General Warehouse Information System

Location:

Posted:

March 25, 2025

Terrence Morgan *.***********@*****.***

Education

Cameron University – Lawton, OK

Bachelor of Science

Major – Computer Information System

Work Experience

Amazon Dec 2020 – Dec 2023

Pick / Pack Associate / Trainer

Duties Included

~ General Warehouse

~ Picking / Packing Items

~ Stocking supplies

~ Training and cross training new hires and seasoned employees

Work Experience

Sprint/United Management Co. Apr 1998 – Aug 2017

Executive Services Analyst

Duties included

~ Examining and resolving highly escalated issues via

executive escalation or escalations via

agencies such as the FCC, BBB, AGO, PUC, etc.

~ In depth research of customers' issues

~ Troubleshooting technical and application issues

~ Contacting customers for resolution.

~ Identifying and capturing the root cause for reporting

purposes.

~ Written responses of resolution to the reporting agency.

~ Provided feedback to the company executives.

~ Collaborating with colleagues for process improvements.

~ Maintaining applicable spreadsheets.

~ Maintained timesheet via Peoplesoft.

Skills

~ Excellent communication

~ Excellent analytical

~ Innovative

~ Great written and verbal

~ Efficient with Microsoft Office

~ Flexible

~ Team player