Sales Assistant Customer Service
Resume:
Eugene Makukwani
Personal details
Name
Eugene Makukwani
Email address
eugenemakukwani19@gmail.
com
Phone number
Address
NRC No. 558206/10/1
Date of birth
August 13, 1998
Driver's license
Driver's Licence Class B
Gender
Male
Nationality
Zambian
Civil status
Married
Religion
Christianity
Soft Skills
Familiarity with sales
automation tools to streamline
outreach and follow-up
Profile
As a dedicated professional currently pursuing a degree in Purchasing and Supply, I bring hands-on experience as a sales representative to effectively bridge theory and practice. My expertise lies in clear, persuasive communication with clients and a deep understanding of the products or services I represent, allowing me to demonstrate their value effectively. I am skilled in using sales automation tools to streamline outreach and follow-up processes, enhancing customer engagement. I am committed to leveraging these strengths to drive success and deliver value in every professional endeavor. Languages
English
Nyanja
Bemba
Lozi
Achievements
Surpassed annual sales quota by generating revenue for the company. Acquired new clients in a single quarter, growing the customer base. Reduced perishable product waste through improved stock rotation and better forecasting of demand.
Increased inventory turnover rate through more accurate demand planning and improved stock monitoring.
Decreased customer complaints related to product quality by instituting more stringent quality control checks.
Completed the year-end financial close two weeks ahead of schedule, ensuring timely filing of reports and tax returns. Professional Experience
Sales representative 2021 - Present
Epic Foods
Duties
Identify potential customers through various channels such as cold calling, networking, referrals, social media, and industry events. Qualify leads to determine the likelihood of converting them into customers. Research market trends and competitor offerings to identify new sales opportunities.
Understand the product/service offerings in-depth and stay up-to-date on processes.
Deep understanding of the
products or services being sold
to effectively demonstrate their
value.
Clear, persuasive
communication with clients,
whether in person, over the
phone, or via email.
Follow all traffic rule and never
been in an accident
Ability to address issues
related to inventory, quality, or
logistical challenges quickly
and effectively.
Balancing multiple tasks such
as supervising the team,
monitoring inventory, and
ensuring quality control.
Ensuring accuracy in financial
reporting, budgeting, and
compliance with regulations.
Hard Skills
Ability to create and deliver
effective sales presentations or
product demonstrations that
clearly communicate the
product's value to potential
customers
The ability to use data and
historical sales performance to
predict future sales trends and
quotas.
Experience with stock rotation
systems like FIFO (First In,
First Out) to minimize waste.
Deep knowledge of food safety
standards (e.g., HACCP, FDA,
USDA guidelines) and the
ability to apply them in daily
operations.
new features or updates.
Negotiate pricing, terms, and contracts with potential clients to close deals. Perishable Supervisor Jan 2017 - 2020
Choppies Matero
Duties
Oversee the tracking and monitoring of perishable stock, ensuring that products are rotated and properly labeled according to FIFO (First In, First Out) or other applicable systems.
Ensure that all perishable products are stored under the correct conditions
(temperature, humidity, etc.) to maintain freshness and prevent spoilage. Inspect perishable products regularly for signs of spoilage, contamination, or damage.
Monitor product waste due to spoilage, damage, or expiration, and develop strategies to minimize waste.
Maintain records of perishable goods inventory, including stock levels, usage rates, and spoilage reports.
Ensure that all employees follow proper sanitation practices to prevent cross-contamination and maintain a clean working environment. Controller 2012 - 2015
Agricultural and Commercial Show Society of Zambia Duties
Prepare and oversee the preparation of financial statements (balance sheets, income statements, cash flow statements).
Analyze financial data to assess the company's financial health and provide insights to management.
Establish and maintain internal controls to safeguard company assets, ensure proper accounting procedures, and mitigate risks of fraud. Ensure compliance with relevant financial regulations and tax laws (e.g., federal, state, and international tax rules).
Manage relationships with external auditors and tax advisors to minimize tax liabilities and ensure correct filing.
Professional Education
Pursuing Degree in Purchasing and Supply 2019
Oak University
Driver's Licence Class B 2018
Central Driving School
School Education
Grade Seven Certificate 2003
Kanyama Primary School
Grade Nine Certificate 2012 - 2013
Chitanda Basic School
Understanding of supply chain
management principles related
to perishable goods, including
shipping, receiving, and
managing perishable inventory.
Hobbies
Playing and watching
football
Watching movies and
listening to music
Reading Christian books
and other books
Chatting with friends
Strengths
Motivated by targets and committed to meeting or exceeding sales goals. Strong focus on achieving results and driving revenue growth for the business.
Ability to stay calm under pressure, especially when dealing with unexpected challenges (e.g., equipment failures, customer complaints). Demonstrating integrity in dealing with both internal teams and external stakeholders.
A growth mindset, always looking for ways to enhance processes, improve team performance, and reduce waste or inefficiencies. References
Mr Martin Mwape, Store Manager
Choppies Matero
Mr. Cylus Mfula Director
Agricultural And Commercial Show Society of Zambia
Ms. lucky v, Human Resource Manager
Choppies Supermarket Zambia
Mr. Webby Akatama - Pastor in-Charge
Jesus Anointed Ministries
Mrs. Kalyondo
Chunga High School Board
Ms. Esther Banda - H.O.D, Department of business studies Oak University
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