Customer Service Inventory Control

RIGOBERTO VARELA

E-mail Address: ****.******@*****.*** Mobile Phone: 786-***-****

SUMMARY OF QUALIFICATIONS

• Proficient, bilingual communicator with years of managerial/training experience and stellar customer service relations

Strong interpersonal, facilitating, and problem-solving skillsets for diverse & positive interoffice and client interaction EDUCATION

Concorde College Miramar, FL Oct. 2018- Dec 2020

Associate degree occupational therapy

Miami-Dade College Hialeah, FL April 2013- July 2013

High School Diploma

EMPLOYMENT EXPERIENCE

Central Occupational Medicine Providers Riverside, CA May 2023- Current Physical Therapist Aide

Responsible for daily patient intake and billing

Provide and demonstrate appropriate therapy regimens for patients

Ensure appropriate therapy response and follow up Nitto Avecia Pharma Irvine, CA Sept. 2022- April 2023 Supply Chain

Provided professional and accurate customer service to our scientists and customers

Received raw materials for manufacturing

Delivered materials to Microbiology and other manufacturing departments

Performed monthly inventory cycle counts

Maintained accurate logbooks for the FDA

Coca-Cola Orange County, CA August 2021- June 2022 Inventory Control

Inventory/Clerical

Preformed clerical duties that pertained to inventory control

Performed and oversaw daily counts, and daily revised and reconciled variances

Preformed weekly and monthly full warehouse counts for variances and discrepancies Publix Super Market Ft. Lauderdale, FL March 2020- May 2021 Customer Service

Clerk/Customer Service

• Preformed general clerical duties and handled customer complaints.

• Preformed inventory control and replenished product upon receipt. Gold Coast Beverage, RBD Pompano, FL Sept. 2000- Nov. 2019 Warehouse

Receiving & Logistics Department (2015- Nov. 2019) RIGOBERTO VARELA Page 2

• Instrumental in the acquisition, processing, and storage of interstate products prior to delivery to clientele

Dispatch/Delivery Department (2012- 2015)

• Supervised the efficiency of ~ 60 drivers to ensure timely and accurate delivery of products

• Specialized in customer service relations guaranteeing complete customer product and company satisfaction

Night Warehouse Supervisor (2010- 2012)

• Exhibited aptitude in ascertaining employee skillsets for most effective task & assignment delegation

• Responsible for training new employees in vital warehouse roles such as forklift and pallet-jack operations

• Demonstrated team building expertise through mitigation of employee disputes, and institution of strategic alliance development between warehouse employees and upper management

• Responsible for accuracy of employee payroll information

• Instrumental in ensuring products being delivered to clientele were up to product code

Receiving Department (2007- 2010)

• Personally, oversaw the preparation of orders and customer service relations for Costco, Sam’s Club and BJ’s

Warehouse Selector (2000- 2007)

• Responsible for the accurate processing of consumer orders

• Experience organizing multiple orders for ~10-15 companies at any given time LANGUAGES

• English- fluent

• Spanish- fluent

RECOGNITION AND AWARDS

• Employee of the month

• Company recognition for aptitude regarding new employee training COMMUNITY SERVICE

• Involved in “Begin to Serve Ministries”- a ministry active in feeding the homeless

• Mt. Pisgah SDA Church’s Deacon ministry

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