Scrum Master Part-Time

Isabelle Pallanca

Experienced Servant Leader, a quick-study and practical agile solution seeker

Seeking healthy risk-taking supportive culture that drives innovation without burning out the most productive employees KEY AREAS

• Innovation and agile trail-blazing • Remote work and multi-cultural teams • Cross-functional Collaboration

• Contracting and Negotiation • Internal and External Client Relations • Safe team culture and transparency SPECIAL ACCOMPLISHMENTS

• Created and implemented simpler work processes for remote worker assignment that lead to faster completion (50%)

• Developed pattern files for error-detection scripts to improve annotation training data accuracy from 51% to 89%

• Estimated up to $40M projects, sold change orders up to $3M, scoped, negotiated and issued contracts to subcontractors

• Organized, streamlined, and standardized close-out, punch-list and warranty procedures involving 30+ subcontractors and suppliers to reduce assembly time by 30% while defining a new standard for quality of thoroughness and usability RELEVANT WORK HISTORY

Software Development Management

Senior Scrum Master & Jira specialist MilliporeSigma (Merck), 100% remote multiple extensions 2020-current Jira product owner and SME (concurrent part-time role with below) March 2022-current

● Agile User experience lead, designing workflows, dashboard, sprint board, quick filters and queries

● Triage and review jira bugs, evolution requests, customization and product support for 300+-user agile program

● On-going learning to grow with Jira Server: EZ agile, Structure, Portfolio, and add-ons

● New implementation of Jira Cloud, growing through integrations with Bitbucket, Jira Align and configuration of Atlas goals, Jira Plans, with embedded features from saved filter notifications to real-time reporting dashboards. Scrum Master and Jira super-user Full time from April 2020 to March 2022 part time, Part-time Nov 2024-current

● Cloud software to control and collect reports on bioreactors: IT & OT teams

● From Senior Scrum Master of 1 team influencing and developing others to Infrastructure Team coach formally coaching other 2 Scrum Masters and teams in the Infrastructure Train with around 30 team members

● RTE’s right hand for 2 years, created agile processes and help others on the train adopt those

● Created and improved recruiting process to hire developers who are good technical and cultural fit

● Spearheaded Jira workflow revamps with the input and output users in mind

● Tool lead in Jira, MS Stream & Teams

Senior Project Manager in Global HR software development Ernst & Young, 100% Remote april 2022-may 2023

● $500k concurrent critical regulatory HR compliance projects, including acquisitions & new software integrations

● Led planning, budgeting, execution, closing HR IT projects with international distributed remote resources

● Depending on complexity, uncertainty or speed, projects were managed under some hybrid version of Agile

● Used MS ePPM tool with embedded MS project schedule and other sharepoint (access-controlled) documents

● Navigated internal tickets to request virtual machine web-servers, databases, groups, with complicated workflows

● MS Azure tenant, Mobile MS Intune, MS Outlook integrations (Mail/Calendar), ActiveDirectory, SAML SSO Scrum Master & Agile Evangelist “Scrum Master & Senior Project Manager” Flight Centre, Boston MA 3+3mth 2020

● Travel agent website to take bookings and get compensated based on sales

● First Scrum Master of the PMO, trailblazing process changes and facilitator of Scrum Methodology

● Evaluated current Scrum team maturity level and strategize incremental agility improvements to get close to 100% predictability on 3 week sprints in 4 months

● Created new developed onboarding process to steepen learning curve to enable contributing code in 1st sprint

● Recommended Azure Boards configuration to help the team track progress while staying within PMO guidelines Educational Website Localization Manager “Technical Program Manager” Google, Cambridge MA 6+3mth 2019

● Managed localization work + quality control to launch [id] version of a 125k-word online website in 5 months

● Recruited, motivated and managed around 200 internal subject matter experts to vet localization in 9 locales

● Leveraged internal tools to localize & maintain .ipynb .jshtml .html .arb .txt .svg files for interactive online course

● Organized and interfaced with internal localization team using external translation/review linguist vendors

● Bug and maintenance of website text, colab programming exercises for the Machine Learning (ML) crash course in 5 existing languages (Latin America Spanish, French, Korean, Simplified Chinese, and Indonesian)

● 6 months contract originally (performance goal reached), extended once Scrum Product Owner Agile & Release Manager “Senior Project Manager” Cogito Corp, Boston MA 6mth 2018

● Real-time service-call coaching web-based product for health insurance representatives

● Coordinated product definition, design and priorities with all company stakeholders: from R&D to Production

● Prioritized bugs, feature requests and product backlog

● Populated, Socialized, Managed, and Acted as the single source of truth for the release schedule

● Customized, Troubleshot, and Acted as Subject Matter Expert for Jira Isabelle Pallanca’s resume – page 2

● Investigated existing web app configuration system and Recommended Best practice default values

● Revamped user experience management by role to avoid implementation errors & handle future service models Scrum Product Owner “Business Analyst” LumiraDX, Waltham MA 3mth 2017

● Broke down new features into stories for a Patient Health data aggregation platform on Web and iOS via APIs

● Represented the Product team at daily stand-ups and articulated backlog priority if teams ran out of sprint work

● Customized, Troubleshot, and Acted as Subject Matter Expert for Jira Scrum Master “Innovation Project Manager” Ahold Supermarkets (Stop & Shop), Quincy MA 6x3mth 2017

● Variety of projects including: websites, ipod apps, ipad apps, machine vision, radio frequency locators and more

● Bridged between external stakeholders to define needs and requirements before adding them to sprints

● Planned, Built, Socialized & Maintained Jira to work for the Technology Innovation/R&D Lab from the ground up

● Acted as Agile Champion and Scrum Master for a team of Front-End, Back-End, UX-UI Developers

● Guided documentation of Machine Learning research and prototyping, as applied to computer vision of inventory

● Planned features, communicated and administered the first web-based ideation challenge to 300+ employees and collected 35 new innovative technology-based ideas – one of them to be launched as a pilot by end of 2016 Feature Manager (full time to quarterly part-time status) Blueleaf, Cambridge MA 2011-2016

● Worked with Financial advisors clients to design a billing feature that covers the diversity of methods

● Created wiki instructions to support the billing feature to eventually decrease my hours and leave a legacy

● Created and administered pattern recognition methods to leverage data correction quality and speed on quality

● Qualified for this position with 13mth personal experience as a Financial Advisor for Morgan Stanley (MSSB) Engineering Project Manager - Annotation Manager Nuance Communications, Cambridge MA 2011-2015 Engineering Project Manager - Annotation Manager Nuance Communication (post acquisition of Vlingo) 2013-2015

● Searched, tested, recruited, trained and managed growing the annotations team from 25 to 70 remote annotators

● Leverage annotation experience to help develop internal web-based efficiency tool for my remote annotators

● Took ownership of resolving a particularly detailed and multi-department problem when resources lacked

● Position was designed for me by the Head of Natural Language Understanding in Research and Development QA Engineer - French language specialist Vlingo, Cambridge MA 2011-2013

● Learned in the job, took initiative in researching bugs and escalating as well as ad-hoc testing to isolate issues

● Sought the opportunity and learned automated utterance testing with python for French, Korean and Italian.

● Selected as a supporting-lead for the 16 other language QA engineers in the absence of the senior supervisor

● One of few asked to contribute to multiple areas: localization, language testing, annotation and transcription Building Construction Management

Project Manager (PM), Commercial General Contractor (GC) Harvey Builders, Houston TX 2004-2008

● Created and managed 1,600+ activities over a 2 year project span to keep 30 vendors on schedule

● Lead-PM $45M project. Contributor up to $120M with up to 600 workers (direct + subcontracted) project photo

● Responded to Requests for bids, budgeted, negotiated 30 contracts with owners and subcontractors per project

● Tracked spending, projected estimated-cost-at-completion, and strategized actions to act upon gain-loss reports

● Managed relationships with key project stakeholders, managed post-completion customer satisfaction PM, Quality Assurance (QA), Project Engineer (GC) SpawGlass Construction, Houston TX 2000-2004

● Managed projects up to $10M, involved in projects up to $50M with up to 400 workers on site

● Created, Improved and Managed processes for Request for Information and Submittals for Architect’s feedback

● Inspected materials, checked installation methods and results, documented variations and researched remedies EDUCATION

Masters of Engineering Project Management and Project Engineering Texas A&M University MBA & Engineering classes inc.: Organizational Behavior, Negotiation, Strategic HR College Station TX International Business, Activity Based Costing as Value Stream Mapping technique. Bachelor of Science Engineering & Science

ESTP, Paris, France Buildings Specialty: Structural Engineering, Architecture, Construction Materials etc. CIV, Sophia, France Math Sup-Math Spé M Preparation to National Engineering School Competition COMPLEMENTARY SKILLS & CERTIFICATIONS

Languages: Proficient in US English (like-Native), Parisian French (Native), Spanish (Non-business). Basic written understanding of Italian/Portuguese, notions of German/Chinese/Arabic/Korean/Greek/Indonesian Certificates: Project Management Institute (PMI)’s Project Management Professional (PMP), Scrum.org Product Owner Certification (PSPO), SAVE 5.0, William George Associates LLC’s Scrum Master (CSM), Lean Six Sigma Green Belt (LSSGB), MS Project 2013, AGC Project Management Academy Level 2 + AGC’s Estimating, University of Toronto’s Python Fundamentals & John Hopkins’ Data Scientist Toolbox (Coursera) Citizenship: USA & France (authorized to work without work sponsor in America and Europe ex-Brexit)

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