Customer Service Accounts

Roseville, CA***** 916-***-**** *********@*****.***

PRISCILLA GARZA

PROFESSIONAL Organized and dependable candidate successful at managing multiple priorities with a

SUMMARY positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS + Work Planning and + Business Correspondence + Thrive Under Pressure

Prioritization * Customer Accounts + Approachable and

+ Verbal and Written Management Outgoing

Communication + Business Administration + Adaptable and Flexible

+ Customer Service + Corrective Actions

+ Issue Resolution + Intuit QuickBooks

+ Attention to Detail

WORK HISTORY

BUSINESS OWNER 12/2020 to Current

Garza's Goods, Carmichael, CA

+ Worked with marketing teams to create print and online advertisements to bring in new

customers.

+ Introduced new methods, practices and systems to reduce turnaround time.

+ Trained and coached new and existing employees to boost staff productivity.

+ Entered income and expense details into business databases to track purchases and

address variances.

+ Studied market to determine optimal pricing of goods and capitalize on emerging

opportunities.

+ Collaborated with stakeholders to verify delivery of desired quality requirements to

distributors.

+ Evaluated suppliers to maintain cost controls and improve operations.

+ Prepared bank deposits and handled business sales, returns and transaction reports.

+ Consulted with customers to assess needs and propose optimal solutions.

+ Input income and expense details into database to track business finances and address

variances.

+ Reconciled daily sales, returns and financial reports in QuickBooks.

+ Employed prompt decision-making and in-depth research to resolve issues.

PATIENT NEEDS REP 05/2016 to Current

Sutter Health, Mather, CA

+ Observed all facility rules and regulations regarding patient data to promote confidentiality

and integrity.

+ Answered patient assistance calls, assessed needs and offered qualified support.

+ Followed document protocols to safeguard confidentiality of patient records.

+ Facilitated communication between patients and various departments and staff.

+ Applied administrative knowledge and courtesy to explain procedures and services to

patients.

+ Offered simple, clear explanations to help clients and families understand hospital policies

and procedures.

+ Organized patient records and database to facilitate information storage and retrieval.

+ Recommended service improvements to minimize recurring patient issues and complaints.

+ Kept current with literature and felid advancements to advocate to and for patients.

+ Helped address client complaints through timely corrective actions and appropriate

referrals.

EDUCATION

Liberty University, Lynchburg, VA

Bachelor Of Business, Entrepreneurship, 05/2022

Carrington College California - Sacramento, Sacramento, CA

Associate Degree In Nursing, Pediatric Nursing, 04/2009

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