Employee Relations Human Resources

LINDA AVILA, SPHR, SHRM-SCP

San Antonio, TX 210-***-**** ************@*********.***

HUMAN RESOURCE PROFESSIONAL

Highly motivated professional with demonstrated success across a range of industries. Adept in Human Resource practices including organizational development, employee relations & diversity, create & revise job descriptions, workforce planning, training, benefits, compensation, and recruiting. Solid knowledge of HRIS programs to include ACA reporting, employee leaves, and payroll. Disciplined and flexible problem-solving approach that balances business goals with employee needs. Recognized for outstanding customer service and inter-department collaborations. PROFICIENCIES

PROFESSIONAL EXPERIENCE

Neighborhood Defender Service of Texas, Public Defense Legal Practice San Antonio, TX Human Resources Manager, 12/2021 – Present

• Plan, lead, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support HR compliance and strategy needs.

• Document job descriptions for all positions, interviewing department heads as necessary to create thorough and accurate descriptions.

• Responsible for communication with Directors, Managers, Supervisors and Staff.

• Ensure legal compliance of state and federal regulations and applicable employment laws.

• Collaborate with leadership to understand goals and strategy related to staffing, recruiting and retention.

• Provide onboarding that highlights the company’s values and enhances its image for new employees.

• Process bi-weekly payroll using ADP Workforce Now; Develop and create quarterly financial statements for CEO to determine cost and expenses for grant reporting.

• Lead supervisors with conflict resolution, disciplinary actions, and performance management.

• Development and implementation and follow-up of Open Enrollments and Employee Engagement Surveys.

• Inform Leadership Team of development of process, employee issues, financials, and logistics of facilities.

• Collective bargaining, grievance processes, working with the Union for renewals of contracts.

• Manage 3 direct reports: Receptionist and HR Assistants. Bakkavor, USA, Food Manufacturing San Antonio, TX

Human Resource Business Partner, 03/2021 – 12/2021

• Manage and resolve complex employee relations issues. Conduct effective, thorough, and objective assessments.

• Recruiting for skilled labor and salaried positions using Indeed, LinkedIn, Work in Texas, and Trade Schools.

• Provide day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions).

• Training classes on harassment, work ethic, processing terminations and performance improvement plans and managerial skills.

• Resolve complex employee investigations, address grievances, and conduct Unemployment hearings. Also, process terminations and suspensions with supervisors.

• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

• Manage HR Assistant and two (2) HR Generalist positions with standard high-quality work, learning meetings and HR training. iCIMS

SAGE

BirdDog HR

Payroll Tax Filing

401(k) Administration

EASE Program

Vista

Paycor Payroll & Perform Time

JD Edwards

ADP Vantage

ADP Workforce Now

Payroll Processing

Fluent in Spanish

(read, write, speak)

PeopleSoft

MS Excel, Word, Power

Point, and Outlook

UltiPro

Benefits Administration/OE

PTO and Leave Management

Safety and Workers Compensation

Management Partnership/Coaching

Wellness Events

Strategic Workforce Planning

Heldenfels Enterprises, Inc., Precast Concrete Manufacturing San Marcos, TX Human Resource/Payroll Manager, 04/2020 – 03/2021

• Process weekly payroll using ADP Workforce Now, which includes verifying timecards, entering manual timecards, and proofing codes for timecards also enter employee payroll deductions for benefits and court ordered garnishments.

• Design and implement HR initiatives which support business objectives, ensuring workforce alignment with company goals.

• On boarding of new-hires to include drug screening, background check, safety-training class, E-Verify, and Texas Attorney General Registration.

• Administrator of benefits: Medical, Dental, Vision, Supplemental, 401(k), Profit Sharing, Workers Comp, FMLA, Leave of Absence and Driver License checks.

• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

• Manage HR Assistant, HR Coordinator and Asst. HR Manager positions with standard high-quality work, learning meetings and HR training.

Curran Contracting, Road/Highway Construction San Antonio, TX Human Resource/Payroll Manager, 03/2019 – 03/2020

• Process weekly payroll using ADP Workforce Now. Enter employee payroll deductions.

• Recruiting for skilled labor and salaried positions using Indeed, LinkedIn, Work in Texas, and Trade Schools.

• On boarding of new-hires to include drug screening, background check, safety training class, E-Verify, Texas Attorney General Registration, and Work Opportunity registration.

• Administrator of benefits: Medical, Dental, Vision, 401(k), Profit Sharing, Workers Comp, FMLA, and Leave of Absence.

• Resolve complex employee investigations and address grievances. Process terminations and suspensions with supervisors. Employment Management Services, a PEO owned by Franklin Companies (Contract) San Antonio, TX Human Resource Generalist, 01/2018 – 02/2019

• Manage company leave policy to include FMLA and medical leave. Provide employees with documentation for every type of leave.

• Successfully completed open enrollment for 2018-19, which included 15 campuses and 600 employees.

• Trained and supervised Benefits Specialist and HR Specialist in implementation of new HRIS system ADP Vantage.

• Streamlined processing, maximized efficiency, and ensured accuracy of payroll and benefits reconciliations.

• Coached managers in the process of evaluating employees, setting goals, and conducting objective performance reviews.

• Create/revise job descriptions, policies, handbook, procedures, standard operating procedures and recruiting process. Toyotetsu Texas, Inc. a subsidiary of Toyota (Contract) San Antonio, TX Human Resource Specialist, 10/2016 – 12/2017

• Responsible for functional areas of department development, recruiting, HRIS entries, employee relations, and benefits reconciliation.

• HRIS entries for new hires, training, benefits, terminations, and orientation. Trained employees on BSwift, new benefits system.

• Full charge of FMLA, medical leave and personal leave for all employees. Complete tracking of leaves through HRIS system and complete checklist of documentation required.

• Directed 2-day weekly new hire orientation/training: Day one – introduction to company and policies; Day two - Benefits.

• Coached managers on the process of succession planning by evaluating the readiness of the team members for promotion and assessing skill gaps in department.

• Conducted team member counseling/disciplinary action including suspension meetings, terminations, and unemployment fact-findings. Rush Enterprises, Commercial Trucking Industry New Braunfels, TX Benefits Administrator, 08/2015 – 09/2016

• Key contact for employee’s enrollment, explication, and implementation of current benefits for the Northeast US region which consist of Illinois, Indiana, Kentucky, Maryland, Missouri, New York, Ohio, Pennsylvania, Tennessee, Virginia, Wisconsin, and West Virginia.

• Administered open enrollment for assigned region. Assisted with electronic enrollment and waivers for 400 employees.

• Compiled all documents for FMLA and/or company leave of absence with employees, supervisors, and managers.

• Part of the implementation of benefits team for new HRIS system. Input and reports for items necessary for the new system. Morningside Ministries, a nonprofit Senior Living Community San Antonio, TX Recruiter, 02/2014 – 07/2015

• Implemented new recruitment strategy – screening, testing, and interviewing of candidates before setting up an interview with the hiring managers. Recruited for nursing, clerical, food service, technical, administrative and management positions.

• Directed a bi-weekly meeting with management to discuss traits and skills needed to fill vacant positions.

• Part of implementation team for new HRIS system. Recruiting and on boarding for the new system. Hilton San Antonio Airport, a Hospitality Hotel operated by Hilton San Antonio, TX Human Resource Manager, 05/2006 – 02/2014

• Conducted recruiting, new hire on-boarding, terminations, exit interviews and benefits with staff in both English and Spanish.

• Processed bi-weekly payroll for 200 employees; includes timesheet audits, PTO, vacation, Federal taxes, and benefit deductions.

• Processed payroll in UltiPro system.

• Directed training to be compliant with Hilton Values for all hotels.

• Conducted inclusive investigation of any employee allegations with results and determination of employees’ actions.

• Maintained employee benefits to include medical, dental, vision and various supplemental coverages. Education & Certifications:

Concordia University HR Certification Institute

Bachelor’s Degree – May 2013 Senior Professional in Human Resources Certification Human Resource Management--Related casework: Received April 2024 Employment Law, Compensation and Benefits,

Recruitment and Staffing, Employer Compliance SHRM Certification Senior Certified Professional Certification

Received April 2024

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