Scrum Master Project Management

DOLORES MEDINA

1-858-***-**** • **************@*****.***

CAREER SUMMARY

My goal is to be part of a team where my experience would make a valuable contribution to the ongoing success of the business. I am self-motivated, highly organized business professional that possesses an in depth understanding of building customer loyalty through communication and transparency. Experienced leader with strong analytical skills to help achieve the highest levels of performance. I have over 20+ years of experience in the profession of business administration and management with skills that reflect a high level of efficiency and an incisive ability to meet objects. I thrive in executing end-to-end projects with attention to detail. Willingness to undertake assignments involving unfamiliar subjects with aptitude to learn quickly. SPECIAL SKILLS

ADO / JIRA Continuous Improvement Project Management Agile Methodology FreshService Ticketing System QA Management Analytical Office Management Scrum Master

Bilingual – Spanish & English Problem Solving SharePoint EMPLOYMENT HISTORY

BUSINESS REALATIONSHIP MANAGER - SAP

EDF Renewables formally EDF Renewable Energy, San Diego, CA 92128 2014 – 2024

Lead a cross functional scrum team spanning several time zones to deliver SAP enhancements and operational support for the Finance and Logistics Value Streams.

Developed user stories in support of meeting business objectives and project deliverables that were prioritized, with clear acceptance criteria, and articulated the purpose and value to the business.

Ensured the accepted stories completed acceptance testing, met quality objectives, and complied with the definition of done. Provided “what if” scenarios and ensured thorough regression/negative testing was performed by the team before releasing any solution for final user validation.

Facilitated user acceptance testing (UAT), ensuring proper functionality and alignment with business needs.

Coordinated and participated in events to foster alignment and ensure adherence to product viability. Ensuring efficient execution within schedule, scope, budget constraints, considering dependencies, in- flight projects and business/IT activities. Proactively monitored progress and updated schedules.

Ensured team member awareness of assigned activities, deliverables and removed roadblocks to completion. Monitored and assigned support or new enhancement/functionality tickets via FreshService using Agile methodologies. Worked on root cause analysis when necessary and took corrective action.

Collaborated with internal stakeholders across departments to drive the vision and strategic direction of the product by understanding the business processes, data, test cases. requirements, and opportunities to enhance the product. Along with identifying cross-divisional possibilities.

Managed customer expectations and communicated project updates, risks, and scope changes.

Set the priorities and objectives for the team, while driving the backlog.

Managed escalations, conflicts, and overall commitments. Dolores Medina Page 2 of 2

Accountable for execution of priorities and delivery of business outcomes, identifying and driving toward the achievement of key performance indicators (KPIs) and resolution of use cases. Wear multiple hats and constantly got pulled into many directions.

Championed a complex, high risk, end-to-end implementation, transitioning the HR Department from SAP ECC 6.0 to Dayforce.

Strategically facilitated planning sessions and maintained project cutover plan. Managed the execution of hyper care and transitioned to support activities. In addition, developed and delivered training materials for end users to ensure successful adoption of new features or systems.

Bridged the gap between the business and technology ensuring solutions meet business goals and requirements.

Aligned the team on activities, deliverables, time frames, due dates and resources. Lead and assured team resources were progressing on assigned work and helped to identify dependencies and remove any blockers.

Identified and translated business constraints in collaboration with the technical team and the impact it has on the business stakeholders.

Voice of the customer. Provided an understanding of the end-user, customer experience, and product capabilities to the product team when defining and delivering user value and outcomes.

Identified opportunities for automation and system integrations, resulting in cost savings and efficiency gains.

Implemented process improvements resulting in an increase in efficiency and or reduction in operational costs.

Managed the full lifecycle of technology projects, including planning, requirements gathering, developed and maintained business requirements documentation (BRDs), development, testing, and deployment. DEVELOPMENT MANAGEMENT EXPERTISE

Agile, Application Security, Software upgrades, Implementation, Program & Project Management, Requirements Analysis, Team/People Management, Engagement Management, Waterfall TECHNICAL SKILLS

Active Control, Azure DevOps (ADO), BMC Footprints 11.6, Concur, ECRM, FreshService, JIRA, MS Office Products, MIRO Board, SAP ECC 6.0, SharePoint, Winshuttle LANGUAGE

English & Spanish

EDUCATION & CERTIFICATIONS

Associates Degree, Business Administration & Management (Southwestern College, Chula Vista, CA) Certified Scrum Master (Scrum Alliance)

ITIL Foundation Certificate in IT Service Management Microsoft Certification, Foundation College (San Diego, CA 92108) R.O.P. Program, Business and Office Occupations (SD County Office of Education, CA 91910)

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