Data Entry Virtual Assistant

ODEY, FERDINAND OGBAJI

*******************@*****.*** +234********** Abuja, Nigeria

PROFESSIONAL SUMMARY

Detail-oriented and tech-savvy Virtual Assistant with 4+ years of experience in Administrative Support, operations management, and client relations. Adept at handling email and calendar management, data entry, customer support, and project coordination. Proficient in Trello, Asana, ClickUp, Google Workspace, Microsoft Office, and CRM tools. Strong ability to streamline workflows, enhance productivity, and provide excellent remote support to businesses and entrepreneurs.

CORE SKILLS & COMPETENCIES

Virtual Assistance & Administrative Support

Email & Calendar Management

Data Entry & Records Management

Project & Task Coordination (Trello, Asana, ClickUp)

Customer Support & CRM Management

Research, Report Writing & Documentation

Social Media Assistance (Canva, Buffer, Hootsuite)

E-commerce Support (Shopify, Amazon, WooCommerce)

Basic Bookkeeping (QuickBooks, Excel)

SERVICES OFFERED

Managing emails, appointments, and travel schedules

Handling customer inquiries and CRM updates

Data entry, record keeping, and report generation

Social media content scheduling and engagement

E-commerce store management and order processing

Basic bookkeeping and invoicing

PROFESSIONAL EXPERIENCE

Operations Manager Gojopal Nigeria Limited

May 2021 – August 2024 Abuja, Nigeria

Managed a team of 15 employees, achieving a 65% improvement in operational efficiency.

Developed a client tracking database, boosting repeat sales and customer retention.

Oversaw day-to-day operations, ensuring compliance with company policies.

Conducted market research to optimize service offerings and business growth. Administrative Assistant Patibon Services Limited Oct. 2019 – Mar. 2020 Abuja, Nigeria

Provided email, scheduling, and document management support to executives.

Assisted in drafting reports, proposals, and presentations.

Conducted research and managed company records, reducing project delays. TOOLS & SOFTWARE EXPERTISE

Project Management: Trello, Asana, ClickUp

Administrative Tools: Google Workspace, Microsoft Office Customer Support & CRM: HubSpot, Zoho CRM, Freshdesk E-commerce Support: Shopify, Amazon Seller Central, WooCommerce Social Media & Design: Canva, Buffer, Hootsuite

Bookkeeping: QuickBooks, Excel

EDUCATION & CERTIFICATIONS

B.Sc. Political Science – University of Calabar (2017) Mobile Web Specialist – Google Africa Scholarship (2021) Proficiency Certificate in Management – Nigerian Institute of Management (2019) Preparing to Manage Human Resources – Coursera (2019) Diploma in Computer Engineering (2010)

FREELANCING & ONLINE PROFILESUpwork:

https://www.upwork.com/freelancers/~0135b8f8a99496f5fa?mp_source=share Fiverr: https://www.fiverr.com/sellers/ferdyishadu/ LinkedIn: linkedin.com/in/ferdinand-odey

HOW I CAN HELP YOUR BUSINESS

Free up your time by handling admin tasks

Improve workflow efficiency with smart automation

Enhance customer satisfaction with prompt support

Keep your projects on track with effective coordination

Contact this candidate