It Support Technical

ALKA SAH

Seattle, WA **********@*****.*** https://www.linkedin.com/in/alkasah485/ https://github.com/alka485

Summary

Detail-oriented and tech-savvy Technical Support Engineer with a strong background in IT support, system administration, database management, and web development. Adept at troubleshooting hardware, software, and network issues while ensuring seamless technology implementations and enhancements. Proven experience in coordinating with cross-functional teams, managing technology budgets, and providing training and documentation. Passionate about optimizing workflows and supporting business processes through technology solutions. Seeking to leverage problem-solving skills and technical aptitude to provide exceptional support in a Help Desk role.

Skills

Operating Systems: Windows, macOS, Linux

Databases: SQL, Relational Databases

Programming: HTML, CSS, JavaScript, React, Python

Web Development: WordPress, Divi Theme, Elementor Theme, Squarespace, Wix

Software & Tools: CRM Systems, Ticketing Systems

Troubleshooting & Support: Software Installation, Remote Assistance, Hardware & Software Debugging

Communication & Collaboration: Client Support, Technical Documentation, Team Coordination

Education

Software Engineering Training Program

Per Scholas

Apr2024 - July2024

Full Stack Web Developer Boot Camp Program

University of Washington - Seattle, WA

Jun2022 - Nov2022

Master of Science: Computer Science

Rajiv Gandhi Proudyogiki Vishwavidyalaya - India

Bachelor of Science: Information Technology

MCRPV University – India

Work History

IT Support 02/2025 till present

Black Women Stitch

Contributed to a project that saved the organization $4,586, allowing resources to be allocated elsewhere.

Assisted Black Women Stitch in making major updates to their website’s layout, design, and navigation to better showcase their programs and activities.

Supported a community-focused initiative that provides alternative resources and sustains local support systems.

Worked on a website support project within the arts & culture and civil rights sectors.

Utilized WordPress and Elementor to implement structural and visual improvements.

Integrated Mail chimp for email marketing and community engagement.

Collaborated with the Founder, Lisa W., to ensure the website effectively represented the organization’s mission.

IT Support 12/2024 to 01/2025

COMHAR

Partnered with the Director of Information Technology to achieve flawless integration and optimal functionality of a complex database, ensuring over 5,000 users could access vital research data without interruption.

Developed CI/CD pipelines to streamline software deployment processes, reducing deployment time by 20%.

Developed user-centric website layouts that increased visitor interactions by 40%, facilitating smooth navigation for community partners, personnel, and prospective donors throughout the site experience.

Improved website accessibility and performance, resulting in a 60% surge in user engagement during COMHAR's 50th Anniversary event by streamlining navigation pathways and optimizing site loading speed for users.

Identified vendor contract inefficiencies, achieving a savings of $3,666; reallocated funds to enhance two organizational events while supporting key mission-driven strategies that fostered community engagement and participation.

Optimized web performance by diagnosing and addressing key bottlenecks; decreased average page load time from five seconds to below three seconds without compromising essential site features or user experience.

Relationship Banker 03/2020 to 11/2020

Bank of America

Engineered software solutions to enhance customer satisfaction by 5% within a single month, directly impacting over 150 clients and prioritizing customer feedback to drive ongoing service improvements.

Executed a comprehensive onboarding process for 10+ new clients in three months, resulting in 10% growth of the overall client base and a substantial contribution to branch revenue enhancement.

Facilitated around 30 calls per day with customers, leveraging insights to drive updates in service protocols which positively impacted customer loyalty and strengthened brand perception in the market.

Assistant Manager 06/2013 to 11/2019

Bank of Baroda – India

Spearheaded a new client acquisition strategy that increased the client portfolio by 35% within one year, resulting in $2 million in new deposits and $1 million in new loans.

Crafted a comprehensive customer relationship management strategy that improved client satisfaction by 25%, leading to a 10% increase in customer retention rates.

Strengthened the bank's referral network by participating in local networking events, leading to the acquisition of 50 new high-net-worth clients and an additional $3 million in assets under management.

Boosted loan portfolio by $1.5 million through effective cross selling of financial products; services and building strong relationships with both new and existing clients.

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