Strong and decisive operations and customer service leader with excell

Chris Roland

Thibodaux, LA ***** 337-***-**** *****.**********@*****.***

PERSONAL STATEMENT

Strong and decisive operations

and customer service leader

with excellent analytical,

WORK EXPERIENCE

11/2022 to 07/2024 Branch Manager Louisiana

Lennox Lafayette, LA

11/2020 to 11/2022 Regional Sales Manager

Pipeline Solutions & Equipment Church Point, LA

03/2020 to 11 /2020 Equipment Sales Territory Representative

PTI Broussard, LA

organizational, team building,

and planning skills

Over 20 years of experience

maintaining an uncompromising

focus on high-quality standards

developmental and bottom-line

profit improvement

11/2017 to 03/2020 Equipment Sales Territory Representative

Louisiana Cat Broussard, LA

01/2010 to 11/2017 Sales/Operations/Quality Manager Taylor Oilfield Manufacturing Broussard, LA / Houston TX

EDUCATION

University of Louisiana At

Lafayette

Bachelor of Science in

CAREER HIGHLIGHTS & JOB DUTIES

Monthly and Yearly Summaries Analysis

Profit & Loss statements, including cost and expenses incurred for

labor and market shore analysis

Mechanical Engineering

SKILLS

Operation and Project

Customer Interactions

Daily communication with local and national customers to update

progress and costs, suggest cost savings, and present project

management plans and schedules

Management

Customer Service

Procurement Management

P & L Management Skills

Team Management/Leadership

Led and scheduled teams of up to 50 across various locations

Conducted monthly safety meetings, inspected vehicles and equipment

Motivated teams of 100 to increase production and productivity

Customer Trend Analysis

Sales Leadership and Record

Management

Forecasting and Reporting

Regional Sales Manager/Sales Achievements

Successfully met regional sales goals, leading in equipment sales and

preventive maintenance plans

Developed productivity tracking software to monitor and improve

technician performance

Increased overall sales for several previous employers, credited with improving sales from $8 million to over $32 million in under 2 years

Achieved significant sales in various equipment categories,

consistently ranking among top sales representatives

Achieved up to $32 million in annual sales objectives by servicing

accounts and strengthening business relationships

Finalized contracts and arranged financing, providing product support

and training

Built high-performing networks, exceeding targets in sales and

rentals of heavy equipment

Maintained detailed records of activities and monitored post-sale

Several years as TOP Salesman with PTI and Louisiana Cat

Operations Management

Managed operations, logistics, and quality assurance, significantly

increasing production revenues

Collaborated with vendors and suppliers to manage budgets and

improve efficiency using Six Sigma principles

Handled billing for daily work orders, warranties, ordering parts, and

overseeing onsite visits for new equipment installations and planning

new location needs

Business Development

Strategic Planning

CRM

Process improvement

Salesforce Software

Microsoft Office

Team Building

Budgetary Development

Territory Development

Product Improvement

Statistical Analysis

Marketing

Negotiation

13 years working as

Manufacturing Engineer (Baker

Hughes and Superior

Manufacturing)

Certified Lean Bronze Sigma Six

Awarded Several Performance

Accolades, Beacon Award and

President’s Award (Baker

Hughes)

Manufacturing Engineer

Selected manufacturing methods and fibers, overseeing operations

and project management

Used Lean Principles to increase yearly production from $23 million to $90 million with no additional head count in under 3 years

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