Customer Service Delivery Driver
Resume:
Ella M Rucker
Business Banking/Retail & Market Managing
North Little Rock, AR
**********@*****.***
I Am a Highly Motivated And Goal Oriented Professional... Extensive customer service experience, strong organizational skills, strong leadership and expertise coupled with a willingness to go above and beyond basic duties to learn and assist in any task. Very outgoing and willing to learn new things. Excellent work ethic and can handle stress well. Willing to relocate to: Katy, TX - -
Authorized to work in the US for any employer
Work Experience
Taking care of elderly
Home Care - Rockwall, TX
August 2021 to Present
• Taking care of a family member as it was well needed
• Assisting with everything
• Personal needs, business needs, high level decisions and etc. Delivery Driver
Spark, Uber Eats, Door dash - Dallas, TX
April 2021 to Present
Delivering food and packages to customers all over Sales Associate Women Apparel
Nordstrom - Frisco, TX
June 2021 to July 2021
• Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service
• Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion
• Be a great team player by doing your part of keep the department "runway ready," including straightening up, lightly cleaning and restocking the cash wrap area and sales floor • Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary
• Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program
• The ability to prioritize multiple tasks and requests from customers in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong organization and follow-through
• A knack for problem solving • Proficiency with computers and an interest in learning new computer applications • The ability to work a flexible schedule based on business needs Senior Advocacy Coordinator
Capital One - Plano, TX
April 2018 to October 2020
• Test pilots tools and provided feedback
• Assist new hires with procedures for business dept and QA duties
• Assist with SBA and PPP loan process including document review
• Speaking to customers on the telephone when needed to de-escalate the situation
• Assisting them with their business accounts as well as giving access to the amount of funds up to 20K daily
• Trouble shooting their computers to give them access to their online banking
• Assisting with the setting up of their Quickbooks online
• Oversee 15 employees or more at a time assisting with training materials, and set up.
• Conducting as needed to get the job or jobs done in a timely fashion. Loan Originations Specialist
Capital One Auto Finance - Plano, TX
April 2016 to April 2018
*Taking information over the phone from customers to see if the qualify for auto loan or not
*providing the best customer service experience that's possible for the customer to experience over the phone
*Entering personal information to provide the correct information to the customer
*making sure to give the customer the best call center environment experience Pharmacy Technician
Walgreens - Bryant, AR
May 2015 to March 2016
Responsibilities
• Excellent customer service skills and hospitality
• Login to Intercom Plus with updates
• Update customers profile
• Enter prescriptions and insurance
• Able to read doctors shorthand scripts
• Greet the customers as eye contact is made
• Fill all prescriptions accurately
• Cash register duties as needed
• Stock and update prescriptions as needed
• Assist pharmacist at all times
Accomplishments
I made sure that I assisted each and every customer individually by their own personal needs, to the best of my ability.
Skills Used
All the skills that was needed at this job from the accurate count of the prescriptions, to the speed that was needed to fulfill the obligations for the customers individually at a timely pace. Cashier/Customer Service/Sales Associate
Dollar Tree - Bryant, AR
March 2014 to April 2015
Responsibilities
• Excellent customer service and hospitality skills
• Operated the cash register in a fast and accurately pace
• stock shelves and help with customer assistance
Front Office Secretary
BlueScope Construction - Little Rock, AR
September 2011 to June 2013
Responsibilities
*excellent customer service skills
*Looked in recites for discrepancies
*Handle all of end of day paperwork
*Emailed and faxed all paperwork and information to out of state main office
*Managed job site supplies vendors organization and upkeep
*Organized all new hire permanent and temporary paperwork
*Received and dispensed all payroll checks
*Utilized cash register scanner fax machine and multi line phone system Cook/Cashier/Customer Service
Chicot Elementary School - Little Rock, AR
March 2009 to August 2011
Responsibilities
Open and closed facility. Directed employees of job duties as well as trained the new hires. Worked cash register. Provided excellent customer service upon the arrival of inmates, employees, and customers. Customer Service Representative
Blue Cross Blue Shield
August 2009 to February 2011
Responsibilities
*Excellent customer service
*Received inbound calls
*Received outbound calls
*Rerouted calls to the department that was needed and customers up with Medicare drug plans and other plans
*Corrected mistakes that were made via sign up online Cashier/Customer Service
Wal-Mart Super Center - Little Rock, AR
June 2005 to October 2007
Responsibilities
Responsibilities
*Excellent customer service skills
*Operated cash register in a timely manner
*Stock shelves and help with customer assistance
Teacher's Aide
Little Pre-Schoolers - Little Rock, AR
After School Program
Behavioral Class Room
For the kids that had behavioral problems
Ages from 8-12 years old
April 2000 to May 2005
November 2003 to March 2005
Responsibilities
I provided support for the full-time teachers, helping them with clerical work and classroom activities. This can involve providing individual attention to students in need of extra assistance or monitoring students while the teacher was out.
Bank Teller/Customer Service Representative
Pulaski Bank & Trust - Little Rock, AR
May 2001 to September 2003
Responsibilities
Responsibilities
• Excellent customer service and hospitality skills
• Cash handling and money transactions
• Worked with Microsoft Office and Word computer systems
• Counting and balancing of the drawers
• Money deposits and withdrawals
• Sale of Bank products
• Offered information about the different variety of accounts Skills Used
All types of art, props, and demonstrations for all special holidays and events Assistant Manager
Johnson's Beauty Supply - Camden, AR
November 1997 to March 2000
Responsibilities
• Responsibilities
• Excellent customer service and hospitality skills
• Ordered stock update all inventories
• Operated cash register stock shelves
• Helped with assisting customers
• Unload of truck
• Handle end of the day paperwork
• Emailed and faxed paperwork and information to the appropriate vendors
• Manage job site supplies, vendors, organization and upkeep
• Assisted with new hire, permanent, and temporary paperwork
• Received and dispensed payroll checks
• Utilized cash register updates, scanner updates and fax machine Education
Barber/Hairstylist License
New Tyler Barber College Inc - Little Rock, AR
1995 to 1996
Grammer/Studies
Camden High School - Camden, AR
1991 to 1994
grammar/studies
Camden Fairview High
Fashion Design and Marketing in Fashion Design and Marketing The Art Institute of Dallas - Dallas, TX
Fashion Design/Marketing in Fashion Design/Marketing American InterContinental University-Buckhead - Atlanta, GA Skills
• Microsoft Word (3 years)
• Microsoft Office (3 years)
• Social Media
• HTML
• Project management
• Hair Styling
• Multi-line Phone Systems
• Pharmacy Technician Experience
• Social Media Management
• Food service
• Blogging
• Copywriting
• WordPress
• Search Engine Optimization (SEO)
• Customer service
• OneSite
• Front desk
• Employment & labor law
• Forklift
• Typing
• Retail sales
• Customer relationship management
• Customer relationship management
• Customer support
• Windows
• Customer support
• Windows
• Banking
• Dealership experience
• Management
• Order fulfillment
• Micrometer
• Software testing
• Help desk
• Negotiation
• Confluence
• Marketing
• Computer Networking
• Email Marketing
• Financial services
• Operating Systems
• Software Troubleshooting
• Retail management
• Training & development
• Driving
• Account reconciliation
• Cash application
• Sales
• Cash handling
• Assembly
• Management
• Employee evaluation
• Loan origination
• Management
• Business intelligence
• Benefits administration
• Management
• Mentoring
• Management
• Management
• Meeting facilitation
• Management
• Management
• Manufacturing
• Assembly
• Customer service
• Operating systems
• Help desk
• Windows
• Cold calling
• Leadership
• Project management
• Typing
• Customer relationship management
• Order fulfillment
• Cash handling
• Hospitality
• Guest services
• Order entry
• Software testing
• Banking
• Negotiation
• Financial services
• Marketing
• Email marketing
• Mentoring
• Computer networking
• Driving
• Retail sales
• Training & development
• Quality assurance
Certifications and Licenses
Barber/Hairstylist license
Present
Driver's License Class D
February 2023 to October 2030
Assessments
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Office manager — Proficient
June 2021
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I Am a Highly Motivated And Goal Oriented Professional... Extensive customer service experience, strong organizational skills, strong leadership and expertise coupled with a willingness to go above and beyond basic duties to learn and assist in any task. Very outgoing and willing to learn new things excellent work ethic and can handle stress well.
Contact this candidate