Customer Service Representative
Resume:
ANGIE BAILEY
Biloxi, MS *****
************@*****.***
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.
Work Experience
Customer Service Representative
Solutran-Dallas-Fort Worth, TX
November 2023 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
• Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
• Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Visa Travel Concierge
Qualfon-Remote
April 2023 to November 2024
• Assist guests with travel plans, such as making reservations, arranging transportation, and coordinating flights
• Meet all KPI metrics for emails in a timely manner
• Provide information about local attractions, restaurants, shopping, and nightlife Skills
• Adaptability
• Guest Services
• Appointment scheduling
• Customer support
• Attention to detail
• Microsoft Outlook
• Flexibility
• Time management
• Communication skills
Contact this candidate