Program Manager Scrum Master

SYLVIA JONES

703-***-**** *****@******.***

h<ps://www.linkedin.com/in/sylvia-jones5/

SUMMARY

An innovaFve and collaboraFve Staff Technical Program Manager / Sr. Scrum Master with a solid background in informaFon technologies (IT) operaFons, project management, Agile methodologies, requirements stakeholder management, risk management, conFnuous improvement, cross-funcFonal leadership, communicaFon, team building, and training and development. Facilitates all SAFe ceremonies, including PI planning, Scrum of Scrums, inspect and adapt workshops, and system demos, fostering collaboraFon and alignment across teams. Implements project management processes and methodologies for IT communiFes to ensure projects are delivered on Fme, within budget, adhere to quality standards, and meet customer expectaFons. An experienced IT Professional that serves as a key contributor to the success of an organizaFon. EXPERIENCE

Morton LLC, /CAPTIAL ONE, Credit Services, McLean, Virginia, Technical Project Manager Contractor, Jan 2025 - Present

• Responsible for managing projects related to website tagging to enable data-driven decision-making. Key responsibiliFes include:

o Collaborating with stakeholders to define tracking requirements and ensure accurate data collection. o Managing end-to-end implementation of website tagging using industry-standard tools. o Coordinating cross-functional teams, including developers, analysts, and business teams, to align tagging efforts with business objectives.

o Ensuring compliance with data governance, security, and privacy regulations. o Monitoring and troubleshooting tagging issues to maintain data integrity. o Providing documentation and training to teams on tagging best practices. WALMART GLOBAL TECH, HEALTHCARE DELIVERY, Reston, Virginia, May 2019 - September 2024 Program Manager Tech Ops (Technical Program Manager) / Senior Scrum Master, 2021 - 2024

• Received Bravo Award in FY24Q2.

• Served as pillar between business objecFves and execuFon of complex technical projects, which involves a combinaFon of strategic planning, effecFve communicaFon, and understanding of technical and business aspects of virtual medical and clinical iniFaFves.

• Developed and maintain project plans and Fmelines, ensuring alignment with strategic goals and objecFves.

• Collaborated with product management, engineering, and other key stakeholders to define project scope, objecFves, and deliverables. Establish and maintain effecFve communicaFon channels with internal and external stakeholders.

• Analyzed and report on program performance making recommendaFons for improvements.

• Communicated project status, risks, dependencies security vulnerabiliFes, SoluFon Security Plan statuses, and miFgaFon strategies to execuFve leadership and other stakeholders.

• Cooperated with engineering leads to prioriFze feature development and resolve technical challenges.

• Collaborated with engineering leads and dependent teams to establish comprehensive release Fmelines, ensuring alignment with project milestones. Manage the process of updaFng Jira with appropriate fix versions for each release maintaining up to- date records of sojware changes and versioning.

• Developed and maintain change control documentaFon, providing clear guidelines to ensure compliance with organizaFonal standards and enhance project oversight and stakeholder communicaFon. Sylvia Jones, Page 2

• Teamed up with product teams to design both quarterly and fiscal year roadmaps.

• Led change management iniFaFves associated with program, ensuring smooth transiFons and stakeholder buy-in.

• Served as servant leader and coach to three Agile teams, guiding them in adopFng and implemenFng SAFe principles, roles, and ceremonies.

• Aided teams by eliminaFng external blockers and managing internal roadblocks through process or workflow improvements.

• Facilitated all SAFe ceremonies for four Agile teams, including PI planning, Scrum of Scrums, inspect and adapt workshops, and system demos, fostering collaboraFon and alignment across teams. Manager II Technical Project Manager / Senior Scrum Master, 2019 - 2021

• Managed direcFng all Scrum acFviFes, Scrum ceremonies, reporFng, and project administraFon acFviFes for serialized inventory management and automoFve care related applicaFons.

• Mentored team members on core Agile values, principles, pracFces, and processes and facilitated conFnuous improvement.

• Supported product owner and team members to develop user stories and maintain healthy product backlog.

• Monitored relevant team metrics and conFnually analyzed for conFnuous improvement recommendaFons.

• MoFvated Agile teams, ojen comprised of mix of employees, and outsourced consultant teams and contractors to deliver features and conFnue to improve on exisFng processes and culture of organizaFon. THE BUFFALO GROUP, LLC, ENHANCED SOLUTIONS FOR THE INFORMATION TECHNOLOGY ENTERPRISE / DEFENSE INTELLIGENCE AGENCY (DIA), Reston, Virginia

Senior Scrum Master / Project Manager, May 2018 - May 2019

• Collaborated, facilitated, led, and coached three Scrum teams responsible for developing DIA applicaFons. Guided teams and organizaFons on how to use Agile / Scrum pracFces and values to delight customers.

• Facilitated Scrum ceremonies, including grooming sessions, sprint planning retrospecFves, daily stand-ups, and technical exchange meeFngs.

• Removed impediments or guided team to remove impediments by finding right personnel to remove impediment.

• Supported efforts for grooming and maintaining product backlog.

• Tracked and communicated team velocity and sprint / release progress.

• Communicated with other management, informaFon system security officers / engineers, and support specialists on project issues and releases.

• Created and provided various status reports for mulFple levels of management.

• Established and implemented project management processes and methodologies for IT community to ensure projects were delivered on Fme, within budget, adhered to quality standards, and met customer expectaFons.

• Managed delivering rough order of magnitude esFmates (ROM EsFmate) for project lifecycle.

• Tracked key project milestones for all applicaFons needing deployment in classified environment. GLOBAL INFOTEK, INC., IDENTITY, RECORDS AND NATIONAL SECURITY DIVISION / DEPARTMENT OF HOMELAND SECURITY, Washington, D.C.

Senior Scrum Master / Manager, October 2017 - May 2018

• Served as required management personnel who interacted with GS-15s and USCIS COR to discuss staff retenFon, applicaFon progression, data integraFon, and user stories part of two-week sprint for web-based enFty analyFcs applicaFon wri<en in Java Angular JS and IBMs COTS product, Analyst Notebook, and I2 Analyze.

• Organized, directed, and coordinated planning and execuFon of all task order acFviFes and review of all work, including subcontractors, to ensure schedule, standards, and reporFng responsibiliFes were met.

• Supervised team consisFng of business analyst, developers, subject ma<er experts, and SecFon 508 and funcFonal testers supporFng maintenance acFviFes for O&M applicaFon and new web-based link analysis applicaFon. Managed and supervised full-Fme, part-Fme, and freelance developers, both local and remote.

• Introduced standard Agile tools, processes and facilitated Sprint ceremonies.

• Maintained issue types, Kanban, and Scrum boards in Jira. Sylvia Jones, Page 3

• Worked with team to define and document clear and unambiguous definiFon of done during pre-grooming / grooming sessions. Maintained consistently groomed and prioriFzed backlog.

• Managed increasing team velocity by leveraging retrospecFves, increasing planning, analyzing causes of rework, promote leveraging exisFng code to implement smarter soluFons and engaging customer.

• Developed and documented project processes, such as development process, QA Process, release process, onboarding process, and daily monitoring of O&M tasks.

KNIGHT POINT SYSTEMS / METTERS, INC., DIGITAL INNOVATION AND DEVELOPMENT / DEPARTMENT OF HOMELAND SECURITY, Washington, D.C.

Scrum Master / IT Project Manager / Business Process Re-engineering Analyst, July 2013 - October 2017

• Provided guidance to government leads and product owners to assist in execuFon of DHS headquarters Agile projects. Recognized as leader to core team members with regards to all facets of Agile / Scrum and Kanban framework.

• Managed scheduling of weekly deployments and moderate daily stand-ups with product owners, developers, and SecFon 508 testers. PrioriFzed, tracked, and raised awareness of dependencies and blockers impeding weekly deployments.

• Facilitated weekly grooming sessions with product owners and development team to create, update, and prioriFze user stories in Lean kit.

• Ensured project statuses, issues, and successes were communicated to project team, stakeholders, sponsors, execuFve steering commi<ee, and all levels of management and documented appropriately.

• Documented and managed issues, using GitHub Enterprise.

• Retrieved console tests from latest builds to support producFon deployments.

• Considered resident expert on business process and trained project managers and business analysts on business processes.

• Maintained applicaFon informaFon, such as applicaFon test and producFon links, brief descripFon of applicaFons and added supporFng documentaFon for applicaFon via SharePoint.

• Managed overall planning, direcFon, and execuFon of high-level projects to meet mission needs by noFfying appropriate teams to set up test and producFon environments and order cerFficaFons for new applicaFons, working with informaFon security officers to get privacy documents iniFated for new applicaFons, providing roadmaps to customers to show what User Stories would be within release and level of effort, and working with government lead to complete release planning review tasks for new release cycles.

ADDITIONAL EXPERIENCE

DKW COMMUNICATION, UNITED STATES ARMY, Washington, D.C., Requirements Analyst, November 2012 – July 2013. Elicited, clarified, and documented systems requirements and other sojware development lifecycle documentaFon, such as requirement and funcFonal specificaFons, data dicFonary, and administrator training guides. Maintained project schedules to idenFfy tasks and resources and added percentage of tasks completed. Reported metrics to show trends on applicaFon servers, databases, and change requests. Worked with sojware engineers to determine level of effort for requested change requests as part of change control board processes.

OPTIMAL SOLUTIONS & TECHNOLOGIES, DEPARTMENT OF HOMELAND SECURITY, Washington, D.C., Requirements Analyst, November 2011 – November 2012. Gathered requirements for a secure financial applicaFon for Department of Homeland Security (DHS). Adhered to DHS system processes and SDLC methodology. Facilitated meeFngs with customer to gather and clarify requirements. Acted as liaison between customer and development teams. Created system documentaFon such as funcFonal requirement documents (FRD), requirements traceability matrixes (RTM), and user acceptance plans (UAT). Acted as liaison between customer and development teams. Created job aids and other training documentaFon, using SnagIt. BAE SYSTEMS, STRATEGIC SYSTEMS PROGRAMS AT UNITED STATES NAVY, Washington, D.C., Systems Analyst IV, Requirements / Test Analyst, May 2008 - October 2011. Performed systems engineering support acFng as requirements / test analyst for $10 million secured financial web-based applicaFon (e2e REMIS) for US NAVY. Facilitated meeFngs with subject ma<er experts to gather Sylvia Jones, Page 4

requirements, design screens, and understand funcFonality of exisFng mainframe system e2e REMIS replaced. Evaluate informaFon gathered, reconcile conflicts, decompose high-level requirements into detail requirements, and develop soluFon ideas from requirements. Created System Requirements SpecificaFons, Use Cases, and Test Plans, using DOORS. Created traceability matrixes to ensure all requirements were tested and implemented. ENTERPRISE INFORMATION MANAGEMENT, DEPARTMENT OF THE ARMY, Alexandria, Virginia, Senior Requirements Analyst / Test Analyst, July 2006 - May 2008. Oversaw gathering requirements from headquarters department of army (HQDA) customers for acFon tracking system, which allowed army personnel to task, route, and search taskers behind army knowledge online portal. Led internal brainstorming sessions to support army personnel to improve acFon tracking system and elicit user requirements for creaFon of use case documentaFon. Acted as liaison between business units and IT development teams. Worked extensively in framework of raFonal unified process (RUP). Traced requirements, using Requisite Pro. THE COLLEGE BOARD, Reston, Virginia, Requirements Analyst II, December 2005 - May 2006. Managed creaFng use case models and use cases to allow high school students to view PSAT scores on collegeboard.com. Oversaw wriFng use cases for college board intranet. Demonstrated ability to define, analyze, and translate business requirements into acFvity diagrams, system use cases, and supplemental specificaFons. Tracked requirements, using RequisitePro, and created enhancement requests, using ClearQuest. Acted as liaison between business and IT, providing insight to each team of others needs and expectaFons. GEICO, Chevy Chase, Maryland, Senior ApplicaKons Analyst II, Internet Sales, December 2004 - December 2005. Managed analysis, gathering requirements and tesFng highly visible plan item that reconciled internet customers’ motor vehicle and claims reports when applying for insurance. Oversaw analysis, design, tesFng, and implementaFon system enhancements, bug fixes, and release coordinaFon for six-week releases deployed on website. Acted as liaison between technical staff and business unit managers. Managed creaFng system documentaFon such as process flow diagrams (using Visio 2003), sojware requirements specificaFons documents, and test plans. Communicated with mulFple customers, managers, and internal / external team members to meet organizaFonal goals and provide project status.

EDUCATION

NORTH CAROLINA AGRICULTURAL AND TECHNICAL STATE UNIVERSITY, Greensboro, North Carolina B.S., Computer Science

CERTIFICATIONS

• Cer5fied ScrumMaster (CSM)

• SAFe Advanced Scrum Master (SASM)

• Cer5fied Scrum Product Owner (CSPO)

• Agile Coaching (ICP-ACC)

• PMI Agile Cer5fied Prac55oner (PMI-ACP)

• Project Management Professional (PMP) – In progress TECHNICAL SKILLS

SoPware Development / CollaboraKon Tools: Agile (Kanban and Scrum), Atlassian Suite (Jira, BigPicture, and Confluence), GitHub Enterprise and Slack

Skills: Project and Program Management, Agile Methodologies and Management, Servant Leadership, Team Performance Management, ConFnuous Improvement, Lean Manufacturing, Scrum Master, Stakeholder Management, Risk Management, Cross- FuncFonal Leaderships, CommunicaFon, Team Building and Coaching Sylvia Jones, Page 5

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