Customer Service Food

Dawn M. Payano

Orlando, FL ***** +1-347-***-**** **********@*****.***

**Objective**

Motivated and results-driven professional seeking a full-time position where my customer service, sales, office, and organizational skills can be fully utilized to contribute to the success of the company.

**Professional Experience**

**Customer Service Resolution Specialist**

*Pristine Spas – Orlando, FL*

*February 2024 – Present*

- Resolve customer inquiries and complaints, ensuring satisfaction and brand loyalty.

- Follow company protocols to maintain high levels of service and customer retention.

- Collaborate with team members to improve service delivery and meet customer needs.

**Front Desk Lead**

*Massage Envy Lake Nona – Orlando, FL*

*April 2022 – January 2023

- Lead day-to-day operations, including staff management, scheduling, and customer service.

- Supervise and train team members on company policies, customer interaction, and sales techniques.

- Ensure adherence to safety and sanitation protocols to maintain a clean and safe environment.

**Food Service Supervisor**

*Horace Mann School – Bronx, NY*

*October 2019 – March 2020*

- Supervised food service operations, ensuring quality and adherence to health standards.

- Managed inventory and conducted ordering of supplies to maintain smooth kitchen operations.

- Trained and coordinated staff to provide excellent customer service in a high-volume environment.

**Customer Service Lead**

*TJ Maxx – Bronx, NY*

*October 2015 – October 2019*

- Led customer service operations and ensured high-quality service delivery.

- Managed register operations, processed transactions, and handled customer inquiries.

- Provided leadership to a team of customer service associates, focusing on staff development and performance.

**VP of Parent Policy Council**

*Kingsbridge Heights Community Center – Bronx, NY*

*September 2014 – August 2018*

- Led initiatives to engage parents and community members in the educational process.

- Coordinated events, meetings, and volunteer recruitment for school-related activities.

- Worked with staff and parents to implement policies to support student success and community engagement.

**FOH Manager**

*Bourbon Street Restaurant & Pantry – New York, NY*

*June 2008 – September 2008*

- Managed front-of-house operations, ensuring a positive guest experience.

- Coordinated with kitchen and service staff to maintain efficiency and high standards.

- Trained and supervised staff to ensure compliance with company policies and procedures.

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**Education**

**GED**

Edwin Gould Academy High School – Spring Valley, NY

*January 2010 – December 2010*

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**Key Skills**

- Customer Service & Guest Services

- Cash Handling & Register Operations

- Team Management & Leadership

- Microsoft Office Suite (Word, Excel)

- Scheduling & Time Management

- Conflict Resolution & Negotiation

- POS & Scheduling Software

- Office Management & Data Entry

- Exceptional Communication Skills

- Ability to Work in Fast-Paced Environments

- Strong Organizational Skills

- Bilingual (English, Some Spanish)

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