Customer Service Front Office

TIFFANIE HERNANDEZ

***** ******** ****** **, ******, TX 77346-2177

Phone: 832-***-****

Email: ***************@*****.***

Objective

Health Care Intake Professional and Medical Front office Expert.

Ability Summary

●Medical office skills, Medical Terminology, Insurance verification, HIPAA & Texas HB3300Privacy & Security Training, AOP Training

●Outstanding customer service, excellent interpersonal skills, bilingual speaking, reliable, honest, active learner, punctual, judgment and decision-making skills, organized, self-starter, work well in fast/high pressure, environment, multi-task abilities, resourceful and innovative; proven talent to adapt quickly to challenges.

Employment History

10/2021-Present

Office Manager

North Houston Birth Center Houston, Tx

●Greet patients when they arrive and making them comfortable

●Prepare paperwork for patient’

●S record

●Answer phones politely greeting all who call and providing assistance or directing their call

●Maintaining patient’s medical records and Center records and maintain efficient filing system

●Maintain office equipment, telephone service, and computer network

●Oversee billing procedures and issues

●Coordinate and develop advertising and marketing opportunities

●Supervise office personnel

●Oversee insurance and financial information for patients

●Act as Liaison with insurance companies for contracting purposes\

●Oversee daily schedules and appointments

●Supervise public relations and community outreach activities

●Oversees CQI record keeping

11/2019 - 10/2021

Patient Business Services Coordinator

Children's Memorial Hermann Pediatrics Atascocita, Atascocita, TX

●Successfully completed quality review and monitor for process improvement opportunities.

●Accurately calculated percentage of error for key elements, tracked and reported to management.

●Participated in educational endeavors of department to continue growing as a supervisor.

●Maintained knowledge base of processes and systems by attending update meetings and review training, represent department in meetings as needed.

●98%+ accuracy in gathering information and preparing and analyzing operation reports, correcting errors to insure accurate billing and developing and maintaining staff schedules to ensure optimal coverage.

●Proven ability to interact with all staff levels including physicians, care management, ancillary departments, nursing units, and office staff to insure resolution of issues.

●Successfully monitored assigned reports for data integrity, researched, and corrected accounts as required.

●Maintained confidentiality, security, and integrity of finances of facility by insuring accuracy of all functions performed by staff across all departmental areas of responsibility.

●Support HR processes including coaching and mentoring of staff; handling performance issues through tracking, counseling, and resolving; determining and enforcing HR verbal warning policy and documenting written warnings; and interviewing and submitting hiring recommendations.

●Ensured safe care to patients, staff and visitors; adhered to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

●Promoted individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; support department-based goals which contributed to the success of the organization; served as preceptor, mentor and resource to less experienced staff.

07/2016 - 11/2019

Patient Access Representative

Children's Memorial Hermann Pediatrics Atascocita, Humble, TX

●Proven ability to accurately obtain patient demographics and verify insurance eligibility & benefits into computer systems daily and schedule patients to be seen in a timely manner.

●Continuously demonstrate effective communication skills with multiple insurance companies to resubmit incorrect claims that left patients with inaccurate balances on their accounts.

●Accurately and consistently collected 90%+ patient copayments, deductibles, and past due balances during and before a patient's visit and created payment plans to ensure payment balances were paid in a timely manner.

● 98%+ accuracy scanning patient documents into patient charts and continuously audited patient charts to assure scanned documents were entered correctly.

●Continuously create phone messages in Care4 system for providers/medical assistants when patients called in for non-emergency medical/clinical questions or concerns. Also, resolve patient questions/issues calls non-clinical related and assure patients with unresolved issues an appropriate supervisor would contact them in a timely manner.

●Maintain confidentiality, security, and integrity for the management of patient information according to the facility policies and procedures.

●Provide prompt and compassionate greetings and assist all patients in a timely manner. Always maintain positive customer service and refer unresolved issues to the appropriate supervisor.

01/2016 - 02/2019

Praise Team Lead

Seeker Hill Church, Houston, TX

●Praise Team Lead

●Trained vocals

02/2015 - 07/2016

Youth Coordinator

New Life Church, Houston, TX

●Youth Treasurer

●Pastor's Assistant

●Mother's Day Coordinator

●Treasurer of fundraisers

●Praise Team

01/2014 - 07/2016

Medical Assistant (MA) / Front Office

North Houston Birth Ctr LLC, Houston, TX

●Provide telephone service for multiple lines

●Greet patients and agency visitors in a courteous, polite, and helpful manner

●Prepare patients' chart for visit

●Schedule and confirm appointments for patients/schedule follow-up appointments

●Labs/Venipuncture/Injections

●Well Woman Exams/IUD insertions

●Data entry for statistical American Association of Birth Centers

02/2012 - 07/2016

Doula

North Houston Birth Ctr LLC, Houston, TX

●Personalized labor support for patient

●Birth Assistant for Midwife

●Newborn care

●Assist patient in breastfeeding

●Wheelchair and stretcher, transportation, lifting help, oxygen administration

01/2008 - 01/2015

Pastoral Assistant

Heaven's Door Apostolic Church, Houston, TX

●Pastor's Assistant

●Mother's Day Coordinator

●Treasurer of fundraisers

●Praise Team

●Band Director

01/2008 - 01/2015

Pastoral Assistant

Heaven's Door Apostolic Church, Houston, TX

●Pastor's Assistant

●Mother's Day Coordinator

●Treasurer of fundraisers

●Praise Team

●Band Director

Education History

Radiography

2 Years at College or a Technical or Vocational School

Pima Medical Institute, Houston, TX

Basics

1 Year at College or a Technical or Vocational School

LoneStar Community College, Houston, TX

General High School Curriculum

High School Diploma

MacArthur High School, Houston, TX

Occupational Licenses, Certificates and Training

Honors & Activities

Additional Information

Detailed References

References Available on Request

Contact this candidate