Human Resources Resource

CONSTANCE LUCKEY

HUMAN RESOURCES SPECIALIST AND ADMINISTRATIVE OFFICER/ASSISTANT

**** ******* ****** **, *******, GA 30331 404-***-**** ************@*****.*** PROFESSIONAL SUMMARY

Detail and performance-oriented professional with experience supporting the organizational operation and overseeing human resource functions to streamline onboarding and foster top-performing talent recruitment. Adept at managing office administration and coordinating with organizations' management and department heads to review organizational processes and boost operational procedures to drive efficiency. Proficient in supporting executives and management to promote fluidity in administrative processes. Dedicated to coordinating cross-functionally with staff members and management and facilitating inclusive culture in the workplace to drive productivity. CORE SKILLS AND COMPETENCES

• Excellent communication skills in transmitting information and interacting with employees, colleagues, external partners, and management.

• Exceptional leadership skills in directing operational activities, supervising tasks, evaluating staff performance, and guiding employees to facilitate workplace effectiveness and boost team productivity.

• Possesses the ability to develop and implement HR policies and procedures, enforce compliance with legal regulations, negotiate with employees, management, or vendors, and provide administrative support to teams.

• Strong organizational and management skills in coordinating events, maintaining office supplies inventory, optimizing cost efficiency, and managing onboarding activities, multiple tasks, and deadlines.

• Demonstrated interpersonal skills in building positive relationships with employees, management, and stakeholders and collaborating with cross-functional teams to create a healthy work environment.

• Outstanding analytical and problem-solving skills for investigating situations, identifying issues, and developing effective solutions, coupled with paying attention to detail and maintaining confidentiality in handling sensitive data. HUMAN RESOURCE ACHIEVEMENTS (TRAINING)

• Evaluated organizations' onboarding process and modified the new-hire orientation program to include HR information, agency policy, and company resources.

• Reviewed National Park Service (NPS) and National Credit Union Administration (NCUA) training sessions to determine upgrade requirements and facilitate recruitment of top talents to drive business objectives.

• Orchestrated and executed programs and policies in various training areas, including ethics, compensation, payroll, benefits, incentives, vacancy announcements, and new-employee orientation.

• Remodeled training program for the new hires for the Credit Union Examiners and restructured procedures of the Credit Union Administration, Regional III, Atlanta, GA office. PROFESSIONAL EXPERIENCE

ADMINISTRATIVE OFFICER JANUARY 2016 - JANUARY 2023 Federal Aviation Administration

• Harmonized documents and files and executed data entry tasks, including compiling lead lists, transcribing audio recordings, preparing payroll information, and organizing research notes.

• Formulated and supervised budgets, utilized statement invoices, monitored incomes, and examined trends, industry- suitable approaches, and generally available information to prepare reports for comparative analysis.

• Compiled lead lists and meeting minutes, transcribed audio recordings, managed payroll information, and organized research notes.

• Oversaw team calendars, canceled scheduling conflicts, and ensured client meeting punctuality while developing itineraries and reserving accommodations and rental cars to streamline processes.

• Converted data and content into comprehensive reports and presentation slides, coordinated video uploads, and addressed negative reviews while updating the account profile.

• Managed email correspondence, conducted follow-ups, customized inbox organization according to client preferences, maintained electronic filing systems, and promptly communicated essential information to clients.

• Harmonized documents and files and executed data entry tasks, including compiling lead lists, transcribing audio recordings, preparing payroll information, and organizing research notes. MANAGEMENT AND PROGRAM ANALYST JANUARY 2016 - JANUARY 2016 Terminal Federal Aviation Administration College Park, GA

• Recruited, trained, supervised employees, and interviewed job prospects to evaluate their capabilities and compatibility with the company’s culture.

• Generated reports on employing tendencies and statistics to inform managerial decision-making while conducting departure interviews with departing employees to identify contributing factors to their decisions.

• Reviewed resumes and conducted reference checks on potential hires to confirm proper procedures while negotiating benefits and allocating compensation plans for the organization.

• Performed staff evaluations, prepared employee performance reviews, and assisted supervisors in crafting performance improvement plans for underperforming employees to facilitate workplace efficiency.

• Developed budgets for staffing levels and addressed other human resources needs for various departments within the organization.

MANAGEMENT AND PROGRAM ANALYST JUNE 2015 - JANUARY 2016 Federal Aviation Administration

• Functioned as a fund certifier for installation and terminal groups within the management and program scope.

• Leveraged financial systems, including REGIS, PRISM, DELPHI, E-2, and US bank, to generate and modify purchase requisitions.

• Facilitated training sessions on PRISM/Requisitions for colleagues, providing valuable assistance in management and program-related tasks.

• Administered certified credit card funds, oversaw travel arrangements, tracked overtime expenses, and managed Facilities and Equipment budgets across multiple Engineering Groups.

• Participated in developing and implementing project JONs, employing Delphi and CWP to ensure the successful execution and delivery of tasks.

MANAGEMENT AND PROGRAM ASSISTANT - FV-E AUGUST 2007 - JUNE 2015 Federal Aviation Administration College Park, GA 30337

• Coordinated and trained new employees hired into Terminal Engineering and designed requisitions plans for Modification and Delivery Orders totaling $3.5 million.

• Conducted research using DELPHI for accuracy in data and maintained correctness in the construction of accounting strings used in each project.

• Cuffed travel authorizations and vouchers for 30-35 engineers and managerial employees in the cost center, totaling over 200k annually in REGIS.

• Reassigned transactions for 30+ engineers in the field and office from purchase cards and verified the reconciliation of overtime records and overtime reports pulled from CASTLE.

• Designed PCPS for various office supplies and equipment, funded certified purchases in PCPS, and submitted them through PCPS for approval.

• Updated managers of any discrepancies/deficiencies in the budget, property, and T&A's purchases, and omissions were noted, recorded, and checked for accuracy.

MANAGEMENT AND PROGRAM ASSISTANT - FV-E AUGUST 2007 - JANUARY 2015 Federal Aviation Administration College Park, GA

• Developed Excel spreadsheets and Regis reports, overseeing project monitoring, data collection, budgeting, accounting, and auditing.

• Leveraged acquisition systems and analytical software tools and adeptly managed tables and spreadsheets to support program management, serving as an SME on new or proposed policy changes.

• Offered customer guidance and support in managing and implementing programs, ensuring effective coordination and facilitation of administrative tasks to enhance overall efficiency.

• Procured furniture for a Florida TRACON, showcasing procurement expertise and enhancing organizational infrastructure management.

• Orchestrated the procurement of necessary supplies utilizing the SAVES Program for project-related requirements. MANAGEMENT AND PROGRAMS OF OPERATION (MAO) AUGUST 2007 - AUGUST 2008 National Credit Union Administration

• Formulated SF-52s and SF-50s in FPPS systems and supported managers with hiring, terminating, and staffing decisions.

• Coordinated dispatching the new employee congratulatory letters, completing the SF-85P Questionnaire for Public Trust Positions, and sending fingerprint cards to the Central Office OF-306, FEHB Election, FEGLI, FERS, and unpaid compensation.

• Managed the non-credit union examiners' bank cards, TSP election, declaration of federal employment, I-9, emergency contact, tax forms, emergency contact information, and direct deposits.

• Developed reports on hiring trends and statistics to help hiring managers make informed decisions while sourcing for the best candidate.

• Conducted interview sessions for selection, assessment of qualifications, and compatibility of the best candidates with the organization’s culture.

EXPERTISE

• Human Resources Management

• Administrative Support

• Payroll Management

• Recruitment & Retention

• Employee Relations &

Engagement

• Performance Review & Promotion

• Employee Training &

Development

• Budget Planning & Management

• Inventory Control

• File Documentation & Storage

• Schedule/Calendar Management

• Correspondence Management

• Database/Record Management

• Conflict/Issue Resolution

• Process Improvement

EDUCATION

MASTERS IN HUMAN RESOURCE MANAGEMENT

Keller Graduate School of Business

GPA - 3.5/4.0

2005

BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION

DeVry University

GPA - 3.2/4.0

2001

TECHNICAL SKILLS

• Microsoft Office Suites

• Search Engine Optimization (SEO)

• Basic Text and Code Editing

• HTML and CSS

• Content Management Systems

• Financial Systems - REGIS, PRISM, DELPHI, E-2 and US Bank

• Corporate Work Plan (CWP)

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