Customer Service Project Management

Grace Michelle Nishimura Jagopa-as

Jersey City, NJ, 07305 551-***-**** ********.*@*****.*** www.linkedin.com/in/grace-jagopaas-6a4051213

EDUCATION

New Jersey City University Jersey City, NJ

Bachelor of Science in Hospitality Management Expected May 2025

RELEVANT COURSEWORK

Business Field Study Operations and Project Management Event & Meeting Planning Hospitality Management Customer Relationship Marketing Service Management Management Accounting

WORK EXPERIENCE

Academy of Excellence Preschool Jersey City, NJ

Teacher Assistant June 2021 - Present

Assisted in creating a structured and positive learning environment, ensuring all activities were organized efficiently.

Assisted in fostering a structured and welcoming learning environment, ensuring that all students felt supported and valued.

Maintained open and effective communication with parents and staff, addressing inquiries and concerns promptly and professionally.

Collaborated with other teachers and staff to plan and set up classroom environments and special events, enhancing the overall educational experience for students and parents.

Communicated effectively with parents and guardians, providing regular updates on student progress and classroom activities, ensuring clear and timely information sharing.

Provided attentive support to parents and students, ensuring their needs were met and enhancing their overall experience with the school.

Offered regular updates on class activities and student progress, fostering trust and collaboration with parents.

99 Ranch Market Jersey City, NJ

Customer Service and Cashier August 2018 – April 2021

Provided excellent customer service by greeting customers, addressing inquiries, and ensuring a welcoming environment.

Handled cash and processed transactions efficiently demonstrating reliability and attention to detail.

Assisted in setting up promotional displays and events, working with the team to enhance store appearance and customer engagement.

Collaborated with team members to resolve customer complaints.

VOLUNTEER EXPERIENCE

New Balance Expo Event Jacob Javits Convention Center, New York, NY

Volunteer, Dressing Room Support October 31 - November 2, 2024

Assisted with dressing room operations, helping attendees navigate the fitting area and maintaining an organized space.

Enhanced customer service skills by answering questions and assisting customers with their needs.

Demonstrated adaptability and problem-solving by managing unexpected situations in a high-traffic environment.

Collaborated effectively with the event team, contributing to a seamless experience for attendees.

CERTIFICATES

Wedding and Event Planning Certificate Completed September 2024

Learned to create unique themes and design concepts tailored to clients’ visions.

Gained knowledge of managing event budgets, including cost estimation and allocation.

Developed skills in researching and selecting vendors for various event services.

Acquired the ability to create detailed timelines for event planning and execution.

Understood the importance of building strong relationships with clients to provide exceptional customer service.

Gained insights into logistics involved in event planning, including venue selection and on-site management.

Understood the significance of collaborating with diverse teams to ensure successful event execution.

Food Protection Certificate – NYC (FPC #: 24-23908OL) December 2024 – Present

Gained knowledge in safe food handling practices to prevent foodborne illnesses.

Developed an understanding of personal hygiene practices necessary for food safety.

Gained knowledge in effective cleaning and sanitizing methods for kitchen equipment and surfaces.

Gained insights into the importance of maintaining accurate records related to food safety practices.

Moreton Bay Regional Council Careers in Tourism: Event Operations Job Simulation on Forage October 2024

Completed a job simulation that enabled me to explore what it's like to work in event operations in the tourism industry.

Learned how to structure effective communications.

Gained an understanding of the purpose of a Run Sheet and how to develop one.

SKILLS

Technical Skills: Time Management, Organizational Skills, Customer Service, Written and Verbal Communication, Problem-Solving, Detail-Oriented, Adaptability, Cash Handling, Point-of-Sale Systems, Interpersonal Communication, Collaboration.

Tools: WordPress, Squarespace, Canva

Languages: Japanese, Korean, Tagalog

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