Customer Service Field Supervisor
Resume:
Tyronza Mccline
Chicago, IL *****
**********@*****.***
Professional Summary
Hardworking and detail-oriented Security Field Supervisor with 15+ years of experience in security management, customer service, and leadership roles. Proficient in security systems, surveillance, and emergency response protocols. Proven track record in maintaining a safe and secure environment, providing excellent customer service, and supervising security personnel. Possess a strong background in security, with certifications in DOT and PERC Card. Skilled in conflict management, leadership, and organizational skills. And computer literacy.
Authorized to work in the US for any employer
Work Experience
Security Field Supervisor
Digby's Detective & Security Agency, Inc.-Chicago, IL November 2023 to Present
I performed A pre-trip and post vehicle inspections of the patrol vehicle daily. Maintaining a clean and safe driving experience.
Executing access control to ensure the safety of the CTA employees and third party vendors
• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or potential threats
• Patrolled assigned areas to ensure the safety and security of premises
• Performed regular inspections of doors, windows, and gates to identify and address any vulnerabilities or breaches in security
• Maintained accurate logs of all incidents, including thefts, accidents, and disturbances
• Responded quickly to emergency situations such as medical emergencies or fires, following established protocols for evacuation and assistance
• Implemented access control measures by checking identification cards and verifying credentials of individuals entering restricted areas.
• Provided excellent customer service by assisting visitors with directions, information inquiries, or other requests as needed
• Escorted employees or visitors to their destinations within the premises after hours or in high-security areas
• Assisted in training new security personnel on standard operating procedures and emergency response protocols
• Collaborated with colleagues to share information about potential risks or suspicious activities observed during shifts
• Conducted regular inspections of the premises to identify potential security vulnerabilities and implemented corrective measures
• Performed uniform inspections, .Provided guidance and support to security officers regarding job duties, conflict resolution techniques, and professional development opportunities
• Participated in regular meetings with upper management to provide updates on site security performance metrics and discuss improvement strategies Driver
CDT National Express-Chicago, IL
April 2023 to October 2023
• I transported senior citizens and passengers with disabilities to various of locations in and around Chicago. All while providing exceptional customer service in a safe, secure, and comfortable environment
• Maintained a clean driving record with zero accidents or traffic violations
• Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
• Completed daily pre-trip inspections according to DOT regulations
• Maintained a high level of professionalism while representing the company during interactions with customers
• Adapted quickly to changing road conditions or weather situations to maintain safe driving practices Security Guard (Unarmed)
Barbara A Sizemore Academy-Chicago, IL
August 2022 to March 2023
I patroled the inner and outer perimeters of the school grounds ensuring only authorized personnel and authorized visitors access to the school. I also monitor the 5th, 6th, 7th and 8th grade lunch periods daily. I report unusual or suspicious activity from students, staff and visitors. I Patrol all four floors of the school every hour. As well as all of the girls restrooms on every floor. I actively respond to incidents such as fights or other issues in the school that threatened the safety of the student, staff and guest utilizing safety with care. I am able to multitask in a fast-paced environment. I Monitor the students during arrival and dismissal. Ensuring safety while escorting them to and from their parents' vehicles. Provide supervision and safety during recess. Remove hostile unauthorized Personnel and visitors from the premises. Provide exceptional customer service skills to visitors, vendors, staff and students exiting and entering the school. Actively completed personal development, emergency response training courses to ensure the safety of the students and staff. Respond to emergency situations such as evacuations and participated in fire drills.
Security Site Supervisor
P4 Security Solutions-Downers Grove, IL
February 2005 to May 2022
Successfully supervising six to seven officers in A fast paced commercial office condominium building, both interpersonally and Via telephone.
Maintaining exceptional customer service to the patients, owners, tenants,clients and management staff. Operated and maintained management office when needed. Escorting and assisting senior citizens, disabled, and mental heath patience to and from the doctor offices.
Escorting and removing solicitors and unruly patients out of the building. Training three to four security and flex officers on-site specifics and building operations every other week. Successfully executed, emergency evacuation and fire drills. Maintained Access Control and multi-tasking in a fast-paced public work environment. Monitored, maintained and operated Communications equipment, freight elevator, work order system, CCTV monitors, Lobby vision, elevator entrapments, fire panel and alarm system.
• Maintained accurate records of all incidents, accidents, or violations that occurred on-site
• Collaborated with HR department in recruitment efforts by participating in interviews and evaluating candidates' suitability for the role
• Investigated any reported thefts or property damage incidents thoroughly by gathering evidence through interviews or surveillance footage analysis
• Maintained strong relationships with clients through regular communication meetings addressing their concerns proactively
• Conducted regular safety drills to ensure all personnel are familiar with emergency procedures and evacuation routes
Housekeeping
Talina Cleaning service-Chicago, IL
February 2013 to April 2015
I was responsible for thoroughly cleaning studios, 1 and 2 bedroom condos twice a week. I would also assist the clients with special event set ups, move ins and move outs. I also assisted with laundry when requested.
Security Lead Officer/ security officer
Titan Security Services Inc.-Chicago, IL
August 2001 to July 2004
Successfully secured commercial Office Buildings in the downtown Chicago area. Responsible for professionally interacting with customers and employees both interpersonally and Via telephone in fast-paced environments.
Monitored and maintained Communications equipment, CCTV systems, command center, Lobby vision, acknowledged and reset fire panels and various alarm systems. Successfully executed emergency evacuation and fire drills annually. Cashier/Customer Service
47th Street currency exchange-Chicago, IL
May 2001 to February 2002
Servicing hundreds of customers on A weekly basis. Entrusted with handling large sums of monies daily. Responsible for balancing bank receipt, account, and cashing checks. Successfully balance cash drawers and entering bill payments to various companies. Unarmed Security Guard
Wells Fargo Guard Services-Chicago, IL
April 1999 to November 2001
Displayed exceptional customer service to hundreds of CTA passengers. Secured CTA train stations throughout the south side of Chicago. Responsible for monitoring and securing CTA equipment and various properties in fast-paced environments. Successfully secured commercial Office Buildings in downtown Chicago.
Education
GED
Kenwood Oakwood Community organization - Chicago, IL November 1997 to April 1998
Skills
• Customer service
• Microsoft Excel
• Organizational Skills
• Guest services
• Communication skills
• Security
• Phone Etiquette
• Security System Experience
• Computer skills
• Computer literacy
• Supervising Experience
• Payroll
• CCTV
• Interviewing
• English
• Front desk
• Writing Skills
• Microsoft Word
• Management
• Conflict Management
• Freight Experience
• Leadership
• Delivery driver experience
• Basic math
• Behavioral health
• Office Management
• Surveillance
• Cash Handling
• Driving
Awards
Employee of the year
September 2018
I was awarded employee of the year for assisting with the capture of a thief. Employee of the month
May 2016
For exceptional job performance
Employee of the month
October 2015
Exceptional job performance
Certifications and Licenses
Driver's License
PERC Card
May 2024 to May 2027
DOT
April 2023 to April 2025
I am physically fit and qualified.
Under the federal motor carriers safety regulations. Certification of completion of 20 hour basic training
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