Customer Care Operations Manager

RESUME

Name: Kiran K Deshmukh

Address: *** *** **** *****, ********* 8,40222, Louisville (KY)

Phone Number: +1-502-***-****

Email : ***********@*****.***

About:

Highly organised and passionate professional, having experience in front end and back-end ways of working at retails, hospitality, consumer business environments. Worked in various roles customer care executive, sales representative, backend Operations Manager where I got opportunity to sharpen my skills in operations, systems, procedures. Skilled in managing task related MS office, PowerPoints, MS word .

Education:

Bachelor’s degree in commerce (B’com) Year: 2001

Diploma in Business Management Year: 2002

Skills:

Proficient in Microsoft Office Suite (Word, Excel)

Excellent written and verbal communication skills

Strong organizational and time management abilities

Ability to work independently and as part of a team

Excellent problem-solving and decision-making skills

Strong interpersonal skills and ability to interact with individuals at all levels

Experience:

Worked as Back Office Manager for Best Indian Restaurant: Jan 2022 to Feb 2024 – Almere, Netherlands

Job Description

Responsible for Planning of Procurement of stocks and contracts, Inventory and Distribution of food deliveries

Tracking the productivity of staff, route efficiency, reporting the achievements and ensuring daily P&L benchmarks are met

Ensuring daily transactions, accounting books are consistently updated and periodically audited

Contributing to the overall level of Operating Margins and ensuring the performance, to ensure costs are achieved within desired levels

Managing delivery timeliness for despatch and tracking performance to gain efficiencies

Worked as Owner for a Fashion Boutique: Sep 2011 to Sep 2018 -Pune India

Job Description

As a fashion boutique owner, I successfully launched my own firm from scratch and was able to establish a customer base of more than 1200 in a year reached a revenue of 1 mn.

Manged a team of 7 workers, includes ownership of manufacturing trailered made costumes and designs

Implemented effective merchandising strategies, resulting in a increase in. Developed and maintained strong vendor relationships, channelising procurement, to make good margins and negotiating contracts

Fostering a customer-centric environment. Utilized social media platforms to enhance brand visibility, driving online and in-store traffic

Always try to achieve my targets and -consistency received positive feedback from the customer.

Worked as Customer Care Executive for Reliance Telecom Ltd: Nov 2003 to Jan 2010, India.

Job Description

Assisted in various administrative tasks, including data entry, filing, and document preparation.

Managed office supplies and inventory, ensuring availability for daily operations.

Supported the HR department in recruitment processes, including scheduling interviews and maintaining candidate records.

Assisted in organizing company events and employee engagement activities in other cities.

Conducted research and prepared reports on various topics as assigned.

Handled incoming calls and directed inquiries to the appropriate departments.

Assisted in the preparation of presentations and meeting materials.

Worked as Customer Care Executive for BPL Mobile Ltd: Aug 2000 to Oct 2003, India .

Job Description

Provided comprehensive administrative support to the management team, including calendar management, travel arrangements, and expense reporting.

Managed and maintained office supplies, equipment, and inventory, ensuring smooth operations.

Prepared and edited correspondence, reports, and presentations using Microsoft Office Suite.

Coordinated and scheduled meetings, conferences, and events, including booking venues, arranging catering, and sending invitations.

Assisted in the preparation of budgets, financial reports, and expense tracking.

Handled incoming calls, emails, and mail, directing inquiries to the appropriate departments.

Maintained and updated filing systems, both physical and electronic, ensuring easy retrieval of documents.

Collaborated with cross-functional teams to ensure effective communication and coordination of projects.

Assisted in various administrative tasks, including data entry, filing, and document preparation.

Managed office supplies and inventory, ensuring availability for daily operations.

Supported the HR department in recruitment processes, including scheduling interviews and maintaining candidate records.

Assisted in organizing company events and employee engagement activities in other cities.

Conducted research and prepared reports on various topics as assigned.

Handled incoming calls and directed inquiries to the appropriate departments.

Assisted in the preparation of presentations and meeting materials.

Languages

English, Hindi, Sindhi, Marathi, Gujarati

Hobbies:

Reading, Yoga, Painting, Travelling

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