Warehouse Associate Customer Service

Brian Traylor

**** *. ******* **. • Dallas, TX **241 • Email *****.***********@*****.*** Cell: 817-***-****

I am currently looking for a full-time position with an established company that offers a greater challenge, both on a personal and professional level for long term growth. Utilizing my diverse background in multiple markets to help not only meet but surpass company expectations.

KNOWLEDGE AND SKILLS

●Brix/Hyphen/Matrix Construction Schedulers

●Familiarity and ability to read blueprints

●Sales Specialist

●Vendor Setup

●Complaint resolution

●Autocad Drafting Software

●Microsoft Office software

●Brightree Medical Software

●Inventory

●Purchasing

●J.D. Edwards Software

●Shipping and Receiving

●Ability to multitask under high pressure

●Supervising (30+ Subcontractors)

●Inventory Auditing

EMPLOYMENT HISTORY

Community Warranty Manager 3/2018 - 03/2020

CB Jeni Homes/Normandy Homes, Plano, TX

Under the direction of the Warranty Director, I served as the liaison between multiple communities and the customer service department. This position required me to be an independent thinker that worked closely with homeowners, builders, and sub-contractors in a fast paced, ever-changing environment. Controlling warranty ticket volume in a manageable time frame while holding vendors and trades accountable within customer service guidelines.

1)Develop and maintain beneficial relationships with trade partners and vendors throughout daily communications and conflict resolution.

2)Responsible for managing complex construction repairs involving multiple trades simultaneously.

Project Manager 01/2018 - 03/2018

CapForm Inc., Carrollton, TX

Communication link between jobsite superintendent, subcontractors, and general contractor. Generating and monitoring project budget and schedule to insure production efficiency. Continuously review prints and field drawings to resolve any discrepancies and/or issues that arise during the scope of the project. Other duties included concrete order, other material orders and weekly payroll.

1)Place, and follow up daily, on material orders to confirm production schedule is executed as communicated.

2)Log and process payment for all material and labor outside of the contracted price to ensure all aspects of the job are documented properly.

3)Weekly general contractor meetings to update them on progress, delays, and provide future projections.

Customer Care Manager 08/2016 -12/2017

Landon Homes, Plano, TX

Responsible for managing the warranty for Landon in their premier series homes in Richwoods community. Ensure ongoing customer satisfaction through complaint resolution. Manage and ensure repairs with vendors are completed within a timely cost effective manner.

1)Ensure proper education and expectations of policies and procedures with customers as well as vendor base.

2)Complete complex repairs within industry standards and ensure customer’s satisfaction.

3)Negotiate pricing contracts with vendors to insure competitive rates while maintaining quality service.

Warranty Representative North Division 10/2014 - 01/2016

Grand Homes, Addison, TX

Manage warranty concerns in 5 active subdivisions & 10+ closed out subdivisions in the Frisco/Prosper/McKinney area. Maintain superior customer service while scheduling trades and controlling warranty costs in my area. Performed multiple construction stage audits with builders, and homeowner orientations prior to close to insure house was 100% at time of close.

1)Ranked in the top 3, in goals set forth by upper management, for warranty representatives across the company for the last 7 months, 4 of which ranked first.

2)Maintained efficient performance while multitasking to handle all facets of the position and keeping communication open and thorough with the customer.

Assistant Branch Manager/ Corporate National Routing manager 10/2012 - 09/2014

Ensure communication, documentation and scheduling of deliveries and pickups is handled within customer expectations and company guidelines. I am directly responsible for conflict resolution and follow up of any service failures to insure hospice and patient satisfaction.

1)Responsible for the management of 13 branches nationwide. Duties such as hiring, scheduling, coverage, annual reviews and formal disciplinary actions including termination.

2)Fast paced environment with great attention to detail due to high importance of end of life care and delivery of life sustaining equipment.

Water Removal specialist – IICRC Certified 02/2012 - 10/2012 DryForce LLC. Grand Prairie, TX

Assess and mitigate further damage for customers in the event of a water loss to their residential or commercial property. Sell services and work with insurance companies on behalf of the homeowners to assist in water loss under industry standards.

1)Document all aspects of a water loss throughout the structure to assist with insurance claims and customers records.

2)Perform demo and setup with thorough knowledge of structural construction to insure industry standards and proficient drying of the structure.

Customer Service Manager/Billing 04/2008 - 12/2011

XMed Oxygen and Medical Equipment Company Euless, TX

Verify all legal aspects of incoming orders and process orders from referral agencies and facilities. Take all calls in regards to customer complaints and make final decisions in resolving customer’s issues. Purchasing with multiple vendors.

Field Supervisor/Warehouse manager/Customer service Representative 10/1999 - 03/2007

American Woodmark Coppell, TX

Supervised 30+ subcontractors and was responsible for operations in 36 active and closed subdivisions. Performed field measure’s (100+ monthly) to insure cabinet layout matched builder blueprint(including homeowner options) to insure accurate and complete installation. Communicated with builder superintendent’s, warranty managers and homeowners daily on scheduling of installations and services on active building jobsite’s as well as closed houses.

EDUCATION

Tarrant County Community College 12 credit hours (3.0 GPA)

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