Customer Service Data Entry
Resume:
TENESHA SMITH
Spring, Texas 77389
***********@*****.***
Objective
Seeking a challenging yet rewarding role with a company where I can use my 20 years of experience providing fast, accurate, and empathetic support to a wide range of customer service as well as collections and demonstrate exceptional problem-solving abilities onsite or remote. I have been a dedicated college student for the last 2 years enhancing my skills to bring to a company and to be more proficient in my next opportunity. I poses skills in General ledger reconciliation, Words, Spreadsheets, Data Entry, Microsoft Excel, SAP, Communication Skills, Attention to detail, Adaptability, Time management skills, Work ethic, Interpersonal Skills, Teamwork skills
Experience
HISD Transportation
Dispatcher 08/10/2023-05/01/2024
As a school bus dispatcher, I plan and schedule each bus driver route, call substitutes as needed, and dispatch a fleet of school buses. Handle route and bus stop issues and complaints and speaking with parents and school principals regarding any behavioral or disciplinary problems. I also completed various office duties, inbound/outbound calls and process driver’s timecards.
Percheron / Addison Group
Administrative Assistant 01/2023-07/2023
Responsible for variety of tasks to keep office flowing with process of entering invoices & some B2B collections. Job consists of entering invoices for various projects to distribute checks. Project management, communicating with other companies, filing, distributing emails, administrative support, Microsoft Office and SAP experience.
Group 1 Auto/Robert Half
Customer Service Accountant 11/2022-01/2023
May work at times directly with customers to resolve billing or account disputes, prorate accounts, adjust accounts, issue credits and complete service requests. Cancellations of accounts & contracts, request checks to be sent out, Comparing the general ledger account with other sub-ledger accounts.
A.C. Transport LLC (remote)
Operations Mgr 03/2019-10/2022
Made sure that goals were met by end month, overseeing hiring drivers, reviewing the shipping orders maintaining relationships with vendors, clients & B2B collections. Updated the database with insurance, mileage & billing. Daily inbound & outbound calls. Collect debt owed from brokers & other companies we ran loads for. Systems used daily systems such as Microsoft Excel, Word, SAP.
TDECU/ Robert Half (call center)
Loan Resolution Counselor 01/2017-02/2019
Initiated outgoing calls as well as receiving inbound calls regarding accounts such as mortgages and credit card payments & delinquent loans, from personal loans to business loans. Educate and council members on loans and how to bring current with repayment schedules.
Praying Angels Daycare (hybrid)
Virtual Administrative Assistant 05/2012-06/2016
Made outbound calls on applications received for enrollment, enter data entry into the system, handled parents accounts that received public assistance for their payments, made sure all documents were submitted & took inbound calls.
Flagstar Bank (call center)
Loan Counselor 03/200*-**-****
Counsel mortgagers from low risk to high risk on their accounts with alternative solutions to prevent foreclosure on properties. Analyze & update customers financials & income, verified what best suit everyone in means to put on a repayment plan to collect pass debt that was owed to bank & get the customer back current & out of delinquency.
Education
HCC
Associate degree
Katy, Texas
Cooley High School
General Studies
Detroit, Michigan
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