Program Manager Customer Service
Resume:
Peter Bentey
Hamilton, OH *****
*********@*****.***
Summary
Program Manager with expertise in optimizing customer experiences and enhancing operational efficiency. Successfully led order accuracy initiatives at Azelis Americas, resulting in a significant boost in customer satisfaction. Proficient in Microsoft Office and CRM systems, demonstrating a strong ability to resolve complex customer issues effectively. Aiming to leverage these skills to drive further improvements within a dynamic team environment. Skills
● Program management
● Accounting
● Microsoft Office
● Customer support
● Proofreading
● Word processing
● Dental Receptionist
● Quality Assurance
● Front Desk
● Sales
● Property management
● Dentrix
● Microsoft Excel
● Organizational skills
● Office experience
● Management
● Data entry
● Multi-task management
● Relationship building
● Call escalation
● Customer relationship management (CRM)
Customer Service Representative Azelis Americas
Springdale, OH
Feb 2022 - Current
● Provide pricing information as requested
● Resolve invoicing and delivery discrepancies with customers, enter and coordinate with the customer and logistics company for return orders
● As part of Customer Service, I enter all orders are entered accurately within a 24 hour period
● Follow up with our internal teams, external vendors, and logistics companies to track orders
● Ensure all issues with orders are resolved promptly
● Follow up on orders not shipped or picked up by customers
● Provide pricing information as requested
● Respond promptly to customer inquiries in regards to material availability and ship dates
● Handle and resolve customer complaints and escalating issues
● Work with Sales and customers on Credit holds due to unpaid invoices
● Maintain accurate customer information in the Chempax and D365
● Coordinate shipments from warehouses and drop shipments from affiliate locations as required
● Work with logistics companies to set up carriers for pickup from our warehouses Insurance Claims Adjuster Dentistry @ University Pointe West Chester, OH
Feb 2021 - Mar 2022
● In this position I was responsible for retrieving and inputting payments on all the electronic and physical checks that come into the office from several insurance companies on a daily basis
● Then determine based of what type of claim it is log it into the appropriate excel log for verification purposes
● If any issues do come up I follow up with both the patient and insurance companies to see what needs to be done to resolve the issue
● Some of my other duties are to answer phones, reply to emails, voicemails, text messages, check people in and out of their appointments and track the monthly goals for the office
● Processed insurance claims, managed phone communications, and scheduled client appointments.
Recreational Vehicle Financing and Insurance Broker D&G Dealer Services
Dec 2017 - Apr 2020
● Company Overview: that partners with independent RV dealerships in multiple states
● Reviewed RV Loan documentation for accuracy in accordance with a myriad of state and Financial Institution requirements
● Validated demographic information, financing structure, and completeness based on provided information
● Coordinated error correction process
● Acted as Point of Contact for dealership partners, customers, and insurance companies
● Tracked submission-to-closed cycle times and followed up on aging over 30 days
● Validated appropriate insurance coverage based on state and lender requirements
● Received recognition for accuracy and throughput
● That partners with independent RV dealerships in multiple states
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