Customer Service Medical Receptionist

**** *** ****** *****, **** ORANGE, FL, ***** • ************@*****.*** • 586-***-****

MICHELLE SCHUTT

Medical Receptionist/Support

PROFESSIONAL SUMMARY

Medical Receptionist with over a decade of experience in optimizing appointment scheduling, managing administrative tasks, and delivering exceptional customer service. Adept at utilizing clinical pharmacy expertise and insurance verification to enhance patient care. Passionate about improving healthcare service quality and fostering a patient-centered environment.

EMPLOYMENT HISTORY

MARX SPECIALISTJan 2022 - Present

MedicareInsurance.comDaytona Beach, FL

Assist insurance agents with real-time data to secure Medicare/Medicaid plans for clients.

Utilize multiple computer systems to ensure accurate and timely information delivery.

Collaborate with agents to resolve client issues, improving overall service quality.

PHARMACY TECHNICIANApr 2017 - Jul 2018

Rite AidAlmont, MI

Scanned and processed all medications, ensuring accurate inventory management.

Ordered non-controlled medications and managed new/refill prescriptions efficiently.

Entered data for incoming prescriptions, including patient details and insurance information.

Counted and labeled medications, maintaining high accuracy and compliance.

Handled customer inquiries and assisted with prescription-related questions, enhancing customer satisfaction.

SCHEDULE COORDINATOR/RECEPTIONISTJun 2013 - Aug 2016

United Medical/LincareRochester Hills, MI

Scheduled appointments for CPAP therapists, ensuring optimal time management and patient flow.

Escorted patients to rooms, enhancing patient experience and reducing wait times.

Handled phone calls and emails, maintaining clear and timely communication with patients and staff.

Organized and filed paperwork, ensuring accurate and accessible patient records.

Provided compassionate patient assistance, from check-in to room escort, enhancing overall clinic experience and reducing anxiety levels.

Optimized appointment scheduling, enhancing patient flow and therapist productivity while maintaining high satisfaction rates.

Facilitated clear communication between patients, staff, and therapists, contributing to a cohesive and efficient healthcare team.

EDUCATION

RITE AID PHARMACY CERTIFICATION AND STATE LICENSING IN PHARMACY TECHNICIAN COMPUTER BASED TRAININGMay 2017

Rite Aid Online Pharmacy Technician Training and Certification ProgramAlmont, MI

CERTIFICATIONS

PHARMACY TECHNICIAN CERTIFICATIONMay 2017

Rite Aid

SKILLS

Microsoft Office/Medical Terminology, Customer/Administrative Skills (Experienced), Schedule Appointments (Experienced), Counting/Labeling Medications (Experienced), Ordering/Scanning Medications (Experienced), Insurance Verification/Prior Authorizations (Experienced), Clinical Pharmacy Experience (Experienced), Medical receptionist/Medical Scheduling (Experienced), Cashiering/Cash handling (Experienced).

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