Personal Care Customer Service
Resume:
Nacora Scott
************@*****.***
Professional Summary Dedicated and customer-focused professional seeking a challenging experience to apply my various customer service skills in a new role. Proven ability to handle tasks efficiently, provide exceptional care, and maintain a positive environment.
Experience
Personal Care Attendant (PCA) Acceptance Healthcare Services, Columbus, GA 10/24 – Present
• Prepared and maintained records of client progress and services performed, reporting changes in client condition to the manager or supervisor.
• Administered bedside or personal care, such as ambulation or personal hygiene assistance.
• Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
• Instructed and advised clients on household cleanliness, utilities, hygiene, nutrition, and infant care.
• Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, and running errands.
• Transported clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
School Bus Driver Muscogee County School District, Columbus, GA 09/22 – 08/24
• Complied with traffic regulations to operate vehicles in a safe and courteous manner.
• Escorted small children across roads and highways.
• Followed safety rules as students boarded and exited buses or crossed streets near bus stops.
• Kept bus interiors clean for students and maintained knowledge of first-aid procedures.
• Maintained order among students during trips to ensure safety.
• Picked up and dropped off students at regularly scheduled neighborhood locations, following strict time schedules.
• Prepared and submitted reports that included the number of students or trips, hours worked, mileage, or fuel consumption.
• Reported delays, accidents, or other traffic and transportation situations using telephones or mobile two-way radios.
Product Distribution Specialist Kamoree Hair Design, Columbus, GA 07/19 –08/22
• Answered customers' questions about products, prices, availability, product uses, and credit terms.
• Recommended products to customers based on their needs and interests. • Estimated or quoted prices, credit or contract terms, warranties, and delivery dates. • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
• Provided customers with product samples and catalogs.
• Identified prospective customers using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Checked stock levels and reordered merchandise as necessary.
• Planned, assembled, and stocked product displays in retail stores and made recommendations to retailers regarding product displays, promotional programs, and advertising.
Skills
• Active listening
• Adaptability
• Attention to detail
• Collaboration
• Conflict resolution
• Creativity
• Critical thinking
• Decision-making
• Effective communication
• Emotional intelligence
• Empathy
• Friendliness
• Negotiation skills
• Open-mindedness
• Patience
• Persuasion
• Problem-solving
• Product knowledge
• Time management
• Understanding body language
• Writing skills
Education High School Diploma Carver High School, Columbus, GA Certifications
• Commercial Driver's License (CDL)
References Available upon request.
Contact this candidate