Medical Records Office

Sylvia Swaby, BBA

CCA Eligible

Summary of Qualifications

QuickBooks Online – March 2025

DOT Compliance Certification – February 2022

AHIMA CCA Certification September 2018

Creative Healthcare Concepts – Inpatient Boot Camp – Foundations of Inpatient Coding

Presbyterian Healthcare – Externship for Medical Coding Curriculum

Instructor – Brookstone Business College – Medical and Business Course

Take-charge multi-tasking assistant with over 20 years’ experience working for upper and middle level management.

Certifications: Trainer Certification, MS Office (Word, Excel, Outlook, Access, PowerPoint), QuickBooks (Premier edition), Medisoft (Medical office software), NC Insurance Licenses: Health & Accident (2013), Medicare & Long Term Care (2013), Various Training Programs: UHC Trainer, 2015 Product Essentials, 2015 Group Training (2015)

Work Experience

Medical Compliance and Charge Capture Agent 3/2024 – 6/2024

FFAM360 Staffing

Assisted a 17-hospital system in over $110 million of outstanding charges after being offline for 3-weeks post-cyber-attack.

Utilized hospital systems EPIC application to facilitate hospital charge capture review for over 11,000 ED, Inpatient, Recurring, and Outpatient accounts.

Ensured all hospital charges captured were supported by adequate documentation and initiated charge corrections as appropriate.

Captured various types of hospital charges: supplies, procedures. time-based charges (i.e. Anesthesia, Operating Room, Recovery), lab charges including Blood Bank and Pathology, Imaging, and Pharmacy.

Reviewed all medical records for medical compliance based on regulatory guidelines.

Office Manager/HR Manager 11/2019 – 02/2024

OTR Trucking LLC

Driver on-boarding – including drug testing (Annual & Randoms), CDL verifications, Clearinghouse reports

Office maintenance and bill reconciliation with payments to utilities and landlords

Driver & Vehicle insurance registrations

Company permits & renewals

Vendor contract negotiations

Monitoring of all emails for all affiliate companies with responses

Responsible for formation of all office templates for all internal areas and external vendors.

Inpatient Coder 9/2017 – 10/2019

Creative Healthcare Concepts, Conyers GA

Coding of inpatient medical charts to be submitted to various health insurance carriers

Reviewed all medical records for medical compliance based on regulatory guidelines

Licensed Healthcare Agent 5/2016 – 12/2017

TZ Insurance Solutions, Charlotte NC

Enroll and educate Medicare eligible individuals into Humana Medicare Advantage and Mutual of Omaha Medicare Supplement plans;

Increased new enrollment sales revenue by over $100,000 in Mutual of Omaha Medicare Supplement plans

Education:

Bachelor of Business Administration – Management American InterContinental University

Graduated: Magna Cum Laude (GPA: 3.89)

Completed 10/2005

Associate of Arts in Business Administration

American InterContinental University

Graduated: With Honors (GPA: 4.0)

Completed 9/2003

References Furnished Upon Request

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