Data Entry Customer Service

Nedra Cotton

Henderson, NV• 702-***-**** • *************@*****.*** •

PROFESSIONAL PROFILE

A self-starter and quick learner. Versatile skill set with experience in customer service (call center and forward facing), sales, written, and oral communication for ten years in both hospitality and healthcare industries, coupled with medical billing experience and insurance verification. Experienced in helping individuals with disabilities as well as developmental disabilities. Received awards for exceeding key performance indicators and perfect attendance record.

EDUCATION

Certificate, Medical Billing and Coding Graduated March 2019

Carrington College Las Vegas, NV

SKILLS & QUALIFICATIONS

Typing speed 40 wpm

Microsoft Outlook

Microsoft Word

Microsoft Excel

Salesforce

Slack

Microsoft PowerPoint

Basic accounting skills

Customer Service

Data entry

Epic

Working knowledge of ICD-10, CPT, HCPCS

Adherence to HIPAA privacy laws at all times

Relationship management

PROFESSIONAL EXPERIENCE

Patient Services Representative November 2021-August 2022

NYU Langone Health Las Vegas, NV

Ensured data entry accuracy by meticulously reviewing patient information for consistency and completeness.

Facilitated patient registration processes to streamline admissions and enhance the overall patient experience.

Coordinated appointment scheduling to optimize operational efficiency and minimize patient wait times.

Performed insurance verification to confirm coverage and eligibility, ensuring a seamless billing process.

Delivered exceptional customer service skills to address patient inquiries and resolve concerns promptly.

Managed medical records by maintaining confidentiality and ensuring compliance with regulatory standards.

Successfully adhering to key performance indicators.

Chat Representative April 2020-December 2020 ECE Consulting Henderson, NV

Executed accurate data entry tasks to maintain up-to-date and organized information records.

Provided exemplary customer support by addressing inquiries and resolving concerns efficiently.

Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.

Resolved issues promptly and effectively, ensuring customer satisfaction and loyalty.

Facilitated live chat assistance to deliver real-time support and enhance user experience.

Enhanced communication skills by interacting with diverse clients and fostering positive relationships.

Medical Receptionist November 2019-March 2020

St. Rose Integrative Medical Center Henderson, NV

Delivered exceptional customer service by addressing patient inquiries and resolving concerns promptly.

Coordinated patient scheduling efficiently to optimize appointment availability and reduce wait times.

Verified insurance coverage and benefits meticulously to ensure seamless billing and claims processing.

Managed front desk operations effectively, ensuring a welcoming environment and smooth administrative flow.

Handled multi-line phone systems proficiently, directing calls and providing relevant information to callers.

Organized and maintained medical records systematically to ensure easy access and adherence to privacy regulations.

Medical Billing Extern December 2018-March 2019

Primary Solutions Medical Billing

Las Vegas, NV

Executed accurate data entry processes to maintain up-to-date patient records and information.

Managed patient billing tasks to ensure timely and accurate invoicing and financial reporting.

Processed payment posting to reconcile patient accounts and track revenue flow.

Submitted insurance claims to secure reimbursements and effectively navigate the claims process.

Performed insurance verification to confirm coverage and eligibility before patient services.

Member Services Agent II August 2008-February 2016

Diamond Resorts International

Las Vegas, NV

Verification of ownership qualifications

All transactions were completed via inbound dialer, outbound dialer, face-to-face talk, and chat

Billing

Accounting

Executed accurate data entry tasks to maintain up-to-date records and improve information retrieval efficiency.

Provided exceptional customer support by addressing inquiries and resolving issues to enhance client satisfaction.

Explained complex policies clearly to clients ensuring understanding and adherence to company guidelines.

Facilitated effective client communication through timely updates and responsive interaction to build strong relationships.

Resolved various client issues efficiently by identifying root causes and implementing appropriate solutions.

Successful adherence to key performance indicators.

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