Business Analyst E-Commerce
Resume:
KOSI NWANEKEZIE
BUSINESS ANALYST
EMAIL: *************@*****.*** PHONE: 403-***-****, 204-***-**** PROFESSIONAL SUMMARY
A highly skilled and experienced Business Analyst with over 5 years of expertise in business and systems analysis, process improvement, stakeholder engagement, and Agile methodologies. Proficient in managing multiple product backlogs, grooming user stories, defining acceptance criteria, supporting UAT, and leveraging data analytics to drive informed decision-making. Hands-on experience with stakeholder management, influencing and leading cross-functional collaboration with various team members involved in building and adopting a product. Adept at bridging the gap between business and technical teams to ensure seamless implementation of digital and customer facing solutions. CORE & TECHNICAL SKILLS
● Business Analysis
● Stakeholder Management
● Gap Analysis /AS-IS TO-BE
● Functional Documentation
● Requirements Elicitation
● Technical Documentation
● Process Improvement
● Agile / Waterfall / SDLC
● UML (Use Cases / Diagrams)
● User Stories, Epics, Features
● Acceptance Criteria
● Retail & E-Commerce Solution
● UAT / Quality Assurance
● Wireframes / Mock-ups
● Data Analysis / Power BI
● Proficient in Figma / Tableau
● Workshop Facilitation
● Scrum Facilitation
● Strong Communication Skills
● Collaboration/Teamwork
● Problem Solving
● Visio
● Jira / Confluence
● Balsamiq
CAREER SUMMARY
IG WEALTH MANAGEMENT JUN 2021 – PRESENT
BUSINESS ANALYST
Outline: Led the facilitation of CRM implementation project to improve business data management, inventory organisation and management, data capture, work progress monitoring and vendor performance tracking. Key Responsibilities:
● Strategically defined and documented precise business requirements and created functional design documents ensuring product development was accurately defined, scoped, specified and conveyed to relevant stakeholders.
● Analysed the feasibility of the new system functionality and created epics, detailed user stories and the acceptance criteria; ensuring the system designs are fit for the needs of the users.
● Performed Gap analysis and reviewed the process flow for the new CRM solution and collaborated with the technical team in creating wireframes/mock-ups in order to better understand the AS-IS processes.
● Supported the build of the CRM functionality within managed solutions including; customising entities, creating attributes, configuring forms, dashboards and configuring business rules and processes.
● Collaborated with the CRM Dev team to determine the most appropriate technical strategy and designs to meet business needs, implementation and testing of functionality requirement development; including creating test scripts and ensuring the availability of test environments.
● Assisted the Product Owner in managing the backlog, prioritising the iteration and driving user acceptance testing and delivery of iterations.
● Prepared user training documents and delivering user training for the newly integrated systems, and assisted in the creation of high-level business process documentation. Key Achievement:
2
Achieved a 35% increase in operational efficiency through the successful full-cycle implementation of Microsoft Office 365 for a CRM project.
FDM GROUP (PART TIME) SEPT 2024 – FEB 2025
CHANGE MANAGEMENT / BUSINESS ANALYST
Outline: Led the successful implementation of AI-driven e-commerce web application, optimizing business processes and enhancing digital experiences for customers.
Key Responsibilities:
● Elicited, analyzed, and documented business requirements to drive the successful implementation of AI-powered e-commerce and retail solutions, ensuring alignment with stakeholder objectives and seamless integration with existing systems.
● Managed and maintained multiple product backlogs, ensuring timely completion of business analysis deliverables and milestones.
● Groomed and completed JIRA user stories with effective acceptance criteria, ensuring clear communication between business and technical teams.
● Translated business needs into technical specifications and process documentation, including process flows, swimlanes, and wireframes.
● Conducted data analysis using Power BI and Tableau to extract actionable insights, define KPIs, and manage service performance.
● Collaborated with cross-functional teams to facilitate workshops, elicit requirements, and ensure alignment with project objectives.
Key Achievement:
● Contributed to the successful deployment of AI-powered e-commerce solutions, improving customer engagement and increasing online sales conversion rates by 30%. 24-7 INTOUCH DEC 2019 – MAY 2021
END CLIENT (SEPHORA)
BUSINESS ANALYST
Outline: Led the successful implementation of customer loyalty and E-Commerce digital solutions, enhancing user experience and operational efficiency.
Key Responsibilities:
● Defined and documented business requirements for the Sephora Insider loyalty program and e-commerce platform enhancements, ensuring strategic alignment with customer retention and engagement goals.
● Conducted competitive analysis and industry research to identify best practices for digital customer engagement, optimizing Sephora’s loyalty offerings and personalized shopping experiences.
● Created epics, user stories, and acceptance criteria for new Sephora Insider features, collaborating with development teams to implement seamless digital and e-commerce enhancements.
● Developed process flows and wireframes to map customer journeys across loyalty program touchpoints, improving user interactions and rewards redemption experiences.
● Partnered with UX/UI designers to refine wireframes and prototypes, ensuring a visually compelling and intuitive user experience for all customers and loyalty members.
● Assisted the Product Owner in backlog management, prioritizing Sephora Insider program iterations, and leading user acceptance testing to validate system functionality.
● Facilitated stakeholder workshops and cross-functional collaboration, contributing to the enhancement of Sephora’s digital product roadmap and loyalty strategy.
Key Achievement:
● Successfully streamlined the customer loyalty program, improving user engagement and retention by 15% through enhanced digital experiences.
SECURITIES AND EXCHANGE COMMISSION (NIGERIA) OCT 2018 – NOV 2019 BUSINESS ANALYST
Outline: Supported multiple SEC clients in implementing Enterprise Resource Planning (ERP) solutions across various business domains.
Key Responsibilities:
3
● Conducted business process analysis, identified gaps, and defined functional and non-functional requirements.
● Developed functional design documents, process models, and use cases, ensuring system designs met business needs.
● Collaborated with development teams to integrate APIs and third-party applications, improving interoperability.
● Led change impact analysis, documentation, and stakeholder communication for process optimization.
● Managed go-live implementations, system configurations, and user training sessions. EDUCATION & CERTIFICATIONS
● Mastering Agile Project Delivery and SCRUM
● Certification In Business Analysis
● LLB, NnamdiAzikiwe University
REFERENCES AVAILABLE UPON REQUEST
Remote Business analyst needs 5+ years experience in Information Technology and systems analysis, 5-7 years of SQL experiencing writing/analyzing/debugging SQL queries Remote Business Analyst requires: Experience in leading requirements development efforts required Experience in the health insurance industry preferred. Solid BA, Facets experience, good SQL knowledge/experience, certifications are not mandatory Expert knowledge of information technology concepts, application development methodology, terminology, and standards to actively conduct and/or engage in hardware and software related discussions relative to all assigned projects. • Demonstrated ability to interpret and translate technical and/or or complex concepts into information meaningful to project team members and/or business personnel. Certification of Competency in Business AnalysisTM (CCBATM) or Certified Business Analysis ProfessionalTM (CBAP) designation preferred Demonstrated ability to lead, organize and prioritize multiple projects and associated resources. Advanced experience with operational analysis, design and understanding of integrated, interdependent and interfaced systems and their impacts on each other. Excellent written and oral communication skills in technical and non-technical forums. Demonstrated negotiation, presentation and facilitation skills 5-7 years of SQL experiencing writing/analyzing/debugging SQL queries May need COVID 19
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