Community Manager Property Management
Resume:
Rhonda A. Navarro, CAPS, CAM
Austin, Texas 78748
*************@*****.***
** ***** ** ********** ********** in management, operations, training, marketing, and resident/associate relations.
Community Manager – Mosaic at Mueller 10/2024 – Present
Knightvest Residential
Key Responsibilities:
Oversee leasing and operational functions to ensure the community operates efficiently and meets performance goals.
Interview, hire, and train staff; delegate responsibilities, evaluate performance, prepare work schedules, and mediate conflicts.
Serve as a mentor for new recruits, providing guidance, training, and ongoing support.
Provide detailed weekly updates and reports to the direct supervisor on community performance and operational strategies.
Achieve and maintain budgeted occupancy through targeted leasing initiatives and resident engagement efforts.
Develop and implement property-wide communications to keep residents informed about events, updates, and community news.
Operations Manager – Bonner Carrington 08/2023 – 05/2024
Regional Operations Specialist 01/2020 – 08/2023
Human Resources Specialist 09/2019 – 01/2020
Key Responsibilities:
Oversee and manage the organization's operational functions to ensure efficiency and effectiveness.
Interview, hire, and train staff; delegate responsibilities, evaluate performance, prepare work schedules, mediate conflicts, and oversee employee onboarding and offboarding processes.
Handle all customer care calls with a focus on enhancing customer experience, satisfaction, and problem-solving.
Provide detailed weekly and monthly updates and reports to the direct supervisor.
Develop and implement company-wide communications and updates to ensure transparency and engagement.
Manage system software to support operational and business needs effectively.
Community Manager – Bell Austin Southwest 04/2017 – 04/2019
Bell Partners, Inc.
Key Responsibilities:
Manage leasing and operations functions of the community to ensure smooth day-to-day operations.
Interview, hire, and train staff; delegate responsibilities, evaluate performance, prepare work schedules, and mediate conflicts.
Serve as a community mentor, providing guidance and support to new hires.
Provide weekly updates and reports to the direct supervisor on key performance metrics.
Achieve and maintain budgeted occupancy levels through effective leasing strategies.
Develop property-wide communications featuring events and news relevant to the apartment community.
Implement targeted strategies to drive leasing activity and enhance resident engagement.
Community Director – Arbors of Wells Branch 05/2010 – 02/2017
Milestone Management
Key Responsibilities:
Oversee leasing and operational functions to ensure the community runs efficiently.
Interview, hire, and train staff; delegate responsibilities, evaluate performance, prepare work schedules, and mediate conflicts.
Serve as a mentor for new hires, providing guidance and support.
Provide weekly updates and reports to the direct supervisor on community performance and operations.
Achieve and maintain budgeted occupancy through strategic leasing efforts.
Develop and implement property-wide communications highlighting events and news impacting the apartment community.
Community Manager – La Frontera Square –New Construction 05/2009 – 04/2010
North American Properties
Key Responsibilities:
Manage leasing and operations for a new construction lease-up community, ensuring a successful launch and stabilization.
Interview, hire, and train staff; delegate responsibilities, evaluate performance, prepare work schedules, and mediate conflicts.
Oversee and implement local marketing strategies to drive leasing activity and ensure community stabilization.
Provide detailed weekly updates and reports to the direct supervisor on leasing progress and operational performance.
Achieve and maintain budgeted occupancy through strategic planning and execution.
Community Manager – CWS Apartment Homes, LLC 10/2005 – 05/2009
Key Accomplishments & Responsibilities:
Oversaw operations, budgeting, and marketing to drive efficiency and profitability.
Successfully reduced expenses ahead of projections, optimizing financial performance.
Established the property as a company-wide staff training center, enhancing team development.
Developed and implemented a successful resident retention program to improve tenant satisfaction and lease renewals.
Designed and executed an effective business-to-business outside marketing campaign to increase brand awareness and occupancy.
Experienced in client and lender reporting, ensuring transparency and compliance.
SKILLS
Yardi, Onesite, MRI, LRO Pricing Matrix, Yieldstar, Proficient in Microsoft Excel, and Word
EDUCATION: 2022 RealPage, Inc.
RealPage System Administration
2016 Austin Apartment Association
Leadership Lyceum
2016 National Apartment Association/Austin Apartment Association
Certified Apartment Portfolio Supervisor
2000 National Apartment Association/Austin Apartment Association
Certified Apartment Manager
1989 Calhoun High School Port Lavaca, Texas
Diploma – Advanced Graduate
Awards: 2014 Property of the Year – Under 300 Units – Austin Apartment Association
2015 Property of the Year – Under 300 Units – Austin Apartment Association
2021 Service Excellence Award – Bonner Carrington
2022 Courage in Adversity Award - Bonner Carrington
Relevant Accomplishments: 2022 Service Excellence Award – Nominee – Bonner Carrington
2022 Mentoring Excellence Award – Nominee – Bonner Carrington
2022 Dedicated Service Award – Nominee – Bonner Carrington
2015 Property Manager of the Year Nominee – Austin
Apartment Association
2014 Office Professional of the Year Nominee – Milestone Management
2012 Property Manager of the Year Nominee – Austin
Apartment Association
2011 Property Manager of the Year Nominee – Austin
Apartment Association
References: Available Upon Request
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