Customer Support Project Management

Haylton Ilonga

**** ***** *****

Canal Winchester, OH 43110

380-***-****

***********@*****.***

Summary

I am a motivated, learning-focused individual who has a solid theoretical understanding of data analysis but needs real-world experience to refine my skills. I possess the foundational knowledge to analyze data, visualize trends, and generate insights, but I might require guidance to work with more complex datasets or advanced tools .

Skills

• Data Visualization

• Statistical Analysis

• Project Management

• Critical Thinking

• Team Collaboration

• NoSQL Databases • MS Excel

• Structured Query Language (SQL)

• Data Cleaning

• Data Modeling

• Analytical Problem Solving

Experience

Walmart / Sams club Groveport, OH.

Problem solver 10/2021 to present

• Led on- and off-site customer support teams across multiple time zones.

• Collaborated with sales team members to stay current on inventory levels and resolve item issues.

• Addressing member issues, resolving complaints

• Ensuring a positive shopping experience by utilizing problem-solving skills

• Maintaining accurate records

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Academic project

What tracks have the highest Spotify Streams?

Objective: Identify and analyze the most-streamed tracks on Spotify

Collect Data: We use Spotify API or access public datasets of Spotify streaming data. Spotify provides detailed information about tracks, albums, and artists, including the number of streams for each track.

Focus on Key Data Points: Track name, artist name, Streams, Release Date and Genre

Data Cleaning & Analysis: Once we have the data, clean it up by handling missing values or duplicates. We use PYTHON in panda to identify the top-screamed tracks.

Visualization: Use matplotlib or seaborn (in PYTHON) to visualize the data; we create bar charts to show the top 10 or 20 tracks.

Conclusion, we would summarize the tracks that consistently top Spotify’s charts and explain factors that contribute to their high streams, like the artist’s popularity, the genre’s dominance, and external events

Education

The Ohio State University Columbus, OH

Data Analytics Certificate Program, 11/2024 - 05/2025

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