Sr. Business Systems Analyst

SERGUEI TCHANTAEV

**** ***** ***** ** ~ Redmond, WA 98053

425-***-**** *******.*********@*******.***

Sr. Business Systems Analyst

Project management professional with 20+ years of experience coordinating successful implementations of enterprise-wide solutions from inception to delivery.

Conceptual thinker with ability to effectively translate business objectives into innovative, real-world solutions, express complex technical concepts appropriate to each audience, and create the right balance of structure and flexibility.

Strong communication, multitasking, problem-solving, and analytical abilities, with a keen eye for detail and a commitment to balancing business objectives with technical limitations.

Consistently acknowledged for the ability to break down communication and technology barriers, enhance the perception of IT, and collaborate with stakeholders to optimize technology, boost productivity, and reduce costs.

Highly motivated analyst with a proven ability to manage multiple tasks, set objectives, and re-prioritize work effectively to meet dynamic deadlines and shifting priorities.

Skilled in multiple project management methodologies including Agile, Rational, scrum, waterfall, PMLC and SDLC.

Adept at using statistical analysis and data-driven decision-making tools to support business objectives.

Full PM Lifecycle Team Mentoring Stakeholder Collaboration

Information Systems Process Improvement Operations Management

Business Analysis Requirements Gathering Project Leadership

Professional Experience

ALASKA AIRLINES, Seattle, WA 07/2024 – present

Sr. Technical Business Analyst (Consultant)

Gathered and analyzed business requirements for the Flight Planning Replacement project, translating them into detailed technical specifications and user stories within the software development lifecycle supporting Content Management and UI/UX teams.

Delivered full-scale system integration, data migration, and upgrades, ensuring alignment with airline operational goals exceeding $50M annually.

Conducted evaluations of business processes and system workflows (including AngularJS front-end, C# web services, and Windows services) to identify inefficiencies and recommend process improvements, contributing to a 75% increase in platform efficiency.

Partnered with Agile DevOps teams and stakeholders to ensure accurate implementation of requirements, aligning with customer experience goals, operational priorities, and content management strategies.

Designed and maintained clear, concise process documentation in alignment with organizational standards. Simplified technical concepts for non-technical audiences to facilitate stakeholder understanding and influence change management.

Supported the definition and measurement of business objectives and key results (OKRs), aligning with Agile product development and organizational priorities.

Reviewed and interpreted system architecture, created data flow diagrams, and process flows to support seamless integration and enhanced user interface functionality.

Simplified complex technical concepts for non-technical audiences, facilitating understanding during sprint planning, retrospectives, and stakeholder presentations.

VERIZON, Seattle, WA 01/2024 – 06/2024

Sr. Business Systems Analyst (Consultant)

Drove the mapping of the entire client experience, combining quantitative data and qualitative research to paint a clearer picture of the digital experience through the lens of the customer.

Designed dashboards using Quantum Metric (digital CX analytics platform) for pulling the metrics surrounding engagement with content (unique visitors, average session duration, bounce rate, triggered navigation, average page engaged, etc.) involving multiple data sets.

Collaborated with product and marketing teams to develop data-driven content strategies that increased user engagement by 25%.

Conducted comprehensive data analysis to assess content performance, identifying key metrics and KPIs that guided editorial strategies.

Developed and maintained automated dashboards for real-time performance tracking, reducing manual reporting efforts by 40%.

Created and maintained detailed solution design reports and visualizations, enabling stakeholders to track campaign performance and ROI.

Employed Splunk for real-time data monitoring and troubleshooting, reducing system downtime by 30%.

Managed cross-functional projects using Jira, coordinating tasks across teams and ensuring timely delivery of key business initiatives.

AT&T, Bothell, WA 07/2021 – 09/2023

Sr. Business Systems Analyst (Consultant)

Developed and refined end-to-end customer journey maps, identifying key areas for improvement to optimize the overall consumer experience.

Constructed dynamic dashboards using Adobe Analytics, enabling stakeholders to monitor and analyze key performance indicators in real time.

Leveraged data visualization techniques to present complex data sets in a clear and accessible manner, improving data-driven decision-making processes.

Conducted in-depth data analysis to identify trends, patterns, and anomalies, providing actionable insights to improve marketing strategies and business operations.

Collaborated directly with Customer Experience (CX) strategists and designers to identify and understand key design, address business concerns, and standardize key metrics and measures.

Evaluated technical business requirements. Transformed requirements into business intelligence projects use Power BI Desktop to create reports and share solutions that enable expected application, reporting and analytic capabilities to support the business and strategic initiatives.

Developed value metrics and KPIs for content and design teams to assess content quality and throughput focusing on metrics.

PREMERA BLUE CROSS, Mountlake Terrace, WA 02/2020 – 12/2020

Sr. Systems Analyst (Consultant)

Established project charters and scope; managed components of the project design and implementation of plans according to the project charter guidelines.

Developed high product backlog items and acceptance criteria for multiple business processes having multiple system engineers in an organization new to Agile methodology.

Created analysis documentation including software requirement specifications, process flows, use cases and more to support application integration projects.

Designed and executed test cases using Postman to validate API functionality and ensure seamless system integration.

Utilized Azure DevOps, MS Project, ServiceNow, Unified Modeling Language (UML), Visio/Figma, use case and user stories analysis to gather and document business requirements and provide troubleshooting and functional requirements to development resources for custom software development.

PROVIDENCE HEALTH & SERVICES, Renton, WA 12/2019 – 02/2020

Sr. Business Analyst (Consultant)

Analyzed client issues, proposed solutions and escalated to the appropriate group for resolution.

Performed administration (provisioning, de-provisioning, account monitoring, access reviews and authentication support) of the Identity and Access Management lifecycle across all enterprise systems.

Collaborated with subject matter experts (SME) to revise detailed and complex business and systems requirements which were documented as User Stories.

Maintained and managed AWS cloud-based production system to ensure the availability, performance, scalability, and security of productions systems.

Developed and implemented clear and effective written communication strategies for stakeholders, team members, and clients.

Key Project

Identity Access Management (IAM) SailPoint/NetIQ Implementation Project: Provided company-wide customer support with Identity and Access Management Systems (SailPoint) by assessment, analysis, and resolution of end-user complications. Configured SailPoint tasks like Group Aggregation, Identity Refresh, Roles, System Maintenance, Populations, Check Active Policies. Facilitated meetings with stakeholders to elicit business and functional requirements and perform business process analysis.

AT&T, Bothell, WA 07/2016 – 09/2019

Analytics Program Manager (Consultant)

Analyzed customer behavior patterns and associated performance and leveraged data-driven insights to formulate marketing recommendations.

Established project charters and scope; managed components of the project design and implementation of plans according to the guidelines established in the project charter.

Used statistical analysis and data-driven decision-making tools to support business objectives.

Assessed the potential usefulness, validity, and rigor of new data sources or analytic approaches and the capabilities of potential partners.

Designed and implemented multiple dashboards using Power BI – PowerPivot and Power Query tools for in-house metrics.

Improved customer satisfaction by 20% by developing a new customer feedback program.

Managed over 15 Agile (sprint projects) with up to 30 team members in multiple locations (Bothell, WA, Atlanta, GA, and India). Initiated and facilitated verbal communication about programs, opportunities, and project progress with varied customers including product owners and internal stakeholders (sales, marketing, and business executives).

Key Projects

Mobile Optimize Suspend Restore: Enhanced page names, event codes and parameter names for eCAP Responsive Web Design (RWD) solution. Implemented enhanced flow code tracking for easier segmentation on suspend and restore activity needed to distinguish which path (suspend/restore) was available to the user upon landing on the suspend/restore page.

MyAT&T Service Modules Migration: Moved from legacy content management system (CMS) to Adobe Experience Manager (AEM) DETS CMS platform. Responsive Web Design (RWD) was included as part of the migration to allow page displays on multiple devices (desktop, tablet, cell, etc.). Delivered frequent optimization and monthly reporting of results against metrics, dimensions and segments including use of web analysis tools such as Tableau, SAP Business Objects Business Intelligence (BI) platform and other data visualization toolsets (Adobe Analytics, QlikView).

EXPEDIA. INC., Bellevue, WA 01/2016 – 06/2016

Project Lead/Sr. Business Analyst (Consultant)

Managed all marketing activities for customized e-commerce travel site across variety of offline and online channels to maximize online traffic acquisition, customer acquisition, and customer loyalty.

Drove all marketing for an Expedia partner site, developing the marketing strategy and providing partner relationship management.

Created business requirements documentation and specifications and published for user review.

Gained and leveraged knowledge regarding different drivers for performance trends within the acquisition marketing channels and across the wider business through research and data analysis.

Utilized Expedia QlikView to display mobile performance dashboard.

Performed real-time and advanced analysis on behavioral website activity using Adobe Analytics, Adobe Site Catalyst and Adobe Discover.

Key Projects

Brand Data Parity: Worked with Google Analytics Cohort Reports to identify high value routes, specifically routes/hotels with high click volume and gross booking value (GBV) between all brands. Applied expertise in quantitative analysis and data mining to develop presentation of data with a focus on actionable analytics. Managed the distribution and creation of standard and ad-hoc analyses to track the performance of multiple company product lines and assist in critical business decision support. Identified new levers and patterns influencing performance, including new traffic patterns (mobile) and repeat purchase trends. Leveraged, analyzes big data (Hadoop), statistical data reports and internal systems to optimize performance.

Tune SDK Mapping to Mobile: Modified existing Tune Software Development Kit (SDK) business requirements document to map mobile application value directly with Tune Macro Values. Analyzed the effectiveness and efficiency of existing system processes and developed enhancements to these processes. Wrote SQL query to identify data source, feasibility of joins and reasonableness of data for business insight. Performed workflow analysis and identified opportunities to increase efficiency and drive automation in supplier data reporting.

TABLESAFE INC., Kirkland, WA 05/2015 – 10/2015

Sr. Business Systems Analyst (Consultant)

Served as cross-functional liaison across technical support and management as well as customer interface for product direction, bug fixes, and enhancements.

Created and developed analysis documentation including software requirement specifications, process user experience flows, use cases and other documents to support application integration projects.

Developed 100-page technical specifications document detailing mobile device/POS interface via API.

Supported various AWS resources to build the environment from scratch across different application environments, development, QA, staging, and production.

Key Project

Retail Business Intelligence Solutions Project: Defined use cases to build business intelligence solutions. Built KPIs and dashboards to help demonstrate the functionality of the Rail device. Managed and facilitated meetings with B2B partners for projects dealing with systems integration, web services, API, and XML data transfer. Analyzed and documented existing business processes, identifying areas of improvement, and recommending solutions that led to a 10% increase in team productivity.

WELFARE & PENSION ADMINISTRATION SERVICE INC, Seattle, Washington 09/2013 – 03/2015

IT Project Manager (Full-Time)

Led project teams in project scope definition, project planning, and project management.

Coordinated activities of project personnel to ensure project progressed on schedule and within budget.

Performed systems and user acceptance testing (UAT) and data validation.

Structured and negotiated vendor partnerships to facilitate joint systems development projects.

Key Project

CRM WebERF Replacement Project: Led platform upgrade project: Enhanced UI, dashboards, iPad mobile support, and 3rd party data integration, parallel processing on load as well as administrative and performance enhancement features. Trained administrators and key users. Led a vendor team in designing a new site to be built and managed with CMS infrastructure. Researched and documented all requirements. Designed site maps, wireframes, page and component templates, metadata, and detailed workflows.

Previous experience as Project Manager/Project Lead/BSA for JPMorgan Chase, Union Bank, Wells Fargo, and Car Toys.

Education

STATE UNIVERSITY OF TECHNOLOGICAL INDUSTRY, St. Petersburg, Russia

Master of Computer Science

Technical Skills

Methodologies/Standards: SCRUM, Agile, Waterfall, SDLC, PMLC

Operating Systems: MS Win Server 2003, Windows 7/8, Solaris, Linux

Languages: C#, JavaScript, Java, HTML, Python, SQL, CSS, XML, PHP, UML, API

Software/Tools: Visual Studio 2005/2008, .NET Framework, MS Office (Word, Excel, Visio, PowerPoint, Outlook, Project, SharePoint), Figma, Rally, MS Dynamics (ERP and CRM), HP (Quality Center), Rational ClearCase, JSON, Postman, QlikView, Trello, Tableau, Adobe Analytics, GitHub, Mural, Teradata SQL assistant, Power BI, Salesforce, Apache Hadoop, Hue, Azure DevOps/Visual Studio Team Foundation Server (TFS), Confluence, Atlassian Jira, Thunderhead ONE, Quantum Metric, Invoca, Verit/ForeSee

Databases: SQL Server, MySQL, DB2, SQL Server Management Studio (SSMS)

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