solution delivery.

Demonstration of implemented requirements during sprint reviews to key stakeholders facilitating Client queries redressal.

Project Disease Management System Tool

Summary Project involved working on the Disease Management System Tool that enables nurses to carry out the tasks in kidney care centers.

Client DaVita Capella-Denver,Colorado

Tools/Technologies Version 1, AngularJS, Web API, HTML 5 Responsibilities

Streamlined requirements management process, leading to greater collaboration amongst team members, better clarity, and team member’s enhanced ownership.

Implemented alternatives/solutions for complex modules leading to a uniform implementation approach.

Worked towards honing Capella application knowledge leading to better understanding of project requirements, timely reporting of deviations, and effective resolution of project members’ queries.

IGATE (Now Capgemini) Duration: Mar 2011 – June 2014 IGATE (a part of Capgemini Group) is one of the world's foremost providers of consulting, technology, and outsourcing services.

Project Genius

Summary The project involved a new issue and underwriting system for risk evaluation, approval, and the issue of new policies. This project was related to the insurance domain. Client GE HealthCare-Boston, MA

Tools/Technologies ALM, ASP.NET, SQL

Responsibilities Acted as a point of contact for onshore coordinators.

Involved in Production Defect Scrum and liaised with BA and Dev team for requirements grooming, product backlog review, defining sprint backlog, sprint planning and requirements scoping.

Involved in cross-vendor transition with TCS for Regression Test Suite Automation

(QTP) and functional understanding.

Involved in Status reporting through monthly delivery metrics submission. Vital Health Software Duration: Aug 2007 – Jan 2011 Vital Health Software was founded in 2006 by Mayo Clinic (USA) and Noaber Foundation (the Netherlands) and is the provider of Cloud-based healthcare platform designed to offer collaborative health management services. Project Hudson EMR

Summary Project involved working on EMR that is an electronic medical record system; it is a stand- alone health information system which allows storage, retrieval, and modification of records.

Client Mayo Clinic -Rochester, Minnesota

Tools/Technologies Trello board, Version 1, ASP.NET MVC, SQL Responsibilities Analyzed requirements and facilitated requirements understanding.

Ensured adherence to client requirements through functional testing.

Demonstrated product (pilot phase) to end users.

Involved in web services testing using SoapUI tool.

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