Property Manager Front Desk

LISA ROMERO

Thornton, CO · 720-***-****

Email: ***.*******@*****.***

PROFESSIONAL SUMMARY

Dedicated professional is seeking a career change towards a customer forward facing position. Experienced in compliance regulations while fostering a safe and peaceful environment. Passionate about helping others by mentoring individuals and cultivating positive relationships among the residents.

SKILLS

• Knowledge of compliance regulations

• Conflict resolution

• Leadership and mentorship

• Basic first aid and safety compliance

• Clear, concise communication

• Crisis management

• Ability to stay calm under pressure

• Decision making and problem solving

EXPERIENCE

ASSISTANT PROPERTY MANAGER JUNE 2023 TO PRESENT

REAL ESTATE PERSONNEL - DENVER METRO AREA, CO

• Leasing agent responsible for the entire leasing process, making sure tenants are taken care of, and everything runs smoothly at the property.

• Experience with working the front desk at multiple different apartment communities.

• Research and contact potential tenants, arrange for building maintenance and manage payments/budgets.

• Proficient with Email, One Site, CRM Flex, Yardi, Voyager Elevate and Make Ready. CORRECTIONAL OFFICER & RESIDENTIAL ADVISOR AUG 1996 TO MAR 2023 GEO GROUP, INC. - DENVER, CO

• Provided customer service to guests and visitors to the facility

• Controlled access to the facility through verification of visitor credentials

• Monitored and responded to security-related incidents in the facility

• Responded to emergency calls, quickly, safely and according to regulations

• Established positive relationships between facility and the local community

• Patrolled assigned areas, resulting in decreased criminal activity and increased community safety

EDUCATION

HIGH SCHOOL DIPLOMA, MAPLETON HIGH SCHOOL

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