Home Care Guest Services
Resume:
William H. Reaves
Indianapolis, Indiana 46268
Cellular: 317-***-****
E-mail: **********@*****.***
OBJECTIVE: I am currently seeking a new opportunity for personal as well as professional growth. I would like the opportunity to use the knowledge and skills I currently possess as a building block to further serve my community.
WORK EXPERIENCE
2/24/25-Present Unemployed
9//2022- 2/2024 Quality Inn and Suites, Indianapolis, IN.
Registration/Guest Services Attendant
● Assist registered and walk-in guests with completing required documents to secure lodging.
●Process payments and payment discrepancies for all current and former guests.
●Answer all incoming calls and respond with appropriate information pertaining to the calls.
●Ensure that all guests are advised on guest behavior expectations and potential consequences should they go against these policies.
●Document all financial transactions and any concerns guests and staff may have.
●Offer suggestions on attractions and eateries in the area as well as provide directions to these offerings.
2/2021-5/2022 BB's Home Care Services, LLC, Indianapolis, IN.
Home Care Worker
● Assist clients with light housekeeping.
● Drive clients to appointments, grocery shopping and run errands as needed,
●Document all tasks performed as well as concerns.
●Attend all required staff meetings.
12/2016-2/2021 Fastenal, Indianapolis, IN.
Helpdesk Analyst
● Assist all of Fastenal's stores locally and internationally with order dicepancies. I would assist the various consumers via email, telephone and intranet communication.
●Pick, pack and ship orders for local and international consumers.
●If an order is incorrect,lost or misrouted, it was my teams responsibility to resolve the issue
●Complete all required trainings and attend all staff meetings as required.
●Clean and sanitize my work area and any other areas as directed.
4/2011-12/2016 Unemployed
9/2008-04/2011 Wishard Health Services, Indianapolis, IN.
Program Educator-Male Program
●Develop and nurture relationship with training site personnel
●Facilitate training of reproductive health curriculum to at risk youth.
●Conduct surveys at the beginning and end of training and input information into established database.
●Document attendance and provide certificates of completion to participants who meet completion requirements.
●Attend required trainings and research latest information and provide updated and accurate information regarding reproductive health.
● Research and provide input in selecting new scientific based curriculums that are available.
●Provide counseling to at risk youth and parents with questions about reproduction and sexually transmitted infections.
●Make referrals to clinics that provide services pertaining to reproductive health.
1/2008-6/2008 Lutheran Child & Family Services, Indianapolis, IN.
Program Center Supervisor
Manage team leaders in Residential Care settings.
Facilitate maintenance of employees for dormitory/residential life on campus.
Supervise daily activities of dormitory residents and employee matters.
Manage campus activities in the stead of governing officials after hours.
Maintain and strengthen fiduciary soundness.
Comply and facilitate compliance with new licensing regulations regarding restraints of children with special/at risk behaviors.
Participate and contribute in team building sessions to alleviate problems that arise in daily operation of residential care, while providing support to managed staff.
8/2007-11/2007 Department of Child Services, Greenfield, Indiana
Family Case Manager II
Assisted families with reunification after the intervention of the Department of Child Services; combated the rising risks of abuse and neglect through community and government intervention; coordinated preventive services for families; assisted fellow Family Case Manager(s) (FCM) with cases; made eligibility determinations for federal cash assistance for families involved in abuse/neglect process; and investigated reports of abuse/neglect against children.
Prepared service reports that track parental involvement; child welfare, and Dept. of Child Services service providers’ contact and treatment of parents; and prepared court communication documents that requested and informed of changes with parents and children.
7/2005-7/2007 Bluegreen Corporation, Indianapolis, Indiana
Senior Vacation Specialist
●My responsibilities included accurately booking vacation plans for timeshare owners; managing and servicing owner’s accounts via spreadsheets and database; resolving customer complaints and inquiries; and documenting owner’s accounts with pertinent information about inquiries, errors, and adjustments.
1/2001-11/2004 Children’s Bureau Inc., Indianapolis, Indiana
CPR/First-Aid Instructor
●I was responsible for instructing employees and clients of various agency programs on proper techniques to effectively perform CPR/First-Aid and the prevention of disease transmission. My responsibilities included: ensuring the security of the training site and completing all required documentation necessary for either the employer, American Red Cross, Caseworkers of any other entity that required documentation.
5/1995-11/2004 Children’s Bureau Inc., Indianapolis, Indiana
Shift Supervisor/Youthcare Specialist
●My responsibilities included: supervision of all childcare staff and children within the crisis shelter. I was responsible for all documentation, screening crisis calls, monitoring behaviors and providing a clean safe and abuse free environment to children aged newborn to 17 years old. I also served as an on-call Project Safe Place worker which entailed, screening crisis calls from potential clients as well as a variety of social service agencies.
01/1992-05/1999 Indianapolis Public Schools, Indianapolis, Indiana
Special Education Classroom Assistant
●Responsibilities included: classroom instruction of an academic nature, coaching special needs students on job sites, giving instruction on daily living skills i.e., bathing, counting money, planning and cooking meals. I was also responsible for the timely documentation of behaviors, successes or failures that were work or school related and attending case conferences and parental updates.
06/1988-07/1991 United States Army, Schofield Barracks, Hawaii
Soldier
●DD214 will be furnished upon request
EDUCATION
2/2007 to present Indiana Wesleyan University, Indianapolis, Indiana
Master of Science in Business Management
10/2004-01/2007 Indiana Wesleyan University, Indianapolis, Indiana
Bachelor of Science in Business Management
●I am in the adult learning program that instructs in all aspects of management to include, management and leadership, human resources, computers and information processing, personnel management, ethics, managerial accounting, marketing management, negotiation/conflict resolution, financial planning and international issues in business.
09/2001-5/2003 Ivy Tech State College, Indianapolis, Indiana
●My course of study was Human Services. While attending Ivy Tech I completed all required courses within the Human Services Program and then transferred to Indiana Wesleyan University.
REFERENCES
Furnished upon request
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