Customer Service Administrative Assistant
Resume:
PrixQuetta Dukes
McComb, MS *****
***********@*****.***
Qualified and confident leader with strong background as Customer Service Rep. in many fields. Adaptable to changing business needs and market conditions. Also become a part of an integral company where I can grow professionally and contribute my skills. Authorized to work in the US for any employer
Work Experience
Customer Service Support Agent
Foundever - Miami, FL
November 2021 to May 2023
Provide timely and accurate information to basic incoming customer calls from members, providers, and other external and internal constituents about authorizations, I.D. cards, changing PCP, claims status, providing benefits information and any member service questions and issues. Making appointments, SSBCI benefits & transferred members to correct dept. while adhering HIPPA law. Assisted members with annual renewal, cancellation or transferring to another insurance entity. Administrative Assistant/Assistant Manager
Quinn's Cleaning Service - Tylertown, MS
December 2014 to June 2019
Responsible for managing and distributing information among their co-workers, answering phones, and doing other administrative work.
Making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems. Write and distribute email, correspondence memos, letters, faxes, order office supplies and act as the point of contact for internal and external clients. Customer Service Representative/Technical Support
AT&T - Lafayette, LA
September 2014 to November 2015
Assisted with answering inbound calls, opening accounts, depositing or transferring funds & updating account details, retention and handling customer complaints. Responding promptly to customer inquiries, generate sales leads, and handled customer complaints and promoted new products and services.
Walk customers through problem solving process, troubleshooting technical issues, assisted with issues installing mobile app.
Education
Certificate in Customer Service/Data Entry
Urban League Technology - New Orleans, LA
November 1998 to August 1999
High school diploma
O. Perry Walker - New Orleans, LA
September 1990 to May 1995
Skills
• HIPAA
• Insurance Verification
• Technical Support
• Assistant Manager Experience
• Medical Terminology
• Help Desk
• Computer Operation
• EMR Systems
Additional Information
REFERENCES AVAIABLE UPON REQUEST.
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