Call Center High Volume

KEITH ANTHONY CLAY 314-***-**** *******@*****.***

PROFILE: High level professional focused on 100% customer satisfaction while consistently exceeding objectives. Quick learner; excellent communicator with an ability to perform well in a multitasking environment, providing leadership, vision, creativity and business acumen. Summary:

● Over 10 years of experience in high volume recruitment.

● Over 3 years of experience on Brassring, Taleo, PeopleSoft, ADP etc.

● Supported various clients on call center recruitment.

● Managed In a single class hired 15 – 25 candidates.

● Hired mostly customer service, sales reps, administrator, in a high volume environment.

● Possess excellent communication skills.

Education:

A.A. Accounting -

Sanford-Brown College - St. Charles, MO

Certification-Microsoft Office; Lead Writer, College Newspaper PROFESSIONAL EXPERIENCE

Contract Recruiter - 2/24 - Present

Fast Paced, High Volume, Recruiting/Account Manager in Staffing/Telecommunications Industries

Qualify & Pre-screen Applicants

Strategic & Creative Sourcing

Fortify Existing Accounts

Staff Trainer

New Business Development

Public Relations

Increase Bottom Line Profit

Founded partnership with Recruit Military to assist our men and women transitioning from military life to civilian workforce

OAR Staffing Saint Louis, Missouri 12/2017 – 12/2022 Owner/ Independent Recruiter

● Developed and presented training classes for new hires career path development

● Background and reference checks

● Full cycle high volume recruiting specializing in call center staffing

● Cultivate strong partnership for candidate sourcing strategies KACom Services - Saint Louis, Missouri 04/2016- 12/2017 Contract Recruiter

● Candidate screening

● Developed and presented training classes for new hires career path development

● Background and reference checks

● Full cycle high volume recruiting specializing in call center staffing

● Cultivate strong partnership for candidate sourcing strategies KACom Services - Contract Recruiter

Saint Louis, Missouri

04/2016-3/2017

● Candidate screening

● Developed and presented training classes for new hires career path development

● Background and reference checks

● Full cycle high volume recruiting specializing in call center staffing

● Cultivate strong partnership for candidate sourcing strategies New Horizons Computer Learning Centers – Recruiter 05/2014 - 2/2016 Saint Louis, Missouri

● Recruit consumers for IT Training Certifications

● Recruit, prescreen, and interview talent for New Horizons STL/OFL staffing needs

● Develop marketing strategies to target groups to recruit

● Implemented promotional programs to assist in recruiting efforts

● Identify and build rapport with Bi-State area businesses to fill staffing needs with New Horizons graduates

● Created Career Assessment Profile (CAP) for students to determine skills and career goals

● Manage Consumer Department workflow for two locations.

● Provide coaching and guidance to team members

● Develop effective tracking and monitoring methodologies

● Create partnerships with local business and government agencies to implement training programs in IT education

● Created retention team to solely focus on refunds, student morale, cancelations, absenteeism

● Started Ride to Survive to purchase public transportation for students without own vehicle Jewish Community Center-Staenberg - Shift Lead 01/2011 – 04/2014 Saint Louis, Missouri

● Manage and supervise teams work flow allocation, training and development

● Resolve all problematic issues for members resulting in positive experience

● Assist guest with use of equipment and amenities

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