Customer Service Business Operations

SHAWN A. JOHNSON

****************@*****.***

301-***-****

Silver Spring, MD 20906

PROFILE:

Highly organized and efficient business manager with a proven ability to multitask and prioritizing assignments effectively. Experienced in business operations, customer service, and management roles with a strong background in planning, organizing, leading, and controlling. Driven by complex problem-solving challenges, I leverage my expertise in computer science and mathematics to develop innovative solutions and optimize operations. Skilled in using office software, including spreadsheets and presentation tools, for effective data visualization and achieving EDUCATION: business goals.

Bachelor’s degree of Science in Business MARCH 2024 University of Phoenix.

General Management Professional Certificate (Undergraduate) NOVEMBER 2021 University of Phoenix

SKILLS & ABILITIES:

Project Management

Business Analysis

Research

Strategic Planning

Data Analysis

Problem Solving

Leadership and Teamwork

Proficient in [Software / tools relevant to your field, e.g., Microsoft office, SPSS, etc.]. RELEVANT EXPERIENCE:

Meeting Services Supervisor OCTOBER 2003 - MARCH 2018 Washington Convention Center Washington, DC

• Managed 11 to 30 Associates on certain events as well as client interactions, including planning meetings and conducting daily room checks, ensuring exceptional service delivery and client satisfaction.

• Promptly addressed event managers’ requests for client services, demonstrating agility and effectiveness in meeting for project scope time frame, and diverse needs.

• Collaborated with management to plan and delegate daily tasks, contributing to the development of long – term strategies to meet organizational goals.

• Supervised setup and removal of equipment and furniture for events, ensuring meticulous attention to detail and alignment with stakeholder preferences.

• Maintained efficient equipment storage and cleanliness standards, facilitating smooth operations and enhancing the overall client experience. RELEVANT EXPERIENCE:

Sales and Leasing Associate AUGUST 2018 - MARCH 2019 Ourisman Rockville Mazda Volkswagen, Rockville, MD

• Customer Service Excellence: Provided exceptional service by greeting clients, understanding needs, and offering tailored vehicle recommendations, resulting in a [15] % increase in satisfaction scores.

• Financing Expertise: Guided customers through financing, securing favorable terms, and upselling warranties, leading to a [10] % increase in warranty sales.

• Product Knowledge: Demonstrated expertise in explaining vehicle options, matching features to customer needs, and facilitating informed decisions.

• Record Management: Maintained accurate sales records, reviewed contracts, ensuing compliance and customer satisfaction.

• Relationship Building: Cultivated lasting client relationships through follow-ups and personalized service, driving repeat business and referrals. ADDITIONAL EXPERIENCE:

FedEx Grounds Gaithersburg, MD AUGUST/ 2019 - PRESENT Certified Driver

Safely operated delivery trucks, ensuring timely deliveries and maintaining an impeccable driving record.

• Training 3to 5 new hires once a year on Zebra software and truck computer systems, enhancing team efficiency.

• We utilized Zebra software for package tracking and route optimization improving workflows.

• Conducted safety briefings and ensured compliance with DOT regulations. ACTIVITIES and INTERESTS:

Making music beats, art, and travel.

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