Sales Manager Customer Care

***** ***** *** #** ******* Branch, TX *****

469-***-**** / **********@*****.***

David Perez

Objective

To secure a position utilizing my training and experience, acquired skills to contribute to the growth of a team-oriented organization.

Experience

I am a New Home Community Sales Manager offering experience in upscale and traditional homes sales. An asset due to my honesty, integrity, and strength of character. Performed outstanding customer relationship management, ensuring educated clients received creative, turnkey solutions. Played an integral role in increasing sales levels and improving customer satisfaction levels.

Sandlin Homes Sales Manager

October 2023 to March 2025

Manage model and community.

Maintain weekly customer care calls and community team meetings to review the status of the community backlog, closings, starts, customer issues/concerns, and community and model maintenance items.

Team player for sales partner, construction team, design studio coordinators, mortgage team, customer care coordinators, title company and CE team

Execute clean and precise paperwork and submit all contract documents and earnest money deposits.

Maintain knowledge and status of your buyer’s mortgage process and what is still missing and ensure constant communication with mortgage personnel and your buyers to ensure that all mortgage paperwork is submitted in a timely fashion

Attend all pre-construction meetings when possible

Maintain a current inventory list (if applicable). Walk inventory homes on a regular basis to make sure they are clean, punched out, smell good and look immaculate

Be knowledgeable about the HOA deeds, school system, public report, community covenants and restrictions for your communities. Sell homes in accordance with those rules

Communication and weekly visits with realtors in order to generate referral sales through excellent customer relations, Attend various Relator Functions.

GFO Homes Sales Manager

June 2022 to October 2023

Achieve or exceed company established sales goals

Must understand and effectively communicate all product offerings, building process, financing options, and mortgage process to help guide prospects/buyers.

Must stay up to date on all community information (i.e., schools, utilities, tax information, shopping, local employment centers, and recreation areas.

Accuracy of sales agreements and addendums, complete them accurately and deliver in a timely matter.

Maintain communication with all potential homebuyers, employees, and vendors.

Track and follow each homebuyer and provide excellent customer service for their needs throughout the sales process.

Staff site sales office and model homes during designated company hours as needed.

Ensure the sales office and model homes are neat, clean, and inviting at all times.

Place and monitor all on-site signage as needed (i.e., home site signs, inventory signs, open house sign, etc.).

Periodically gather data prepare report for management review

Grand Homes Community Sales Manager

March 2022 to June 2022

Complete weekly buyer telephone follow-up calls to keep customers up to date on the status of their home.

Execute clean and precise paperwork, and submit all contract documents and earnest money deposits.

Maintain and understand the Lead Management System and ensure accuracy and up to date.

Develop, practice and deliver a strong sales presentation to prospective buyers.

Completion of registration cards for all prospects.

Conduct weekly scheduled builder meetings with written meeting minutes.

Complete all company paperwork in a timely and accurate manner.

Collect all required monies from homebuyers.

Communicate the entire process to all homebuyers with weekly updates during the construction of their home.

Provide prompt attention to any customer concern by involving the appropriate parties.

Maintain constant communication with the closing coordinator(s) to expedite all processes and ensure a swift closing process.

Communication and weekly visits with Realtors in order to generate referral sales through excellent customer relations, Attend various Relator Functions.

Communication with buyers’ lenders during the process.

Maintain customer satisfaction.

Maintain an acceptable cancellation rate.

Taylor Morrison / Darling Homes. Community Sales Manager

October 2018 to March 2021

Manage and maintain model and community.

Conduct weekly customer care calls and community team meetings to review the status of the community backlog, closings, starts, customer issues/concerns, and community and model maintenance items.

Maintain clean and complete inventory of all sales collateral (price sheets, community information etc.)

Team player for sales partner, construction team, design studio coordinators, mortgage team, customer care coordinators, title company and CE team

Complete weekly buyer telephone follow-up calls to keep customers up to date on the status of their home.

Execute clean and precise paperwork, and submit all contract documents and earnest money deposits.

Maintain knowledge and status of your buyer’s mortgage process and what is still missing and ensure constant communication with mortgage personnel and your buyers to ensure that all mortgage paperwork is submitted in a timely fashion

Maintain knowledge and status of Design Studio process, stay in touch with Design Studio on how the process is going and when sign off is complete

Attend all pre-construction meetings when possible

Maintain a current inventory list (if applicable). Walk inventory homes on a regular basis to make sure they are clean, punched out, smell good and look immaculate

Be knowledgeable about the HOA deeds, school system, public report, community covenants and restrictions for your communities. Sell homes in accordance with those rules

Meet or exceed sales and closing goals every month

Hampton/Oakdale Homes Dallas Texas Community Sales Manager

September 2016 to October 2018 (Taylor Morrison acquired Hampton/Oakdale Homes)

●Worked and communicated effectively with customers and team-members

●Periodically gather data prepare report for management review

●Work with all departments to ensure accurate and timely information is passed along to clients

●Provide excellent customer service to sales agents and prospective buyers

●Thoroughly document the transaction, manage progress of the loan, home options and construction

●Assist in making prospective buyer with design appointments, mortgage, key inspection and settlement departments when necessary

●Working and communicating effectively with customers and team-members throughout the sales, construction and warranty phases

●Networking with outside real estate agents of the surrounding market

Skills/Achievements

C.E.L.I. EDU-Real Estate Courses / Bilingual (Spanish)

Jeff Shore 4:2 and Sales Solve Everything New Homes Sales Training

Window Office Products, Brix Sales, CRM, VDI, JD Edwards, Lasso Sales Center

Reynolds & Reynolds, ADP, QuickBooks, Forest, HubSpot/Proximity CRM,Sales Force/CRM

District and Branch Employee of the month (6months)

Super Seller of the month (6months)

For 2020 achieved 157% over Sales Goal and Top Seller for The Dallas Market (3months)

Achieved perfect score on secret shopper survey

References

●References are available on request.

Contact this candidate