Customer Service Inventory Control
Resume:
Resume
Andre Brown
Orlando Florida 32811
***********@*****.***
Professional Summary:
A highly skilled and dedicated culinary professional with over 7 years of experience in fast-paced food service environments, specializing in Jamaican cuisine, private catering, and event planning. Proven ability to supervise and lead kitchen teams, ensuring the timely and efficient production of high-quality meals while maintaining a clean, organized, and safe kitchen. Extensive experience in menu planning, food preparation, inventory control, and customer service. Adept at working collaboratively with a diverse team to meet customer expectations in a dynamic hospitality setting. Seeking to leverage expertise as a Sous Chef at Universal Orlando Resort, where I can contribute to exceptional food quality, team success, and guest satisfaction.
Education:
Certification in commercial food preparation - Heart Institute/NCTVET, 2014
High School Diploma - St. Mary’s College High School, 2006
Experience:
Chef
Flavours of Jamaica 2020 - Present
Orlando, FL
As a Chef at Flavours of Jamaica, I am responsible for overseeing all kitchen operations, including food preparation, presentation, and team management. I ensure that each dish is prepared to the highest standards, focusing on Jamaican cuisine and catering for private events. I am also responsible for maintaining inventory control and streamlining kitchen efficiency.
●Supervised and assisted in the preparation of a variety of food items, including specialty Jamaican dishes, ensuring top-quality taste and presentation.
●Managed inventory and participated in stocktaking to maintain appropriate supply levels and reduce waste.
●Ordered supplies, ensuring timely delivery and cost-effective purchasing to meet kitchen needs.
●Delivered excellent customer service by promptly addressing guest concerns and ensuring satisfaction.
●Collaborated effectively with kitchen and front-of-house staff to streamline operations and maintain a smooth workflow.
●Trained and mentored junior kitchen staff, ensuring a high standard of food safety and kitchen organization.
Houseman / Lab Clerk / Kitchen Assistant
Hilton Inn Suites & Lulu’s Restaurant 2018 - 2020
Orlando, FL
At Hilton Inn Suites & Lulu’s Restaurant, I took on a variety of roles, supporting kitchen and housekeeping operations while ensuring the timely preparation and quality of food. I worked closely with both kitchen and front-of-house teams to ensure customer satisfaction and efficient service.
●Assisted in preparing a variety of food items such as burgers, seafood dishes, and salads, ensuring they met quality and presentation standards.
●Managed kitchen inventory and conducted stocktaking to ensure adequate supplies were available for food production.
●Supported housekeeping duties, including cleaning and laundry, maintaining a clean and organized kitchen and dining area.
●Ordered supplies and maintained inventory control, ensuring cost-effective purchasing and minimizing food waste.
●Delivered exceptional customer service, addressing guest requests and resolving any concerns promptly.
●Collaborated with kitchen staff and front-of-house teams to ensure efficient food production and service.
Associate – Bakery & Food Services Department
PriceSmart 2014 - 2018
Out of State
In my role as an Associate in the Bakery & Food Services Department at PriceSmart, I was involved in multiple areas of food preparation and customer service. From baking to fast food service, I worked in a high-volume environment where multitasking was key to ensuring customer satisfaction and food quality.
●Assisted in the production and baking of various goods such as cakes, pastries, breads, donuts, and cookies, ensuring high-quality standards were met.
●Prepared pizza, hot dogs, fried chicken, French fries, and garden salads, maintaining consistent food quality and presentation.
●Provided exceptional customer service as a cashier, server, and runner, ensuring timely service in a fast-paced environment.
●Decorated cakes and pastries, ensuring visually appealing finished products by glazing, filling, and enhancing baked goods.
●Assisted in daily production tasks and the preparation of ingredients to ensure efficient kitchen operations.
●Helped replenish stock and organize the bakery section to maintain cleanliness and smooth operation.
Chef / Event Coordinator
Trinity Moravian Development Skills Center 2012 - 2014
Out of State
During my time at Trinity Moravian Development Skills Center, I played a key role in organizing and executing large-scale community events, such as BBQs, fish fries, and buffet-style dinners. I collaborated with a team to ensure the efficient and timely preparation of a variety of dishes, and I also ensured food safety standards were strictly adhered to.
●Assisted in planning and executing large-scale events, including BBQs, fish fries, and buffet dinners, ensuring all food was prepared and served to high standards.
●Worked in various cooking stations, including baking, boiling, and roasting, to deliver timely and high-quality food service.
●Coordinated logistics for events, from food preparation to cleanup, ensuring everything ran smoothly.
●Maintained food safety standards and ensured cleanliness across all areas of the kitchen during events.
●Provided excellent customer service by interacting with guests and ensuring satisfaction with the food and overall event experience.
Skills
1.Culinary Expertise: Proficient in preparing a wide variety of dishes, specializing in Jamaican cuisine, seafood, and private catering services.
2.Menu Planning & Recipe Development: Experienced in creating new menu items, adjusting recipes to meet dietary restrictions, and ensuring consistent quality.
3.Kitchen Management & Supervision: Skilled at managing kitchen teams, training staff, and maintaining efficient food production processes in high-volume environments.
4.Inventory Control & Cost Management: Adept at monitoring food stock, ordering supplies, and conducting regular inventory checks to reduce waste and control costs.
5.Food Safety & Sanitation: Thorough knowledge of food safety standards, ensuring cleanliness, proper storage, and adherence to health and safety regulations.
6.Customer Service Excellence: Strong ability to engage with guests, resolve concerns, and ensure customer satisfaction during dining experiences.
7.Event Coordination: Experience in planning and executing large-scale catering events, ensuring all logistics run smoothly from start to finish.
8.Time Management & Multitasking: Ability to work efficiently in fast-paced environments, managing multiple tasks simultaneously without compromising quality.
9.Team Collaboration & Leadership: Excellent communicator with the ability to collaborate with team members across departments and lead by example in the kitchen.
10.Baking & Pastry Skills: Expertise in preparing baked goods, including cakes, pastries, breads, donuts, and custom-decorated desserts.
References are available upon request.
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