Retail management,electrical instructor, management analyst
Resume:
Danielle Green
*** *** **. **********, ** ***** • 757-***-**** • ***************@*******.*** •
PROFESSIONAL EXPERIENCE
TORRID
Chesapeake, VA
Key holder
Feb 2025- Current
Open and close the store for daily business operations.
Research and record daily sales goals, multiple times a day.
Accountable for all collected monies, including registers and safe.
Take deposits to the bank as required on certain days.
Manage and coach other employees.
Promote store sales and promotions to customers.
Sign up new customers for loyalty program.
Receive shipments and restock sales floor.
Prepare customer web orders and input when picked up by customer.
Prepare and ship customer web orders.
Handle customer service issues and coach other employees on customer service skills.
Ensure store cleanliness nightly and reset sales floor as needed.
Ring sales and issue returns/exchanges as needed.
Ensure customers are greeted and helped to better their shopping experience. Customer service is of key importance.
HOT TOPIC
Chesapeake, VA
Assistant Store Manager
Mar 2024- Nov 2024
Open and close the store for daily business operations.
Communicate daily sales goals with district manager and other regional stores as required.
Accountable for all collected monies, including registers and safe.
Take deposits to the bank as required on certain days.
Manage and coach other employees.
Promote store sales and promotions to customers.
Sign up new customers for loyalty program.
Look up loyalty points and inform customers of available points.
Receive shipments and restock sales floor.
Prepare customer web orders and input when picked up by customer.
Handle customer service issues and coach other employees on customer service skills.
Ensure store cleanliness and reset sales floor nightly as needed.
Respond to customer survey feedback from website.
Ring sales and issue returns/exchanges as needed.
Ensure customers are greeted and helped to better their shopping experience.
RACK ROOM SHOES
Chesapeake, VA
Key holder/Team Lead
Jun 2024- Oct 2024
Open and close the store for daily business operations.
Accountable for all collected monies, including registers and safe.
Take deposits to the bank as required on certain days.
Manage and coach other employees.
Promote store sales and promotions to customers.
Sign up new customers for loyalty program.
Receive shipments and restock sales floor.
Prepare customer web orders and input when picked up by customer.
Prepare and ship customer web orders.
Handle customer service issues and coach other employees on customer service skills.
Ensure store cleanliness nightly and reset sales floor as needed.
Ring sales and issue returns/exchanges as needed.
Ensure customers are greeted and helped to better their shopping experience.
I also own and operate an Etsy Store and attend vendor sales events as often as possible. I sell items, handle money, and interact with customers at those events. (Customer relations is my specialty.)
SPIRIT HALLOWEEN
Chesapeake VA
Store Manager
Jul 2023-Oct 2023
Setup store prior to the holiday season including: building walls and in-store displays; merchandising inventory; receiving shipments of inventory; organizing sales floor areas as well as stock room.
Managed employees including: hiring new employees; training employees on policies, procedures and use of the registers; setting their weekly schedules and handling disciplinary actions as needed.
Handled Customer Service complaints and made sure customers had the best shopping experience possible by ensuring store cleanliness, well stocked sales floor, vast assortment of merchandise, and friendly and helpful staff.
Rung sales transactions, exchanges, and returns.
Kept track of all collected monies and made daily bank deposits.
Opened and closed store daily.
Posted operational hours, sales events, and employee schedules.
Scheduled building maintenance as needed and served as POC for authorities.
SPIRIT HALLOWEEN
Chesapeake, VA
Assistant Store Manager
Sep 2022-Nov 2022
Rung sales transactions, exchanges, and returns.
Assisted customers.
Assisted with open and close of store daily.
Assisted with tracking all collected monies and prepared nightly deposits for manager.
Assisted with break down of store at the end of the season, including counting and packing inventory and tearing down of store walls and fixtures.
SPIRIT HALLOWEEN
Chesapeake, VA
Sales Associate
Oct 2021-Nov 2021
Rung sales transactions, exchanges, and returns.
Assisted customers.
NORFOLK NAVAL SHIPYARD
Portsmouth, VA
Management and Program Analyst; AIC (Assessment Improvement Coordinator)
Feb 2020-Jul 2021
Analyzed policies, procedures and methods for evaluations; such as surveillances, self-assessments and employee progress reviews.
Created a spreadsheet database to track and maintain collected data from surveillances.
Researched methods and procedures, for upper management and advised.
Served as SharePoint webpage POC.
Training Instructor Specialist (NNSY) Jan 2012-Feb 2020 (8y 1m)
Reviewed, revised, adapted and developed training course material.
Prepared lesson plans and training materials, including tests and test banks, for 6+ electrical courses.
Scheduled class sessions, enrolled students, facilitated and lead classroom and hands-on training sessions.
Conducted “just-in-time training” in an effort to plan, coordinate and execute first-time quality on NNSY’s projects.
Performed surveillances, collected data and performed analyses of various work areas.
Gave technical electrical expertise in Work Team Investigations.
Provided oversight and technical guidance to other instructors.
Distributed agency-wide notifications.
Created a work team of 10 Non-Nuclear Skills Instructors, to focus on personal and professional development skills.
Researched training topics for segments and organized activities for the team and assisted, motivated, and delegated other team members in doing the same.
Planned and scheduled monthly “Team Building” sessions, up to a year in advance.
oThrough the team’s efforts and examples, other work groups began to mimic our actions and behaviors, creating a friendlier work environment.
Apprentice Supervisor (NNSY)
Jul 2010-Jan 2012 (1y 6m)
Lead, supervised, mentored and coached (approx.) 67 Electrical Apprentices.
Set priorities, assigned, and directed work operations for apprentices.
Reviewed and evaluated work performances of apprentices.
Developed, performed upkeep, and managed a master spreadsheet of all apprentices’ core-tasks.
Approved or denied leave, scheduled accordingly, and counseled apprentices on disciplinary matters.
Initiated, recommended and followed up on corrective and disciplinary actions.
Attended monthly meetings concerning placement and work statuses necessary to achieve cost and scheduling commitments.
Provided technical guidance and direction to new Apprentice Supervisor.
Electrician Work Leader (NNSY)
Sep 2008-Jul 2010 (1y 10m)
Delegated and assisted electrical work; provided direction, guidance and leadership to 4-12 electrical mechanics and apprentices.
Coordinated work with other trades.
Acted as fill-in supervisor and liaison between upper management and mechanics when supervisor was out.
Marine Electrician (NNSY)
Aug 2007-Sep 2008 (1y 1m)
Performed repair, overhaul and maintenance of Navy vessels.
Provided maintenance and modernization to electrical controllers.
Marine Electrician Apprentice (NNSY) Aug 2003-Aug 2007 (4y)
Gained knowledge and hands-on skills of electrical principles, theories, materials, tools, and safety standards.
EDUCATION
Tidewater Community College- Portsmouth, VA
Associates of Applied Science: Industrial Technology Major: Industrial Supervision for Shipyard Workers. 2006
Honors: Magna Cum Laude
Norfolk Naval Shipyard Apprentice Program; U.S. Dept. of Labor Office of Apprenticeship; Commonwealth of Virginia; Department of the Navy & Department of Defense
Certificate of Completion of Marine Electrician Apprenticeship 2007
-Received Journeyman’s Card for the trade of Marine Electrician
ADDITIONAL INFORMATION
Affiliations: *SSRR (Southern States Rescued Rottweilers, a 501c3, non-profit organization): Volunteer, Foster Coordinator & Foster Home Provider for 02/2021-Current.
Skills: Excellent public speaking; verbal and non-verbal; writing; and research skills.
Ability to comprehend written and non-written instructions;
Technical Skills: Microsoft Office, Word, Access, Excel, Power Point, Adobe Acrobat, Share Point, 3D Paint
Throughout the years, I have owned and operated small businesses involving retail sales and customer service.
Currently I run an Etsy Store (Conjuring Queens) & a party bus service. (LS Tours LLC.)
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