Service Desk It
Resume:
IT Service Desk Manager
Service Desk
Developer: Processes,
Knowledge base, training
new staff and end users.
PROFILE CONTACT
28+ years Educational IT experience. Forward
looking, security minded IT thought process. Special interests in IT Security and project management.
*********@*****.***
EXPERIENCE SKILLS
Pierce Mortuary College
03-2025 TO PRESENT
IT Service Helpdesk for student’s faculty and staff. Service User accounts, Computers, Printers, Phones and Network. Remotely and in person.
• Critical Thinking
• SQL data maintenance
• Teaching & Training
• Creation of Policies &
Procedures
• Maximizing Constraints
• Creative problem solving
• Communication skills
• Understand Database
Wilbert Funeral Services Structure
01-2022 TO 03-2025
Tasked with Accessing and developing Procedures, policies and Knowledge Base for the first College IT department. Involved in hiring staff for 3 locations. Manage day to day Helpdesk operations. Escalation point for all issues. EDUCATION
Niagara University
10-2000 TO 01-2022
All aspects Educational IT Cable, Fiber, Phones, Printers, Computers, Cameras, Software, Databases, project
management.
Niagara University
BS Computer Information Science
12-2010 cum laude
Augmented with Business
and Business Management
IT Technical Institute
AS in Electronics Engineering
08/1998 with Honors
Dean Anderson
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