Customer Service United States
Resume:
Brandi A. Bradley-Brown
Customer Excellence, Through Rain, Sleet or Snow
**************@*****.*** • 630-***-****
Dedicated and versatile professional with a proven track record in leadership, operations, and administration. Committed to driving efficiency, fostering team success, and delivering exceptional results across diverse industries. Qualifications Summary
• Experienced in customer service and operations: Demonstrated strong customer service skills as a United States Postal Carrier and efficiently managed various operational tasks in clerical and supervisory roles.
• Proficient in administrative and legal support: Possesses expertise in preparing bankruptcy and dispute files, evaluating codes and statuses, and streamlining administrative processes.
• Skilled in leadership and team management: Successfully supervised teams, ensured compliance with regulations and implemented strategies to improve efficiency and revenue.
• Adaptable and versatile: Proven ability to thrive in diverse roles and industries, showcasing adaptability and versatility. Areas of Expertise
• Leadership and Management
• Succession Planning
• Process & Performance Improvement
• Team Building & Leadership
• Training Programs Management
• Relationship Building
• Program Management
• Trainer / Facilitator
• Strategic Planning & Execution
Career Experience
United States Postal Service, Aurora, IL Nov 2017 – Present Mail Carrier (T6) / Trainer
As a United States Postal Carrier, I delivered packages with exceptional care and efficiency, ensuring timely and accurate delivery to customers. Trainer guiding new employees on proper mail-handling procedures, customer service protocols, and safe driving practices to maintain the highest service standards.
Notable Contributions/Achievements:
• Efficiently delivered and collected mail to and from residential and commercial addresses.
• Maintained accurate records of mail delivery and pickup.
• Adhered to strict safety protocols and regulations.
• Provided exceptional customer service to residents and businesses.
• Assisted with mail sorting and distribution in the post office. Horizon Financial Management Crown Point, Crown Point, IN May 2015 – May 2017 Clerical Assistant
As a Clerical Assistant specializing in bankruptcy disputes, managerial reviews, and additional clerical duties, I played a crucial role in supporting the company's operational effectiveness by ensuring accurate data entry, efficient document management, and timely completion of administrative tasks.
Notable Contributions/Achievements:
• Prepared bankruptcy and dispute files for the legal department, contributing to a smooth resolution process.
• Accurately evaluated specific codes and hold statuses, providing valuable insights for managerial review.
• Streamlined operations by scanning, photocopying, and faxing department documents to clients.
• Successfully implemented monthly payment plans into the cashier's system, improving financial efficiency. P a g e 2 2
Freedman Anselmo Lindberg LLC, Naperville, IL May 2007 – May 2012 Skip/Dialer Supervisor (Investigator)
As a Skip Dialer Supervisor, I was responsible for overseeing the operation of a dialer system, managing a team of Skip specialists, ensuring compliance with collection laws, and implementing strategies to improve department efficiency and revenue. Notable Contributions/Achievements:
• Successfully managed a 20-person dialer system, overseeing both inbound and outbound calls.
• Developed and maintained automated reports, ensuring efficient vendor communication and data transfer.
• Provided leadership and guidance to a team of 11 Skip specialists, fostering a productive and supportive work environment.
• Ensured compliance with state and federal collection laws by providing ongoing training and education to the Skip department.
• Implemented strategic changes to the automation system, and increased department revenue and operational efficiency. Education
Private Investigation, Penn Foster – Scranton, PA
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